Question 1

Inventory cycle time is the agreed upon time between the purchase of a product and the delivery of the product.

Accepted Answer

A) True 
 B)False

Question 2

Customer service and support (CSS) is a part of operational CRM that automates service requests, complaints, product returns, and information requests.

Accepted Answer

A) True 
 B)False

Question 3

What is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable?

Accepted Answer

A) computer-aided design/computer-aided manufacturing 
B) maker movement 
C) makerspace 
D) RFID electronic product code 
A) computer-aided design/computer-aided manufacturing 
B) maker movement 
C) makerspace 
D) RFID electronic product code

Question 4

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

Accepted Answer

A) True 
 B)False

Question 5

SCM, CRM, and ERP are all extended ERP components.

Accepted Answer

A) True 
 B)False

Question 6

What is the key word in ERP?

Accepted Answer

A) enterprise 
B) resource 
C) planning 
D) None of these are correct. 
A) enterprise 
B) resource 
C) planning 
D) None of these are correct.

Question 7

Robotics focus on creating artificial intelligence devices that can move and react to sensory input.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following operational CRM technologies does the sales department typically use?

Accepted Answer

A) campaign management, contact management, opportunity management 
B) sales management, contact management, contact center 
C) sales management, call scripting, opportunity management 
D) sales management, contact management, opportunity management 
A) campaign management, contact management, opportunity management 
B) sales management, contact management, contact center 
C) sales management, call scripting, opportunity management 
D) sales management, contact management, opportunity management

Question 9

Products are distributed to customers and their downstream customers at all levels.

Accepted Answer

A) True 
 B)False

Question 10

The evolution of CRM is reporting, analyzing, and predicting.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following questions can procurement help a company answer?

Accepted Answer

A) What quantity of raw materials should we purchase to minimize spoilage? 
B) How can we guarantee that our raw materials meet production needs? 
C) At what price can we purchase materials to guarantee profitability? 
D) All of these are correct. 
A) What quantity of raw materials should we purchase to minimize spoilage? 
B) How can we guarantee that our raw materials meet production needs? 
C) At what price can we purchase materials to guarantee profitability? 
D) All of these are correct.

Question 12

Materials are transformed into semifinished and finished products-the organization's own production processes.

Accepted Answer

A) True 
 B)False

Question 13

Which of the metrics below represents the agreed upon time between the purchase of a product and the delivery of the product?

Accepted Answer

A) back order 
B) inventory cycle time 
C) customer order cycle time 
D) inventory turnover 
A) back order 
B) inventory cycle time 
C) customer order cycle time 
D) inventory turnover

Question 14

Drones are unmanned aircraft that can fly autonomously, or without a human.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following questions can materials management help a company answer?

Accepted Answer

A) How do we dispose of spoiled items? 
B) What laws need to be followed for storing hazardous materials? 
C) Which items must be refrigerated when being stored and transported? 
D) All of these are correct. 
A) How do we dispose of spoiled items? 
B) What laws need to be followed for storing hazardous materials? 
C) Which items must be refrigerated when being stored and transported? 
D) All of these are correct.

Question 16

Drones include a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

Accepted Answer

A) True 
 B)False

Question 17

What is a back order?

Accepted Answer

A) an unfilled customer order for a product that is out of stock 
B) the time it takes to manufacture a product and deliver it to the retailer 
C) the agreed upon time between the purchase of a product and the delivery of the product 
D) the frequency of inventory replacement 
A) an unfilled customer order for a product that is out of stock 
B) the time it takes to manufacture a product and deliver it to the retailer 
C) the agreed upon time between the purchase of a product and the delivery of the product 
D) the frequency of inventory replacement

Question 18

What divides a market into categories that share similar attributes such as age, location, gender, habits, and so on?

Accepted Answer

A) contact center 
B) customer segmentation 
C) call scripting system 
D) uplift modeling 
A) contact center 
B) customer segmentation 
C) call scripting system 
D) uplift modeling

Question 19

Identify the core and extended areas of enterprise resource planning.

Accepted Answer

Enterprise resource planning (ERP) integ

Question 20

Electronic data interchange (EDI) is a standard format for the electronic exchange of information between supply chain participants.

Accepted Answer

A) True 
 B)False

Inventory cycle time is the agreed upon time between the purchase of a product and the delivery of the product.

Customer service and support (CSS) is a part of operational CRM that automates service requests, complaints, product returns, and information requests.

What is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable?

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

SCM, CRM, and ERP are all extended ERP components.

What is the key word in ERP?

Robotics focus on creating artificial intelligence devices that can move and react to sensory input.

Which of the following operational CRM technologies does the sales department typically use?

Products are distributed to customers and their downstream customers at all levels.

The evolution of CRM is reporting, analyzing, and predicting.

Which of the following questions can procurement help a company answer?

Materials are transformed into semifinished and finished products-the organization's own production processes.

Which of the metrics below represents the agreed upon time between the purchase of a product and the delivery of the product?

Drones are unmanned aircraft that can fly autonomously, or without a human.

Which of the following questions can materials management help a company answer?

Drones include a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

What is a back order?

What divides a market into categories that share similar attributes such as age, location, gender, habits, and so on?

Identify the core and extended areas of enterprise resource planning.

Electronic data interchange (EDI) is a standard format for the electronic exchange of information between supply chain participants.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters

Exam 8: Enterprise Applications: Business Communications

Inventory cycle time is the agreed upon time between the purchase of a product and the delivery of the product.

Customer service and support (CSS) is a part of operational CRM that automates service requests, complaints, product returns, and information requests.

What is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable?

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

SCM, CRM, and ERP are all extended ERP components.

What is the key word in ERP?

Robotics focus on creating artificial intelligence devices that can move and react to sensory input.

Which of the following operational CRM technologies does the sales department typically use?

Products are distributed to customers and their downstream customers at all levels.

The evolution of CRM is reporting, analyzing, and predicting.

Which of the following questions can procurement help a company answer?

Materials are transformed into semifinished and finished products-the organization's own production processes.

Which of the metrics below represents the agreed upon time between the purchase of a product and the delivery of the product?

Drones are unmanned aircraft that can fly autonomously, or without a human.

Which of the following questions can materials management help a company answer?

Drones include a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

What is a back order?

What divides a market into categories that share similar attributes such as age, location, gender, habits, and so on?

Identify the core and extended areas of enterprise resource planning.

Electronic data interchange (EDI) is a standard format for the electronic exchange of information between supply chain participants.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters