Exam 5: Organizing and Writing Business Messages

The direct organizational pattern should be used when writing to an audience that will be unwilling, uninterested, displeased, disappointed, or hostile.

Looking in the company files is an example of an informal research method.

Pamela is preparing an outline to help her write a report about her department's quarterly activities.She wants the outline to show major and minor ideas.What type of outline should she use?

Which of the following is a sentence fragment?

Andrew must deny a customer's application for credit.What organizational pattern should he use?

Which of the following is an independent clause?

On the Senate floor is an example of a(n)____________________.

The first step of Phase 2 of the 3-x-3 writing process is to conduct research to collect all the needed information.

The alphanumeric and the decimal outlining formats help business writers to focus on the topic, identify major ideas, and support those ideas with details, illustrations, or evidence.

Most business messages use the ____ paragraph plan because it clarifies the subject immediately.

Researching may involve formal or informal methods.List and describe two formal research methods and two informal research methods.

Most experts recommend trying to produce error-free first drafts of your documents.

June is our busiest month, February is our slowest contains a comma splice.

Franco wants to emphasize the new features of a product he is selling.What should he do?

Which of the following is a clause?

An organizational pattern that presents the main idea followed by details, explanation, and evidence represents the

Complete sentences

The best brainstorming sessions have time limits.

One of the most important tasks in preparing well-organized messages is

Sentences are "dovetailed" when an idea at the end of one connects with an idea at the beginning of the next.