Question 1

Which of the following is a problem definition tool from the operations consulting tool kit?

Accepted Answer

A) Plant tours/audits 
B) Work sampling 
C) Gap analysis 
D) Balanced scorecard 
E) Responsibility charts 
A) Plant tours/audits 
B) Work sampling 
C) Gap analysis 
D) Balanced scorecard 
E) Responsibility charts

Question 2

Identify the two types of loops in causal loop analysis.

Accepted Answer

1.Reinforc

Question 3

Identify the five forces which help evaluate a firm's competitive position in light of the structure of its industry.

Accepted Answer

1.Buyer power
2.Potential entr

Question 4

Identify the seven principles of reengineering.

Accepted Answer

1.Organize around outcomes,not tasks
2.H

Question 5

Consulting firms are frequently characterized according to whether their primary skill is strategic planning or tactical analysis and implementation.

Accepted Answer

A) True 
 B)False

Question 6

General management consulting often recommends changes in attitudes and culture,which are relatively easy for the client to attain.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is the stage in the operations consulting process that immediately follows sales and proposal development?

Accepted Answer

A) Design,develop and test alternative solutions 
B) Develop systematic performance measures 
C) Present final report 
D) Assure client satisfaction 
E) Problem analysis 
A) Design,develop and test alternative solutions 
B) Develop systematic performance measures 
C) Present final report 
D) Assure client satisfaction 
E) Problem analysis

Question 8

Operations consulting in business process reengineering requires that the consulting team be led by a person with an engineering degree who is certified as a business process engineer.

Accepted Answer

A) True 
 B)False

Question 9

Consulting has become one of the major areas of employment for business graduates.

Accepted Answer

A) True 
 B)False

Question 10

In a rapid plant assessment tour a study team of consultants can determine the "leanness" of a plant in 30 minutes.

Accepted Answer

A) True 
 B)False

Question 11

Most consulting firms are very large organizations and are specialized by function or by industry.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not a data analysis and solution development tool from the operations consulting tool kit?

Accepted Answer

A) Computer simulation 
B) Statistics 
C) Plant tours/audits 
D) Problem analysis (SPC tools) 
E) Bottleneck analysis 
A) Computer simulation 
B) Statistics 
C) Plant tours/audits 
D) Problem analysis (SPC tools) 
E) Bottleneck analysis

Question 13

A key principle of reengineering is to downsize (lay-off)workers and do the same amount of work as before.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is not considered an operations consulting tool kit category?

Accepted Answer

A) Problem definition 
B) Data gathering 
C) Cost impact and payoff analysis 
D) Optimizing operations output 
E) Implementation 
A) Problem definition 
B) Data gathering 
C) Cost impact and payoff analysis 
D) Optimizing operations output 
E) Implementation

Question 15

SWOT stands for Strengths,Weaknesses,Opportunities and Threats.

Accepted Answer

A) True 
 B)False

Question 16

The value chain provides a structure to capture the linkage of organizational activities that create value for the customer and profit for the firm.

Accepted Answer

A) True 
 B)False

Question 17

What is the most common method for improving efficiency in consulting firms?

Accepted Answer

Using uniform approa

Question 18

Which of the following is not a data gathering tool from the operations consulting tool kit?

Accepted Answer

A) Plant tours/Audits 
B) Work sampling 
C) Flowcharts 
D) Factory blueprints 
E) Organization charts 
A) Plant tours/Audits 
B) Work sampling 
C) Flowcharts 
D) Factory blueprints 
E) Organization charts

Question 19

One of the implementation tools from the operations consulting tool kit is the issue tree.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?

Accepted Answer

A) Decision trees 
B) Gap analysis 
C) Work sampling 
D) Statistical tools 
E) Customer surveys 
A) Decision trees 
B) Gap analysis 
C) Work sampling 
D) Statistical tools 
E) Customer surveys

Exam 13: Operations Consulting Reengineering

Which of the following is a problem definition tool from the operations consulting tool kit?

Identify the two types of loops in causal loop analysis.

Identify the five forces which help evaluate a firm's competitive position in light of the structure of its industry.

Identify the seven principles of reengineering.

Consulting firms are frequently characterized according to whether their primary skill is strategic planning or tactical analysis and implementation.

General management consulting often recommends changes in attitudes and culture,which are relatively easy for the client to attain.

Which of the following is the stage in the operations consulting process that immediately follows sales and proposal development?

Operations consulting in business process reengineering requires that the consulting team be led by a person with an engineering degree who is certified as a business process engineer.

Consulting has become one of the major areas of employment for business graduates.

In a rapid plant assessment tour a study team of consultants can determine the "leanness" of a plant in 30 minutes.

Most consulting firms are very large organizations and are specialized by function or by industry.

Which of the following is not a data analysis and solution development tool from the operations consulting tool kit?

A key principle of reengineering is to downsize (lay-off)workers and do the same amount of work as before.

Which of the following is not considered an operations consulting tool kit category?

SWOT stands for Strengths,Weaknesses,Opportunities and Threats.

The value chain provides a structure to capture the linkage of organizational activities that create value for the customer and profit for the firm.

What is the most common method for improving efficiency in consulting firms?

Which of the following is not a data gathering tool from the operations consulting tool kit?

One of the implementation tools from the operations consulting tool kit is the issue tree.

Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?

Introduction to the Field

Operations and Supply Strategy

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Strategic Capacity Management

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Manufacturing Processes

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Linear Programming Using the Excel Solver

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