Exam 8: Enterprise Applications: Business Communications
Exam 1: Management Information Systems: Business Driven MIS342 Questions
Exam 2: Decisions and Processes: Value Driven Business330 Questions
Exam 3: Ebusiness: Electronic Business Value357 Questions
Exam 4: Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS331 Questions
Exam 5: Infrastructures: Sustainable Technologies298 Questions
Exam 6: Data: Business Intelligence401 Questions
Exam 7: Networks: Mobile Business: Module 3: Enterprise MIS303 Questions
Exam 8: Enterprise Applications: Business Communications328 Questions
Exam 9: Systems Development and Project Management: Corporateresponsibility311 Questions
Exam 10: Hardware and Software Basics148 Questions
Exam 11: Networks and Telecommunications75 Questions
Exam 12: Designing Data-Bases-Apply Your Knowledge-Glossary27 Questions
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Balanced scorecard is a management system, as well as a measurement system, that a firm uses to translate business strategies into executable tasks.
(True/False)
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Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Wal-Mart's ________ centers directly to P&G's ________ centers.
(Multiple Choice)
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Collaborative demand planning allows an organization to reduce the cost and time required during the design process of a product.
(True/False)
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Procurement includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.
(True/False)
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Which of the metrics below represents the frequency of inventory replacement?
(Multiple Choice)
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What accesses organizational databases that track similar issues or questions and automatically generates the details to the CSR who can then relay them to the customer?
(Multiple Choice)
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The bullwhip effect is a standard format for the electronic exchange of information between supply chain participants.
(True/False)
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Production and materials management ERP components handle production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting, and quality control.
(True/False)
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Logistics can help a company answer the following question-what quantity of raw materials should we purchase to minimize spoilage?
(True/False)
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The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.
(True/False)
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Which of the following is not considered a feature in a contact center?
(Multiple Choice)
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What discovers optimal sales channels by selecting the right partners and identifying mutual customers?
(Multiple Choice)
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Which of the following is not one of the five basic components of supply chain management?
(Multiple Choice)
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Which of the following operational CRM technologies does the customer service department typically use?
(Multiple Choice)
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What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?
(Multiple Choice)
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The process of 3D printing (additive manufacturing) builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.
(True/False)
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Integrations provide enterprisewide support and data access for a firm's operations and business processes.
(True/False)
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