Exam 11: Managing Individual Differences and Behavior: Supervising People As People

You have important clients in town who want to have dinner with you,but your mother has a plumbing leak and has asked you to come over and shut off the water until she can get it fixed tomorrow.You are experiencing _____.

________ are abstract ideals that guide one's thinking and behavior across all situations.

The three components of ______ are affective,cognitive,and behavioral.

Identify and define the Big Five personality dimensions.Which of these are related to job performance? Describe how you would rate yourself on each of these dimensions,and explain why.

People high in ______ are responsive to others' social and interpersonal cues.

The intentional component of an attitude consists of the feelings or emotions one has about a situation.

__________ is the extent to which people feel secure and unworried and how likely they are to experience negative emotions under pressure.

Absenteeism is when an employee does not show up for work every day.

Absenteeism,drug and alcohol abuse,and disciplinary problems are examples of _____.

Extroversion is the most essential trait of emotional intelligence.

A(n)______ program includes plans to help employees cope with stress,burnout,substance abuse,health problems,and family issues that influence job performance.

Literacy is no longer a problem in the American workforce.

As an employee's age increases,his or her _____.

______ is the belief that one's native country,culture,language,abilities,or behavior is superior to those of another culture.

An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers,who therefore gives them poor service and so gets the result he or she expected-a much lower tip than usual.

Individuals with an external locus of control tend to display greater work motivation,which leads to higher salaries.

_____________ is the extent to which people like or dislike themselves.

Employee assistance programs (EAPs)are aimed at helping employees cope with stress,burnout,substance abuse,health-related problems,family and marital issues,and any general problem that negatively influences job performance.

_________________ is "the ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance thought."

Lifelong behavior patterns are dictated by values that are fairly well set by age six.