Question 1

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Accepted Answer

A) plan 
B) source 
C) deliver 
D) return 
A) plan 
B) source 
C) deliver 
D) return

Question 2

3D printing is an unmanned aircraft that can fly autonomously, or without a human.

Accepted Answer

A) True 
 B)False

Question 3

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

Accepted Answer

A) cross-selling 
B) up-selling 
C) campaign management system 
D) customer service and support 
A) cross-selling 
B) up-selling 
C) campaign management system 
D) customer service and support

Question 4

List generators fall under the category of the sales department's CRM tools.

Accepted Answer

A) True 
 B)False

Question 5

Employee relationship management (ERM) provides web-based self-service tools that streamline and automate the human resource department.

Accepted Answer

A) True 
 B)False

Question 6

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

Accepted Answer

A) bullwhip effect 
B) demand planning systems 
C) supply chain planning systems 
D) supply chain execution systems 
A) bullwhip effect 
B) demand planning systems 
C) supply chain planning systems 
D) supply chain execution systems

Question 7

Enterprise resource planning (ERP) integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following was one of the first CRM components built to address the issue that sales representatives were struggling with overwhelming amounts of customer account information that they were required to maintain and track?

Accepted Answer

A) sales management system 
B) contact management system 
C) opportunity management system 
D) sales force automation system 
A) sales management system 
B) contact management system 
C) opportunity management system 
D) sales force automation system

Question 9

What is enterprise resource planning?

Accepted Answer

A) The analysis and redesign of workflow within and between enterprises. 
B) A standardized set of activities that accomplish as specific task, such as processing a customer's order. 
C) The integration of all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations. 
D) Management involvement in all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability. 
A) The analysis and redesign of workflow within and between enterprises. 
B) A standardized set of activities that accomplish as specific task, such as processing a customer's order. 
C) The integration of all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations. 
D) Management involvement in all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.

Question 10

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Accepted Answer

A) backward integration 
B) application integration 
C) data integration 
D) forward integration 
A) backward integration 
B) application integration 
C) data integration 
D) forward integration

Question 11

What manages the transportation and storage of goods?

Accepted Answer

A) software customization 
B) data integration 
C) elogistics 
D) eprocurement 
A) software customization 
B) data integration 
C) elogistics 
D) eprocurement

Question 12

Elogistics manages the transportation and storage of goods.

Accepted Answer

A) True 
 B)False

Question 13

What is the maker movement?

Accepted Answer

A) systems used to create the digital designs and then manufacture the products 
B) a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things 
C) a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable 
D) serialization or the ability to track individual items by using the unique serial number associated with each RFID tag 
A) systems used to create the digital designs and then manufacture the products 
B) a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things 
C) a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable 
D) serialization or the ability to track individual items by using the unique serial number associated with each RFID tag

Question 14

Automatic call distribution routes inbound calls to available agents.

Accepted Answer

A) True 
 B)False

Question 15

The maker movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Accepted Answer

A) True 
 B)False

Question 16

3D printing supports procurement.

Accepted Answer

A) True 
 B)False

Question 17

In the basic supply chain, return refers to supporting customers and product returns.

Accepted Answer

A) True 
 B)False

Question 18

Application integration is the integration of data from multiple sources, which provides a unified view of all data.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?

Accepted Answer

A) eliminates redundancies 
B) cuts down wasted time 
C) removes misinformation 
D) All of these are correct. 
A) eliminates redundancies 
B) cuts down wasted time 
C) removes misinformation 
D) All of these are correct.

Question 20

What is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things?

Accepted Answer

A) computer-aided design/computer-aided manufacturing 
B) maker movement 
C) makerspace 
D) RFID electronic product code 
A) computer-aided design/computer-aided manufacturing 
B) maker movement 
C) makerspace 
D) RFID electronic product code

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

3D printing is an unmanned aircraft that can fly autonomously, or without a human.

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

List generators fall under the category of the sales department's CRM tools.

Employee relationship management (ERM) provides web-based self-service tools that streamline and automate the human resource department.

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

Enterprise resource planning (ERP) integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations.

Which of the following was one of the first CRM components built to address the issue that sales representatives were struggling with overwhelming amounts of customer account information that they were required to maintain and track?

What is enterprise resource planning?

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

What manages the transportation and storage of goods?

Elogistics manages the transportation and storage of goods.

What is the maker movement?

Automatic call distribution routes inbound calls to available agents.

The maker movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

3D printing supports procurement.

In the basic supply chain, return refers to supporting customers and product returns.

Application integration is the integration of data from multiple sources, which provides a unified view of all data.

Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?

What is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

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Exam 8: Enterprise Applications: Business Communications

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

3D printing is an unmanned aircraft that can fly autonomously, or without a human.

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

List generators fall under the category of the sales department's CRM tools.

Employee relationship management (ERM) provides web-based self-service tools that streamline and automate the human resource department.

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

Enterprise resource planning (ERP) integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations.

Which of the following was one of the first CRM components built to address the issue that sales representatives were struggling with overwhelming amounts of customer account information that they were required to maintain and track?

What is enterprise resource planning?

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

What manages the transportation and storage of goods?

Elogistics manages the transportation and storage of goods.

What is the maker movement?

Automatic call distribution routes inbound calls to available agents.

The maker movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

3D printing supports procurement.

In the basic supply chain, return refers to supporting customers and product returns.

Application integration is the integration of data from multiple sources, which provides a unified view of all data.

Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?

What is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters