Question 1

Why have many western nations outsourced activities to India?

Accepted Answer

A) increasing pool of outsourcing companies 
B) large English-speaking population 
C) relatively stable legal system 
D) committed and loyal workforce 
A) increasing pool of outsourcing companies 
B) large English-speaking population 
C) relatively stable legal system 
D) committed and loyal workforce

Question 2

One of the primary risks in outsourcing is the effect on employee morale and performance.

Accepted Answer

A) True 
 B)False

Question 3

Describe three advantages for small businesses to outsource their HR functions.

Accepted Answer

Most businesses do not hire an HR profes

Question 4

What were two HR functions that Avenor Inc.of Montreal outsourced?

Accepted Answer

A) preliminary interviews and training needs analysis 
B) pensions and payroll administration 
C) program delivery and executive salary negotiations 
D) wellness programs and strategic HR planning 
A) preliminary interviews and training needs analysis 
B) pensions and payroll administration 
C) program delivery and executive salary negotiations 
D) wellness programs and strategic HR planning

Question 5

What are some considerations in managing an outsourced service or program? Describe two in detail.

Accepted Answer

Outsourcing must be subjected to a cost–

Question 6

An organization's outsourcing impacted its customers' perceptions of service,which were directly impacted by the level of organizational commitment of employees.What risks did this organization carry as a result of outsourcing?

Accepted Answer

A) employee morale risks 
B) security risks 
C) reduced value risks 
D) service risks 
A) employee morale risks 
B) security risks 
C) reduced value risks 
D) service risks

Question 7

When selecting an outsourcing company,reference checks should be done to verify the quality of its previous work.

Accepted Answer

A) True 
 B)False

Question 8

A competency is a combination of technology,management,and collective learning.

Accepted Answer

A) True 
 B)False

Question 9

Two disadvantages of outsourcing include the potential disintegration of an organization's culture and the loss of control over proprietary knowledge.

Accepted Answer

A) True 
 B)False

Question 10

List and briefly explain three risks associated with outsourcing.

Accepted Answer

Risks and Limitations:
∙ Projected benef

Question 11

Because an outsourced function is not as visible to the employees as an in-house function,there may be issues of confidentiality.

Accepted Answer

A) True 
 B)False

Question 12

Two core functions that should be outsourced are succession management and organizational change.

Accepted Answer

A) True 
 B)False

Question 13

Increased service can be achieved when a provider,such as Ceridien,which specializes in benefits administration,concentrates on one area and provides this service to many corporations.

Accepted Answer

A) True 
 B)False

Question 14

What is the first step in managing outsourcing?

Accepted Answer

A) cost-benefit analysis 
B) selecting the vendor 
C) negotiating the contract 
D) monitoring the arrangement 
A) cost-benefit analysis 
B) selecting the vendor 
C) negotiating the contract 
D) monitoring the arrangement

Question 15

Emerging research on outsourcing low-value,routine activities demonstrated that HR staff did not focus more on strategic or higher-value work.

Accepted Answer

A) True 
 B)False

Question 16

Outsourcing is a special organizational function that does not require a cost-benefit analysis.

Accepted Answer

A) True 
 B)False

Question 17

An organization found that outsourcing its human resources function resulted in employee confidential personnel data not being kept private.What risks did this organization carry as a result of outsourcing?

Accepted Answer

A) employee morale risks 
B) security risks 
C) service risks 
D) reduced value risks 
A) employee morale risks 
B) security risks 
C) service risks 
D) reduced value risks

Question 18

Non-core work is transformational work that is routine and standard and can easily be duplicated and replicated.

Accepted Answer

A) True 
 B)False

Question 19

An organization's restructuring and outsourcing resulted in displaced employees who felt resentful and retaliatory.What risks did this organization carry as a result of outsourcing?

Accepted Answer

A) security risks 
B) reduced value risks 
C) employee morale risks 
D) service risks 
A) security risks 
B) reduced value risks 
C) employee morale risks 
D) service risks

Question 20

Which of the following outsourcing functions carries a potential risk of information being leaked?

Accepted Answer

A) payroll and benefits 
B) software development 
C) recruitment 
D) pension administration 
A) payroll and benefits 
B) software development 
C) recruitment 
D) pension administration

Why have many western nations outsourced activities to India?

One of the primary risks in outsourcing is the effect on employee morale and performance.

Describe three advantages for small businesses to outsource their HR functions.

What were two HR functions that Avenor Inc.of Montreal outsourced?

What are some considerations in managing an outsourced service or program? Describe two in detail.

An organization's outsourcing impacted its customers' perceptions of service,which were directly impacted by the level of organizational commitment of employees.What risks did this organization carry as a result of outsourcing?

When selecting an outsourcing company,reference checks should be done to verify the quality of its previous work.

A competency is a combination of technology,management,and collective learning.

Two disadvantages of outsourcing include the potential disintegration of an organization's culture and the loss of control over proprietary knowledge.

List and briefly explain three risks associated with outsourcing.

Because an outsourced function is not as visible to the employees as an in-house function,there may be issues of confidentiality.

Two core functions that should be outsourced are succession management and organizational change.

Increased service can be achieved when a provider,such as Ceridien,which specializes in benefits administration,concentrates on one area and provides this service to many corporations.

What is the first step in managing outsourcing?

Emerging research on outsourcing low-value,routine activities demonstrated that HR staff did not focus more on strategic or higher-value work.

Outsourcing is a special organizational function that does not require a cost-benefit analysis.

An organization found that outsourcing its human resources function resulted in employee confidential personnel data not being kept private.What risks did this organization carry as a result of outsourcing?

Non-core work is transformational work that is routine and standard and can easily be duplicated and replicated.

An organization's restructuring and outsourcing resulted in displaced employees who felt resentful and retaliatory.What risks did this organization carry as a result of outsourcing?

Which of the following outsourcing functions carries a potential risk of information being leaked?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

HR Assessment and Analytics

Filters

Exam 13: Outsourcing

Why have many western nations outsourced activities to India?

One of the primary risks in outsourcing is the effect on employee morale and performance.

Describe three advantages for small businesses to outsource their HR functions.

What were two HR functions that Avenor Inc.of Montreal outsourced?

What are some considerations in managing an outsourced service or program? Describe two in detail.

An organization's outsourcing impacted its customers' perceptions of service,which were directly impacted by the level of organizational commitment of employees.What risks did this organization carry as a result of outsourcing?

When selecting an outsourcing company,reference checks should be done to verify the quality of its previous work.

A competency is a combination of technology,management,and collective learning.

Two disadvantages of outsourcing include the potential disintegration of an organization's culture and the loss of control over proprietary knowledge.

List and briefly explain three risks associated with outsourcing.

Because an outsourced function is not as visible to the employees as an in-house function,there may be issues of confidentiality.

Two core functions that should be outsourced are succession management and organizational change.

Increased service can be achieved when a provider,such as Ceridien,which specializes in benefits administration,concentrates on one area and provides this service to many corporations.

What is the first step in managing outsourcing?

Emerging research on outsourcing low-value,routine activities demonstrated that HR staff did not focus more on strategic or higher-value work.

Outsourcing is a special organizational function that does not require a cost-benefit analysis.

An organization found that outsourcing its human resources function resulted in employee confidential personnel data not being kept private.What risks did this organization carry as a result of outsourcing?

Non-core work is transformational work that is routine and standard and can easily be duplicated and replicated.

An organization's restructuring and outsourcing resulted in displaced employees who felt resentful and retaliatory.What risks did this organization carry as a result of outsourcing?

Which of the following outsourcing functions carries a potential risk of information being leaked?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

HR Assessment and Analytics

Filters