Exam 8: Enterprise Applications: Business Communications

Logistics includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.

Supply chain visibility is the ability to view all areas up and down the supply chain.

Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Procurement can help a company answer the following question-what quantity of raw materials should we purchase to minimize spoilage?

Inventory cycle time is the time it takes to manufacture a product and deliver it to the retailer.

The bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

Opportunity management CRM systems target sales opportunities by finding new customers or companies for future sales.

Back-office operations deal directly with the customer.

Which of the following is not a current CRM trend?

3D printing supports materials management.

Plan, source, give, get, and return are the five basic supply chain management components.

Which of the following represents sales force automation?

Enterprise application integration (EAI) middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors.

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

Robotics supports materials management.

Uplift modeling gathers product details and issue-resolution information that can be automatically generated into a script for the representative to read to the customer.

What is collaborative demand planning?

Drones support logistics.

What is a supply chain planning system?

Call scripting falls under the category of the sales department's CRM tools.