Exam 8: Enterprise Applications: Business Communications

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Balanced scorecard is a management system, as well as a measurement system, that a firm uses to translate business strategies into executable tasks.

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Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Wal-Mart's ________ centers directly to P&G's ________ centers.

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What are drones?

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Collaborative demand planning allows an organization to reduce the cost and time required during the design process of a product.

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Procurement includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.

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Which of the metrics below represents the frequency of inventory replacement?

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What accesses organizational databases that track similar issues or questions and automatically generates the details to the CSR who can then relay them to the customer?

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The bullwhip effect is a standard format for the electronic exchange of information between supply chain participants.

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Who are the primary users of ERP systems?

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What is predictive dialing?

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Production and materials management ERP components handle production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting, and quality control.

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Logistics can help a company answer the following question-what quantity of raw materials should we purchase to minimize spoilage?

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The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.

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Which of the following is not considered a feature in a contact center?

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What discovers optimal sales channels by selecting the right partners and identifying mutual customers?

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Which of the following is not one of the five basic components of supply chain management?

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Which of the following operational CRM technologies does the customer service department typically use?

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What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?

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The process of 3D printing (additive manufacturing) builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

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Integrations provide enterprisewide support and data access for a firm's operations and business processes.

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