Exam 11: Managing Individual Differences and Behavior: Supervising People As People

Jake has a master's degree in psychology,but he is working at a sunglasses cart in the mall.He is currently experiencing _____.

The tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in is called _____.

The extent to which an employee identifies with an organization and is committed to its goals is called _____.

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return are an example of the recency effect.

Define cognitive dissonance.Describe the conditions under which people are more likely to try to reduce it,and ways that people do this.Give an example of a time when you felt cognitive dissonance in your own life,and describe how you dealt with it.

The tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs is called _____.

An attitude is a learned predisposition toward a specific object.

Workplace stress diminishes all of the following except _____.

_______________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.

Which of the following dimensions is an example of an organizational dimension on the diversity wheel?

The halo effect is also called the horn-and-halo effect because not only can a single positive trait be generalized into an array of positive traits,but the reverse is also true.

A person who is apt to take initiative and persevere to influence the environment is said to have a(n)______ personality.

Define locus of control,self-efficacy,and self-esteem.Explain how a manager might deal with each of these personality traits at work.Describe how you would rate yourself on each of these dimensions,and explain why.

Brad supervises several employees who seem to have low self-efficacy.To improve this,he should do all the following except _____.

Because people are uncomfortable with inconsistency between their attitudes and behaviors,they will seek to reduce _____.

The tendency to remember recent information better than earlier information is called _____.

Your supervisor says the company needs you to stay late to meet an important deadline,but your family expects you to be present for your child's birthday party.This is an example of role overload.

Status is not a common value held in the workplace.

According to Festinger,how people deal with cognitive dissonance depends on three factors.Which are the correct three factors below?

If managers are concerned about hiring and keeping workplace talent,they shouldn't ignore the motivation and productivity of the 3.4% lesbian,gay,bisexual,or transgendered (LGBT)people in the workforce.