Question 1

Distinguish between efficiency and effectiveness and explain how they impact the performance of an organization.

Accepted Answer

not answered
Explanation:Efficiency is a

Question 2

Modern IT's ability to improve efficiency has decreased the incidence of downsizing in recent years.

Accepted Answer

A) True 
 B)False

Question 3

Jack Sprouts Inc. is a company based in Riverdale that markets canned vegetables. In recent years, Jack Sprouts' business has declined considerably owing to a weak focus on quality. Holding the managers responsible for the declining sales figures, the CEO of Jack Sprouts decided to lay off those who lacked effectiveness and were inefficient. Who among the following is most likely to be laid off by Jack Sprouts' CEO?

Accepted Answer

A)  Elise, who is ambitious and favors directional planning 
B)  Kerry, who spends lavishly on resources and is averse to taking responsibilities 
C)  Juan, who chooses appropriate goals to pursue but does not always succeed due to resource constraints 
D)  Margo, who sets high targets for herself and her team, and makes the best use of available resources to meet them 
E)  Andy, who plans carefully and only chooses realistic goals to pursue 
A)  Elise, who is ambitious and favors directional planning 
B)  Kerry, who spends lavishly on resources and is averse to taking responsibilities 
C)  Juan, who chooses appropriate goals to pursue but does not always succeed due to resource constraints 
D)  Margo, who sets high targets for herself and her team, and makes the best use of available resources to meet them 
E)  Andy, who plans carefully and only chooses realistic goals to pursue

Question 4

Organizational performance is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

Accepted Answer

A) True 
 B)False

Question 5

Empowering employees can lead to so many kinds of performance gains that organizations often use their reward systems to promote empowerment.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part each of them plays in achieving organizational goals?

Accepted Answer

A)  Planning 
B)  Leading 
C)  Controlling 
D)  Monitoring 
E)  Strategizing 
A)  Planning 
B)  Leading 
C)  Controlling 
D)  Monitoring 
E)  Strategizing

Question 7

Planning strategies is a simple and straightforward process, since it is done under circumstances when the result is known and assured.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a primary concern of top managers?

Accepted Answer

A)  Supervising nonmanagerial employees 
B)  Training, motivating, and rewarding salespeople 
C)  Developing and fine-tuning employee skills 
D)  Supervising first-line managers 
E)  Deciding which goods a company should produce 
A)  Supervising nonmanagerial employees 
B)  Training, motivating, and rewarding salespeople 
C)  Developing and fine-tuning employee skills 
D)  Supervising first-line managers 
E)  Deciding which goods a company should produce

Question 9

Daniel, a manager at Joe's Fish Shack, monitors the performance of workers in his department to check if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is Daniel performing?

Accepted Answer

A)  Planning 
B)  Staffing 
C)  Organizing 
D)  Structuring 
E)  Controlling 
A)  Planning 
B)  Staffing 
C)  Organizing 
D)  Structuring 
E)  Controlling

Question 10

Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently.

Accepted Answer

A) True 
 B)False

Question 11

Bob was recently promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field. In this instance, Bob was promoted because of his _____ skill.

Accepted Answer

A)  conceptual 
B)  planning 
C)  human 
D)  technical 
E)  leading 
A)  conceptual 
B)  planning 
C)  human 
D)  technical 
E)  leading

Question 12

The four building blocks of _____ are superior efficiency; quality; speed, flexibility, and innovation; and responsiveness to customers.

Accepted Answer

A)  empowerment 
B)  competitive advantage 
C)  diversification 
D)  stratification 
E)  managerial control 
A)  empowerment 
B)  competitive advantage 
C)  diversification 
D)  stratification 
E)  managerial control

Question 13

In _____, managers evaluate how well the organization is accomplishing its goals.

Accepted Answer

A)  leading 
B)  planning 
C)  organizing 
D)  disseminating 
E)  controlling 
A)  leading 
B)  planning 
C)  organizing 
D)  disseminating 
E)  controlling

Question 14

In which of the following managerial tasks are work relationships restructured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals?

Accepted Answer

A)  Planning 
B)  Leading 
C)  Reviewing 
D)  Controlling 
E)  Organizing 
A)  Planning 
B)  Leading 
C)  Reviewing 
D)  Controlling 
E)  Organizing

Question 15

According to Mintzberg's typology, a manager who commits organizational resources to develop innovative goods and services is a(n) _____.

Accepted Answer

A)  entrepreneur 
B)  negotiator 
C)  figurehead 
D)  liaison 
E)  disseminator 
A)  entrepreneur 
B)  negotiator 
C)  figurehead 
D)  liaison 
E)  disseminator

Question 16

Oceania Unlimited Inc. is a tourism agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania's islands. Which of the following managers is most likely to meet these requirements?

Accepted Answer

A)  Nico, who chooses the right goals to pursue, and spends more than he needs on resources 
B)  Karen, who chooses the right goals to pursue, and makes clever use of resources to achieve them 
C)  Douglas, who chooses the right goals to pursue and displays an overly rigid approach to planning 
D)  Barrie, who chooses unrealistic goals, and tries hard to succeed 
E)  Leo, who chooses appropriate goals, but is slow in decision making 
A)  Nico, who chooses the right goals to pursue, and spends more than he needs on resources 
B)  Karen, who chooses the right goals to pursue, and makes clever use of resources to achieve them 
C)  Douglas, who chooses the right goals to pursue and displays an overly rigid approach to planning 
D)  Barrie, who chooses unrealistic goals, and tries hard to succeed 
E)  Leo, who chooses appropriate goals, but is slow in decision making

Question 17

Supervisors are also referred to as _____.

Accepted Answer

A)  first-line managers 
B)  middle managers 
C)  top managers 
D)  interim managers 
E)  executive managers 
A)  first-line managers 
B)  middle managers 
C)  top managers 
D)  interim managers 
E)  executive managers

Question 18

Despite global competition and advances in information technology, the tasks and responsibilities of managers have undergone little change in recent years.

Accepted Answer

A) True 
 B)False

Question 19

A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

Accepted Answer

A)  control group 
B)  talent pool 
C)  organization 
D)  focus group 
E)  quality circle 
A)  control group 
B)  talent pool 
C)  organization 
D)  focus group 
E)  quality circle

Question 20

Which of the following is true of middle managers?

Accepted Answer

A)  They are often called supervisors. 
B)  They are responsible for daily supervision of the nonmanagerial employees. 
C)  They make specific decisions about the production of goods and services. 
D)  They are responsible for the performance of all departments. 
E)  They establish long-term organizational goals. 
A)  They are often called supervisors. 
B)  They are responsible for daily supervision of the nonmanagerial employees. 
C)  They make specific decisions about the production of goods and services. 
D)  They are responsible for the performance of all departments. 
E)  They establish long-term organizational goals.

Distinguish between efficiency and effectiveness and explain how they impact the performance of an organization.

Modern IT's ability to improve efficiency has decreased the incidence of downsizing in recent years.

Organizational performance is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

Empowering employees can lead to so many kinds of performance gains that organizations often use their reward systems to promote empowerment.

Which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part each of them plays in achieving organizational goals?

Planning strategies is a simple and straightforward process, since it is done under circumstances when the result is known and assured.

Which of the following is a primary concern of top managers?

Daniel, a manager at Joe's Fish Shack, monitors the performance of workers in his department to check if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is Daniel performing?

Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently.

Bob was recently promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field. In this instance, Bob was promoted because of his _____ skill.

The four building blocks of _____ are superior efficiency; quality; speed, flexibility, and innovation; and responsiveness to customers.

In _____, managers evaluate how well the organization is accomplishing its goals.

In which of the following managerial tasks are work relationships restructured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals?

According to Mintzberg's typology, a manager who commits organizational resources to develop innovative goods and services is a(n) _____.

Supervisors are also referred to as _____.

Despite global competition and advances in information technology, the tasks and responsibilities of managers have undergone little change in recent years.

A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

Which of the following is true of middle managers?

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 1: Managers and Managing

Distinguish between efficiency and effectiveness and explain how they impact the performance of an organization.

Modern IT's ability to improve efficiency has decreased the incidence of downsizing in recent years.

Organizational performance is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

Empowering employees can lead to so many kinds of performance gains that organizations often use their reward systems to promote empowerment.

Which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part each of them plays in achieving organizational goals?

Planning strategies is a simple and straightforward process, since it is done under circumstances when the result is known and assured.

Which of the following is a primary concern of top managers?

Daniel, a manager at Joe's Fish Shack, monitors the performance of workers in his department to check if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is Daniel performing?

Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently.

Bob was recently promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field. In this instance, Bob was promoted because of his _____ skill.

The four building blocks of _____ are superior efficiency; quality; speed, flexibility, and innovation; and responsiveness to customers.

In _____, managers evaluate how well the organization is accomplishing its goals.

In which of the following managerial tasks are work relationships restructured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals?

According to Mintzberg's typology, a manager who commits organizational resources to develop innovative goods and services is a(n) _____.

Supervisors are also referred to as _____.

Despite global competition and advances in information technology, the tasks and responsibilities of managers have undergone little change in recent years.

A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

Which of the following is true of middle managers?

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters