Question 1

A forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Accepted Answer

A) True 
 B)False

Question 2

What is enterprise application integration (EAI)?

Accepted Answer

A) an integration method that connects the plans, methods, and tools aimed at integrating separate enterprise system 
B) the integration of data from multiple sources, which provides a unified view of all data 
C) an integration method that sends information entered into a given system automatically to all downstream systems and processes 
D) enterprisewide support and data access for a firm's operations and business processes 
A) an integration method that connects the plans, methods, and tools aimed at integrating separate enterprise system 
B) the integration of data from multiple sources, which provides a unified view of all data 
C) an integration method that sends information entered into a given system automatically to all downstream systems and processes 
D) enterprisewide support and data access for a firm's operations and business processes

Question 3

Logistics controls processes inside a company (warehouse logistics) and outside a company (transport logistics) and focuses on the physical execution part of the supply chain.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not one of the three phases in the evolution of CRM?

Accepted Answer

A) reporting 
B) analyzing 
C) processing 
D) predicting 
A) reporting 
B) analyzing 
C) processing 
D) predicting

Question 5

RFID systems are used to create the digital designs and then manufacture the products.

Accepted Answer

A) True 
 B)False

Question 6

Cradle to grave is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Accepted Answer

A) True 
 B)False

Question 7

What compiles customer information from a variety of sources and segments the information for different marketing campaigns?

Accepted Answer

A) campaign management system 
B) cross-selling 
C) up-selling 
D) list generator 
A) campaign management system 
B) cross-selling 
C) up-selling 
D) list generator

Question 8

Which of the following questions can logistics help a company answer?

Accepted Answer

A) What quantity of raw materials should we purchase to minimize spoilage? 
B) How can we guarantee that our raw materials meet production needs? 
C) At what price can we purchase materials to guarantee profitability? 
D) What path should the vehicles follow when delivering the goods? 
A) What quantity of raw materials should we purchase to minimize spoilage? 
B) How can we guarantee that our raw materials meet production needs? 
C) At what price can we purchase materials to guarantee profitability? 
D) What path should the vehicles follow when delivering the goods?

Question 9

Where would you find the manufacturer and distributor in a typical supply chain?

Accepted Answer

A) upstream 
B) downstream 
C) in the middle 
D) not on the supply chain 
A) upstream 
B) downstream 
C) in the middle 
D) not on the supply chain

Question 10

In which of the five basic supply chain activities do you manufacture products and create production schedules?

Accepted Answer

A) plan 
B) source 
C) deliver 
D) make 
A) plan 
B) source 
C) deliver 
D) make

Question 11

Call scripting systems gather product details and issue-resolution information that can be automatically generated into a script for the representative to read to the customer.

Accepted Answer

A) True 
 B)False

Question 12

What connects the plans, methods, and tools aimed at integrating separate enterprise systems?

Accepted Answer

A) enterprise systems 
B) enterprise application integration 
C) middleware 
D) enterprise application integration middleware 
A) enterprise systems 
B) enterprise application integration 
C) middleware 
D) enterprise application integration middleware

Question 13

Which activities do production and materials management components perform?

Accepted Answer

A) track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities 
B) handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control 
C) manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management 
D) None of these are correct. 
A) track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities 
B) handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control 
C) manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management 
D) None of these are correct.

Question 14

Explain operational and analytical customer relationship management.

Accepted Answer

Customer relationship management (CRM) i

Question 15

What distributes goods and services to customers?

Accepted Answer

A) inbound logistics 
B) outbound logistics 
C) logistics 
D) cradle to grave 
A) inbound logistics 
B) outbound logistics 
C) logistics 
D) cradle to grave

Question 16

CRM predicting technologies help organizations identify their customers across other applications.

Accepted Answer

A) True 
 B)False

Question 17

What is selling additional products or services to an existing customer?

Accepted Answer

A) cross-selling 
B) up-selling 
C) campaign management system 
D) customer service and support 
A) cross-selling 
B) up-selling 
C) campaign management system 
D) customer service and support

Question 18

Materials management includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.

Accepted Answer

A) True 
 B)False

Question 19

Data integration is the integration of a company's existing management information systems.

Accepted Answer

A) True 
 B)False

Question 20

What is an organization performing when it asks questions such as "why was customer revenue so high"?

Accepted Answer

A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies 
A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies

A forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

What is enterprise application integration (EAI)?

Logistics controls processes inside a company (warehouse logistics) and outside a company (transport logistics) and focuses on the physical execution part of the supply chain.

Which of the following is not one of the three phases in the evolution of CRM?

RFID systems are used to create the digital designs and then manufacture the products.

Cradle to grave is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

What compiles customer information from a variety of sources and segments the information for different marketing campaigns?

Which of the following questions can logistics help a company answer?

Where would you find the manufacturer and distributor in a typical supply chain?

In which of the five basic supply chain activities do you manufacture products and create production schedules?

Call scripting systems gather product details and issue-resolution information that can be automatically generated into a script for the representative to read to the customer.

What connects the plans, methods, and tools aimed at integrating separate enterprise systems?

Which activities do production and materials management components perform?

Explain operational and analytical customer relationship management.

What distributes goods and services to customers?

CRM predicting technologies help organizations identify their customers across other applications.

What is selling additional products or services to an existing customer?

Materials management includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.

Data integration is the integration of a company's existing management information systems.

What is an organization performing when it asks questions such as "why was customer revenue so high"?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters

Exam 8: Enterprise Applications: Business Communications

A forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

What is enterprise application integration (EAI)?

Logistics controls processes inside a company (warehouse logistics) and outside a company (transport logistics) and focuses on the physical execution part of the supply chain.

Which of the following is not one of the three phases in the evolution of CRM?

RFID systems are used to create the digital designs and then manufacture the products.

Cradle to grave is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

What compiles customer information from a variety of sources and segments the information for different marketing campaigns?

Which of the following questions can logistics help a company answer?

Where would you find the manufacturer and distributor in a typical supply chain?

In which of the five basic supply chain activities do you manufacture products and create production schedules?

Call scripting systems gather product details and issue-resolution information that can be automatically generated into a script for the representative to read to the customer.

What connects the plans, methods, and tools aimed at integrating separate enterprise systems?

Which activities do production and materials management components perform?

Explain operational and analytical customer relationship management.

What distributes goods and services to customers?

CRM predicting technologies help organizations identify their customers across other applications.

What is selling additional products or services to an existing customer?

Materials management includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.

Data integration is the integration of a company's existing management information systems.

What is an organization performing when it asks questions such as "why was customer revenue so high"?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters