Exam 20: Basic Elements of Control

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Apple iPhones are notorious for cracked screens.When a customer brings one in to an iStore,the employee checks the customer records and may replace the screen for free.Which step in the control process does this represent?

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Bureaucratic control is outdated and not effective any more.

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Imagine you are the lead representative for Ford in contract negotiations with the UAW.How can you use financial controls and budgets to support your position?

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What is the problem with a university reward system that encourages faculty members to publish numerous research articles but fails to consider the quality of the articles?

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Reporters who verify stories with additional sources are using screening control.

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What characteristic of effective control systems is lacking when a control system reports production output as being better than average,satisfactory,marginal,or unsatisfactory?

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Decentralized control relies heavily on self-control by the organization's employees.

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Some investment firms require traders to take two consecutive weeks of vacation,so the traders' books can be reviewed.This is an example of

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The University of Michigan develops a budget that shows its projected income from sources such as the state of Michigan,tuition and fees,alumni contributions,and research grants.This is an example of a(n)____ budget.

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Preventing small mistakes and errors from adding up to large problems is called limiting the ____________________.

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The best way to integrate planning and control is to

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Which of the following is NOT a major form of operations control discussed in the text?

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One barrier to effective communication is the filtering of upward communication.Which characteristic of effective control systems would this affect?

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Identify a goal you have (such as starting a career).Describe five specific actions you can take that will control your behavior and help you work toward achieving that goal.How will you measure your progress?

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If a manager has a directive leadership style and works in an organization in which performance expectations are minimal,which control structure is most appropriate?

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Briefly describe the three types of financial budgets mentioned in the text and include what purpose each type serves.

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Google partnered with Nielsen Co.to poll users about ads on Google+.Nielsen then packaged the information for advertisers.This was a response to advertiser complaints about the effectiveness of ads on the social network.This indicates that Google is placing an emphasis on ____ controls.

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During episodes of the Biggest Loser,contestants compete to lose weight and stay at the ranch,because someone leaves each week.This is an example of a ____ control.

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Which of the following is NOT characteristic of decentralized control?

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A plant manager is told that she has 8,000 labor hours to allocate in a week.This is an example of a(n)____ budget.

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