Question 1

Identify and describe both positive and negative aspects of conflict.

Accepted Answer

Sometimes conflict is a positive force that can bring about necessary changes.Thus,when conflict serves as a signal that a problem exists,it can stimulate a creative response.It brings about necessary changes.Ongoing conflict also has negative consequences.People who are engaged in disputes are under stress,which takes a physical toll.In addition,people who are busy arguing and trying to persuade others to take their sides are not involved in more productive activities.Finally,depending on the source of the conflict,the people involved may be angry at management or the organization,so they may vent their anger in ways that are destructive to the organization,such as taking extra time off or sabotaging equipment.

Question 2

_____ refers to settling on a solution that gives each person part of what he/she wanted.

Accepted Answer

A)  Strategic avoidance 
B)  Consolidation 
C)  Compromise 
D)  Resolution 
A)  Strategic avoidance 
B)  Consolidation 
C)  Compromise 
D)  Resolution C

Question 3

Describe how supervisors can implement change.

Accepted Answer

The key to implementing change is to build on successes.A supervisor should determine those aspects of the change over which he/she has control,then seek to carry them out successfully.A supervisor should point out each success the group achieves along the way.As employees see the change achieving desirable results,they are more likely to go along with it and even embrace it.Values,by their nature,are more resistant to change.To induce changes in behavior,the change effort should include tangible or intangible rewards for the desired behavior.As employees experience positive outcomes,their attitudes become more positive,and their values may shift as well.A supervisor who has control over scheduling a change should establish reasonable deadlines.As employees meet each deadline,the supervisor can point out their on-time achievements.A supervisor also might have control over which people are directly involved in the change or the order in which people get involved.Similarly,if a group of employees works well together and enjoys one another's company,a sensible approach is to keep these employees together.

Question 4

Referent power comes from the emotions a person inspires.

Accepted Answer

A) True 
 B)False

Question 5

Mark,a supervisor in a company,is friendly with his co-workers and gets a lot done through them.Which of the following is he using to build a power base?

Accepted Answer

A)  Hanging around with greedy, pushy, or unethical co-workers 
B)  Developing alliances with others in the organization 
C)  Seeking control over resources 
D)  Establishing a close relationship with the manager 
A)  Hanging around with greedy, pushy, or unethical co-workers 
B)  Developing alliances with others in the organization 
C)  Seeking control over resources 
D)  Establishing a close relationship with the manager

Question 6

Conflict between individuals is called:

Accepted Answer

A)  structural conflict. 
B)  interpersonal conflict. 
C)  organizational conflict. 
D)  intrapersonal conflict. 
A)  structural conflict. 
B)  interpersonal conflict. 
C)  organizational conflict. 
D)  intrapersonal conflict.

Question 7

Power that arises from possessing valuable data is called:

Accepted Answer

A)  information power. 
B)  expert power. 
C)  legitimate power. 
D)  coercive power. 
A)  information power. 
B)  expert power. 
C)  legitimate power. 
D)  coercive power.

Question 8

Sometimes conflict can be a positive force.

Accepted Answer

A) True 
 B)False

Question 9

A person with legitimate power is often called "charismatic".

Accepted Answer

A) True 
 B)False

Question 10

Supervisor James wanted his part-time crew in the night shift to work harder,so he transferred his most hardworking night-shift worker,Mary,to the day shift,which she had been wanting for a long time.James has used which type of power to reinforce hard work?

Accepted Answer

A)  Connection power 
B)  Supervisory power 
C)  Reward power 
D)  Referent power 
A)  Connection power 
B)  Supervisory power 
C)  Reward power 
D)  Referent power

Question 11

To do favors so that others will be in one's debt is an important way supervisors can build their power bases.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a commonly used political strategy in an organization?

Accepted Answer

A)  Delegating personal tasks to workers 
B)  Evaluating a worker on racial basis 
C)  Building relationships at all levels 
D)  Salvaging others' reputation 
A)  Delegating personal tasks to workers 
B)  Evaluating a worker on racial basis 
C)  Building relationships at all levels 
D)  Salvaging others' reputation

Question 13

Since change is a fact of organizational life,supervisors:

Accepted Answer

A)  must decide whether organizations should change. 
B)  should not be change agents since only top management makes changes. 
C)  must decide how to make the changes work. 
D)  must tactfully refer the problem to higher-level managers. 
A)  must decide whether organizations should change. 
B)  should not be change agents since only top management makes changes. 
C)  must decide how to make the changes work. 
D)  must tactfully refer the problem to higher-level managers.

Question 14

Compromise does not really solve the underlying problem.

Accepted Answer

A) True 
 B)False

Question 15

A sales department holding a contest for the highest sales volume and the most impressive example of delighting a customer is a type of structural conflict.

Accepted Answer

A) True 
 B)False

Question 16

Economic trends and the size and composition of the workforce are examples of the management sources of change.

Accepted Answer

A) True 
 B)False

Question 17

One way to avoid contributing to interpersonal conflicts is to ensure that the work environment fosters differences of opinion.

Accepted Answer

A) True 
 B)False

Question 18

When choices are not obvious,they result in conflict.

Accepted Answer

A) True 
 B)False

Question 19

Conflicts that arise from the way a company is organized are known as:

Accepted Answer

A)  interpersonal conflicts. 
B)  structural conflicts. 
C)  grievance conflicts. 
D)  compromise conflicts. 
A)  interpersonal conflicts. 
B)  structural conflicts. 
C)  grievance conflicts. 
D)  compromise conflicts.

Question 20

In cultures where people place a higher value on harmony than on "telling it like it is",which of the following strategies are they most likely to implement for managing conflict?

Accepted Answer

A)  Forcing 
B)  Avoidance 
C)  Confrontation 
D)  Resolution 
A)  Forcing 
B)  Avoidance 
C)  Confrontation 
D)  Resolution

Identify and describe both positive and negative aspects of conflict.

_____ refers to settling on a solution that gives each person part of what he/she wanted.

Describe how supervisors can implement change.

Referent power comes from the emotions a person inspires.

Mark,a supervisor in a company,is friendly with his co-workers and gets a lot done through them.Which of the following is he using to build a power base?

Conflict between individuals is called:

Power that arises from possessing valuable data is called:

Sometimes conflict can be a positive force.

A person with legitimate power is often called "charismatic".

Supervisor James wanted his part-time crew in the night shift to work harder,so he transferred his most hardworking night-shift worker,Mary,to the day shift,which she had been wanting for a long time.James has used which type of power to reinforce hard work?

To do favors so that others will be in one's debt is an important way supervisors can build their power bases.

Which of the following is a commonly used political strategy in an organization?

Since change is a fact of organizational life,supervisors:

Compromise does not really solve the underlying problem.

A sales department holding a contest for the highest sales volume and the most impressive example of delighting a customer is a type of structural conflict.

Economic trends and the size and composition of the workforce are examples of the management sources of change.

One way to avoid contributing to interpersonal conflicts is to ensure that the work environment fosters differences of opinion.

When choices are not obvious,they result in conflict.

Conflicts that arise from the way a company is organized are known as:

In cultures where people place a higher value on harmony than on "telling it like it is",which of the following strategies are they most likely to implement for managing conflict?

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 14: Managing Conflict and Change

Identify and describe both positive and negative aspects of conflict.

_____ refers to settling on a solution that gives each person part of what he/she wanted.

Describe how supervisors can implement change.

Referent power comes from the emotions a person inspires.

Mark,a supervisor in a company,is friendly with his co-workers and gets a lot done through them.Which of the following is he using to build a power base?

Conflict between individuals is called:

Power that arises from possessing valuable data is called:

Sometimes conflict can be a positive force.

A person with legitimate power is often called "charismatic".

Supervisor James wanted his part-time crew in the night shift to work harder,so he transferred his most hardworking night-shift worker,Mary,to the day shift,which she had been wanting for a long time.James has used which type of power to reinforce hard work?

To do favors so that others will be in one's debt is an important way supervisors can build their power bases.

Which of the following is a commonly used political strategy in an organization?

Since change is a fact of organizational life,supervisors:

Compromise does not really solve the underlying problem.

A sales department holding a contest for the highest sales volume and the most impressive example of delighting a customer is a type of structural conflict.

Economic trends and the size and composition of the workforce are examples of the management sources of change.

One way to avoid contributing to interpersonal conflicts is to ensure that the work environment fosters differences of opinion.

When choices are not obvious,they result in conflict.

Conflicts that arise from the way a company is organized are known as:

In cultures where people place a higher value on harmony than on "telling it like it is",which of the following strategies are they most likely to implement for managing conflict?

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters