Exam 13: Operations Consulting Reengineering

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Data envelopment analysis is a linear programming technique used in operations consulting to measure the relative performance of branches of multi-site service organizations such as banks.

(True/False)

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Question 21

List three managerial guidelines for implementation of reengineering.

(Short Answer)

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Question 22

Describe how the success-to-the-successful system archetype works.What should be done about it?

(Essay)

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Question 23

In the five forces model,which of the following is not one of the five forces?

(Multiple Choice)

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Question 24

Which of the following represents the greatest percentage of consulting activity for major consulting firms?

(Multiple Choice)

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Question 25

There are two types of loops in causal loop analysis: reinforcing loops and feedback loops.

(True/False)

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Question 26

Flow charts are used in both manufacturing and service consulting to track which of the following?

(Multiple Choice)

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Question 27

An effective job of operations consulting results in an alignment between strategy and process dimensions in a way that enhances the business performance of the client.

(True/False)

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Question 28

Which of the following is a data analysis and solution development tool from the operations consulting tool kit?

(Multiple Choice)

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Question 29

What are the three systems archetypes discussed in the text?

(Short Answer)

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Question 30

What are buyer power,potential entrants,power of suppliers,potential of substitutes and industry rivalry?

(Short Answer)

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Question 31

Which of the following is the stage in the operations consulting process that immediately follows assure client satisfaction?

(Multiple Choice)

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Question 32

One of the seven principles or rules for reengineering is to organize around outcomes,not tasks.

(True/False)

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Question 33

Fishbone diagrams and cause-and-effect diagrams give different information.

(True/False)

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Question 34

What is the goal of consulting firms?

(Short Answer)

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Question 35

Why do client firms need operations consulting?

(Essay)

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Question 36

Fredrick W.Taylor is credited with being which of the following?

(Multiple Choice)

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Question 37

One form of gap analysis used in operations consulting is benchmarking particular client company processes against firms which are exemplars in the process and measuring the differences.

(True/False)

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Question 38

Flow charts are used in both manufacturing and service consulting to track which of the following?

(Multiple Choice)

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Question 39

Which of the following is the stage in the operations consulting process that immediately follows problem analysis?

(Multiple Choice)

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Question 40

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Exam 13: Operations Consulting Reengineering

Data envelopment analysis is a linear programming technique used in operations consulting to measure the relative performance of branches of multi-site service organizations such as banks.

List three managerial guidelines for implementation of reengineering.

Describe how the success-to-the-successful system archetype works.What should be done about it?

In the five forces model,which of the following is not one of the five forces?

Which of the following represents the greatest percentage of consulting activity for major consulting firms?

There are two types of loops in causal loop analysis: reinforcing loops and feedback loops.

Flow charts are used in both manufacturing and service consulting to track which of the following?

An effective job of operations consulting results in an alignment between strategy and process dimensions in a way that enhances the business performance of the client.

Which of the following is a data analysis and solution development tool from the operations consulting tool kit?

What are the three systems archetypes discussed in the text?

What are buyer power,potential entrants,power of suppliers,potential of substitutes and industry rivalry?

Which of the following is the stage in the operations consulting process that immediately follows assure client satisfaction?

One of the seven principles or rules for reengineering is to organize around outcomes,not tasks.

Fishbone diagrams and cause-and-effect diagrams give different information.

What is the goal of consulting firms?

Why do client firms need operations consulting?

Fredrick W.Taylor is credited with being which of the following?

One form of gap analysis used in operations consulting is benchmarking particular client company processes against firms which are exemplars in the process and measuring the differences.

Flow charts are used in both manufacturing and service consulting to track which of the following?

Which of the following is the stage in the operations consulting process that immediately follows problem analysis?

Introduction to the Field

Operations and Supply Strategy

Project Management

Product and Service Design

Strategic Capacity Management

Process Analysis

Manufacturing Processes

Service Processes

Six Sigma Quality

Supply-Chain Strategy

Logistics and Facility Location

Lean Manufacturing

Enterprise Resource Planning Systems

Demand Management and Forecasting

Aggregate Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Linear Programming Using the Excel Solver

Learning Curves

Job Design Work Measurement

Waiting Line Analysis

Process Capability and Spc

Simulation

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