Question 1

Which of the metrics below represents an unfilled customer order for a product that is out of stock?

Accepted Answer

A) back order 
B) inventory cycle time 
C) customer order cycle time 
D) inventory turnover 
A) back order 
B) inventory cycle time 
C) customer order cycle time 
D) inventory turnover

Question 2

What is collaborative engineering?

Accepted Answer

A) enables an organization to react more quickly to resolve supply chain issues 
B) applies technology to the activities in the order life cycle from inquiry to sale 
C) allows an organization to reduce the cost and time required during the design process of a product 
D) helps organizations reduce their investment in inventory while improving customer satisfaction through product availability 
A) enables an organization to react more quickly to resolve supply chain issues 
B) applies technology to the activities in the order life cycle from inquiry to sale 
C) allows an organization to reduce the cost and time required during the design process of a product 
D) helps organizations reduce their investment in inventory while improving customer satisfaction through product availability

Question 3

What guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Accepted Answer

A) cross-selling 
B) up-selling 
C) campaign management system 
D) customer service and support 
A) cross-selling 
B) up-selling 
C) campaign management system 
D) customer service and support

Question 4

Supplier relationship management discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Accepted Answer

A) accounting and finance 
B) production and materials management 
C) business intelligence 
D) human resources 
A) accounting and finance 
B) production and materials management 
C) business intelligence 
D) human resources

Question 6

RFID supports procurement.

Accepted Answer

A) True 
 B)False

Question 7

What enables an organization to react more quickly to resolve supply chain issues?

Accepted Answer

A) supply chain event management 
B) selling chain management 
C) collaborative engineering 
D) collaborative demand planning 
A) supply chain event management 
B) selling chain management 
C) collaborative engineering 
D) collaborative demand planning

Question 8

Identify the three technologies that are reinventing the supply chain.

Accepted Answer

The goal of ERP is to integrate all of t

Question 9

What takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors?

Accepted Answer

A) enterprise systems 
B) enterprise application integration 
C) middleware 
D) enterprise application integration middleware 
A) enterprise systems 
B) enterprise application integration 
C) middleware 
D) enterprise application integration middleware

Question 10

Business intelligence is both a core and extended ERP component.

Accepted Answer

A) True 
 B)False

Question 11

What is a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone?

Accepted Answer

A) contact center 
B) web-based self-service 
C) call scripting system 
D) uplift modeling 
A) contact center 
B) web-based self-service 
C) call scripting system 
D) uplift modeling

Question 12

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Accepted Answer

A) forward integration 
B) forward data interchange 
C) backward integration 
D) backward data interchange 
A) forward integration 
B) forward data interchange 
C) backward integration 
D) backward data interchange

Question 13

What are enterprise systems?

Accepted Answer

A) the integration of a company's existing management information systems 
B) the integration of data from multiple sources, which provides a unified view of all data 
C) an integration method that sends information entered into a given system automatically to all downstream systems and processes 
D) enterprisewide support and data access for a firm's operations and business processes 
A) the integration of a company's existing management information systems 
B) the integration of data from multiple sources, which provides a unified view of all data 
C) an integration method that sends information entered into a given system automatically to all downstream systems and processes 
D) enterprisewide support and data access for a firm's operations and business processes

Question 14

What is eintegration?

Accepted Answer

A) the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources 
B) the integration of data from multiple sources, which provides a unified view of all data 
C) the translation of information between disparate systems 
D) it packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors 
A) the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources 
B) the integration of data from multiple sources, which provides a unified view of all data 
C) the translation of information between disparate systems 
D) it packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors

Question 15

What guides users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Accepted Answer

A) campaign management system 
B) cross-selling 
C) up-selling 
D) list generator 
A) campaign management system 
B) cross-selling 
C) up-selling 
D) list generator

Question 16

In the past, departments made decisions independent of each other.

Accepted Answer

A) True 
 B)False

Question 17

What targets sales opportunities by finding new customers or companies for future sales?

Accepted Answer

A) sales management system 
B) contact management system 
C) opportunity management system 
D) sales force automation system 
A) sales management system 
B) contact management system 
C) opportunity management system 
D) sales force automation system

Question 18

Supply chain event management (SCEM) enables an organization to react more quickly to resolve supply chain issues.

Accepted Answer

A) True 
 B)False

Question 19

When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

Accepted Answer

A) True 
 B)False

Question 20

What applies technology to the activities in the order life cycle from inquiry to sale?

Accepted Answer

A) supply chain event management 
B) selling chain management 
C) collaborative engineering 
D) collaborative demand planning 
A) supply chain event management 
B) selling chain management 
C) collaborative engineering 
D) collaborative demand planning

Which of the metrics below represents an unfilled customer order for a product that is out of stock?

What is collaborative engineering?

What guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Supplier relationship management discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Which of the following is not one of the three most common core ERP components focusing on internal operations?

RFID supports procurement.

What enables an organization to react more quickly to resolve supply chain issues?

Identify the three technologies that are reinventing the supply chain.

What takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors?

Business intelligence is both a core and extended ERP component.

What is a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone?

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

What are enterprise systems?

What is eintegration?

What guides users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

In the past, departments made decisions independent of each other.

What targets sales opportunities by finding new customers or companies for future sales?

Supply chain event management (SCEM) enables an organization to react more quickly to resolve supply chain issues.

When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

What applies technology to the activities in the order life cycle from inquiry to sale?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters

Exam 8: Enterprise Applications: Business Communications

Which of the metrics below represents an unfilled customer order for a product that is out of stock?

What is collaborative engineering?

What guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Supplier relationship management discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Which of the following is not one of the three most common core ERP components focusing on internal operations?

RFID supports procurement.

What enables an organization to react more quickly to resolve supply chain issues?

Identify the three technologies that are reinventing the supply chain.

What takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors?

Business intelligence is both a core and extended ERP component.

What is a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone?

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

What are enterprise systems?

What is eintegration?

What guides users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

In the past, departments made decisions independent of each other.

What targets sales opportunities by finding new customers or companies for future sales?

Supply chain event management (SCEM) enables an organization to react more quickly to resolve supply chain issues.

When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

What applies technology to the activities in the order life cycle from inquiry to sale?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters