Exam 5: Organizing and Writing Business Messages

Galen is writing to an employee to deny the employee's request to work from home three days a week.Galen should write the letter using the

Explain five ways the computer can help you create better written documents.Which two techniques are most useful to you and why?

The ____________________ organizational pattern is typically used for routine requests and responses, orders and acknowledgments, nonsensitive memos, e-mail messages, informational reports, and informational oral presentations.

In the indirect pattern, the main idea comes first, followed by details, explanation, or evidence.In the direct pattern the main idea follows the details, explanation, and evidence.

Which of the following is done during Phase 2 of the writing process?

Using a computer can help you create better written messages, oral presentations, and Web pages by helping you fight writer's block, develop an outline and organize ideas, make revisions, and

The sentence Clara was accepted into an MBA program is an active-voice sentence.

You are preparing an outline for your report on Web security in the workplace.Which of the following should be a major category for this outline?

Which sentence best emphasizes the attorney?

Which of the following is a phrase?

Which of the following scenarios would most likely require a scientific experiment?

Sensitive messages that deliver bad news should usually be organized

When you expect the audience to be pleased, mildly interested, or neutral, use the ____________________ pattern of organization.

To be most effective, paragraphs in business messages should be limited to eight or fewer printed lines.

When the contract is approved is an example of a(n)____________________ clause.