Question 1

In which of the five basic supply chain activities do you support customers and product returns?

Accepted Answer

A) plan 
B) source 
C) deliver 
D) return 
A) plan 
B) source 
C) deliver 
D) return

Question 2

Data integration is the integration of data from multiple sources, which provides a unified view of all data.

Accepted Answer

A) True 
 B)False

Question 3

Where would you find the customers' customer in a typical supply chain?

Accepted Answer

A) upstream 
B) downstream 
C) in the middle 
D) not on the supply chain 
A) upstream 
B) downstream 
C) in the middle 
D) not on the supply chain

Question 4

What is materials management?

Accepted Answer

A) purchase goods and services to meet the needs of the supply chain 
B) includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain 
C) includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing 
D) occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain 
A) purchase goods and services to meet the needs of the supply chain 
B) includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain 
C) includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing 
D) occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

Question 5

Which of the following questions can materials management help a company answer?

Accepted Answer

A) What are our current inventory levels? 
B) What items are running low in the warehouse? 
C) What items are at risk of spoiling in the warehouse? 
D) All of these are correct. 
A) What are our current inventory levels? 
B) What items are running low in the warehouse? 
C) What items are at risk of spoiling in the warehouse? 
D) All of these are correct.

Question 6

Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

Accepted Answer

A) CRM 
B) SCM 
C) ERP 
D) All of these are correct. 
A) CRM 
B) SCM 
C) ERP 
D) All of these are correct.

Question 7

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Accepted Answer

A) True 
 B)False

Question 8

Which of the metrics below represents the time it takes to manufacture a product and deliver it to the retailer?

Accepted Answer

A) back order 
B) inventory cycle time 
C) customer order cycle time 
D) inventory turnover 
A) back order 
B) inventory cycle time 
C) customer order cycle time 
D) inventory turnover

Question 9

What provides enterprisewide support and data access for a firm's operations and business processes?

Accepted Answer

A) enterprise systems 
B) enterprise application integration 
C) middleware 
D) enterprise application integration middleware 
A) enterprise systems 
B) enterprise application integration 
C) middleware 
D) enterprise application integration middleware

Question 10

A backward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Accepted Answer

A) True 
 B)False

Question 11

What is a data integration?

Accepted Answer

A) the integration of a company's existing management information systems 
B) the integration of data from multiple sources, which provides a unified view of all data 
C) an integration method that sends information entered into a given system automatically to all downstream systems and processes 
D) an integration method that sends information entered into a given system automatically to all upstream systems and processes 
A) the integration of a company's existing management information systems 
B) the integration of data from multiple sources, which provides a unified view of all data 
C) an integration method that sends information entered into a given system automatically to all downstream systems and processes 
D) an integration method that sends information entered into a given system automatically to all upstream systems and processes

Question 12

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

Accepted Answer

A) True 
 B)False

Question 13

What are two of the primary features of ebusiness components?

Accepted Answer

A) eprocurement 
B) elogistics 
C) eprocurement and elogistics 
D) None of these are correct. 
A) eprocurement 
B) elogistics 
C) eprocurement and elogistics 
D) None of these are correct.

Question 14

What is interactive voice response (IVR)?

Accepted Answer

A) automatically dials outbound calls and when someone answers, the call is forwarded to an available agent 
B) directs customers to use touch-tone phones or keywords to navigate or provide information 
C) routes inbound calls to available agents 
D) All of these are correct. 
A) automatically dials outbound calls and when someone answers, the call is forwarded to an available agent 
B) directs customers to use touch-tone phones or keywords to navigate or provide information 
C) routes inbound calls to available agents 
D) All of these are correct.

Question 15

A forward integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Accepted Answer

A) True 
 B)False

Question 16

Inbound logistics distributes goods and services to customers.

Accepted Answer

A) True 
 B)False

Question 17

Which question below represents a CRM analyzing technology question?

Accepted Answer

A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of these are correct. 
A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of these are correct.

Question 18

In the basic supply chain, source refers to planning for transportation of goods to customers.

Accepted Answer

A) True 
 B)False

Question 19

What is supply chain event management (SCEM)?

Accepted Answer

A) enables an organization to react more quickly to resolve supply chain issues 
B) applies technology to the activities in the order life cycle from inquiry to sale 
C) allows an organization to reduce the cost and time required during the design process of a product 
D) helps organizations reduce their investment in inventory while improving customer satisfaction through product availability 
A) enables an organization to react more quickly to resolve supply chain issues 
B) applies technology to the activities in the order life cycle from inquiry to sale 
C) allows an organization to reduce the cost and time required during the design process of a product 
D) helps organizations reduce their investment in inventory while improving customer satisfaction through product availability

Question 20

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Accepted Answer

A) supplier relationship management 
B) partner relationship management 
C) employee relationship management 
D) All of these are correct. 
A) supplier relationship management 
B) partner relationship management 
C) employee relationship management 
D) All of these are correct.

In which of the five basic supply chain activities do you support customers and product returns?

Data integration is the integration of data from multiple sources, which provides a unified view of all data.

Where would you find the customers' customer in a typical supply chain?

What is materials management?

Which of the following questions can materials management help a company answer?

Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Which of the metrics below represents the time it takes to manufacture a product and deliver it to the retailer?

What provides enterprisewide support and data access for a firm's operations and business processes?

A backward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

What is a data integration?

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

What are two of the primary features of ebusiness components?

What is interactive voice response (IVR)?

A forward integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Inbound logistics distributes goods and services to customers.

Which question below represents a CRM analyzing technology question?

In the basic supply chain, source refers to planning for transportation of goods to customers.

What is supply chain event management (SCEM)?

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters

Exam 8: Enterprise Applications: Business Communications

In which of the five basic supply chain activities do you support customers and product returns?

Data integration is the integration of data from multiple sources, which provides a unified view of all data.

Where would you find the customers' customer in a typical supply chain?

What is materials management?

Which of the following questions can materials management help a company answer?

Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Which of the metrics below represents the time it takes to manufacture a product and deliver it to the retailer?

What provides enterprisewide support and data access for a firm's operations and business processes?

A backward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

What is a data integration?

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

What are two of the primary features of ebusiness components?

What is interactive voice response (IVR)?

A forward integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Inbound logistics distributes goods and services to customers.

Which question below represents a CRM analyzing technology question?

In the basic supply chain, source refers to planning for transportation of goods to customers.

What is supply chain event management (SCEM)?

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters