Exam 11: Managing Individual Differences and Behavior: Supervising People As People

On Gardenswartz and Rowe's diversity wheel,internal dimensions of diversity such as gender,age,ethnicity,race,sexual orientation,and physical abilities strongly influence our attitudes and expectations and assumptions about other people,which in turn influence our own behavior.

Job satisfaction results in stronger ______ and lower levels of ______.

______ has been associated with success for managers and salespeople.

Which of the following is not a distortion in perception?

Define the four types of distortion in perception.Provide an example of each.

Define stress and describe at least four sources of stress on the job.

If you have a(n)____________,you believe you control your own destiny.

Tracy exhibited organizational citizenship when she asked her colleagues from other departments about their projects and what they were trying to accomplish with genuine interest.

A smoker who claims that the habit is not as dangerous as antismoking messages suggest,saying "My grandmother smokes and she's in her 80s," is attempting to increase cognitive dissonance.

As a manager,when you expect employees to perform badly,they probably will,and when you expect them to perform well,they probably will perform badly too.

People with ______ exhibit less anxiety,greater motivation,and stronger expectations that effort leads to performance.

Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working.Still,she truly believes in what the company is trying to accomplish.Carol has _____.

Job satisfaction reflects the extent to which an employee identifies with an organization and is dedicated to its goals.

Which of the following is not a trait of emotional intelligence?

Extra staff to cover the lunch hour rush for a busy downtown restaurant,Salads and Soup,is an example of a buffer that the manager used to prevent employee burnout,as well as meet customer demand.

Define the recency effect and provide examples.

Define the two attributional tendencies that can distort one's interpretation of observed behavior-fundamental attribution bias and self-serving bias,and provide examples of each.

Personality is defined as the stable psychological traits and behavioral attributes that give a person his or her identity.

As employees' age increases,their job involvement,motivation,organizational commitment,and satisfaction decrease.

A student carrying a full course load plus working full time plus trying to have a social life may experience role overload.