Question 1

In the process of administering discipline,the first step should ideally be to:

Accepted Answer

A)  fire the employee. 
B)  suspend the employee. 
C)  demote the employee. 
D)  warn the employee. 
A)  fire the employee. 
B)  suspend the employee. 
C)  demote the employee. 
D)  warn the employee. D

Question 2

During counseling sessions,when the employee breaks out into emotional outbursts,the supervisor should ideally encourage the employee to continue.

Accepted Answer

A) True 
 B)False  False

Question 3

The difference between directive and nondirective counseling is that:

Accepted Answer

A)  the latter lets the employee analyze the cause behind his indulgence in problem behavior. 
B)  the latter gives the supervisor the absolute right to decide the most likely reason affecting the productivity of the employee. 
C)  the latter is employed by supervisors only when dealing with employees affected by alcohol and drug abuse. 
D)  the latter is a form of positive discipline designed to prevent problem behavior from beginning. 
A)  the latter lets the employee analyze the cause behind his indulgence in problem behavior. 
B)  the latter gives the supervisor the absolute right to decide the most likely reason affecting the productivity of the employee. 
C)  the latter is employed by supervisors only when dealing with employees affected by alcohol and drug abuse. 
D)  the latter is a form of positive discipline designed to prevent problem behavior from beginning. A

Question 4

Which of the following is true of self-discipline?

Accepted Answer

A)  Self-discipline often leads to the termination of employees. 
B)  Self-discipline often leads to a lack of uniformity in the behavior of the employees. 
C)  Employees voluntarily follow the rules and try to meet performance standards. 
D)  Employees are forced to follow the rules by taking disciplinary measures. 
A)  Self-discipline often leads to the termination of employees. 
B)  Self-discipline often leads to a lack of uniformity in the behavior of the employees. 
C)  Employees voluntarily follow the rules and try to meet performance standards. 
D)  Employees are forced to follow the rules by taking disciplinary measures.

Question 5

Which of the following is an advantage most closely associated with counseling?

Accepted Answer

A)  It gives employees a sense that the supervisor and organization are interested in their welfare. 
B)  It gives employees a sense that the supervisors and organization are willing to confide in them. 
C)  It makes an employee believe that the supervisor considers him/her to be more efficient than the other group members. 
D)  It makes it clear to the employee that he/she needs to perform well so as to avoid termination. 
A)  It gives employees a sense that the supervisor and organization are interested in their welfare. 
B)  It gives employees a sense that the supervisors and organization are willing to confide in them. 
C)  It makes an employee believe that the supervisor considers him/her to be more efficient than the other group members. 
D)  It makes it clear to the employee that he/she needs to perform well so as to avoid termination.

Question 6

Supervisors should resort to setting high targets for employees even at the cost of making them feel frustrated,as this would prevent them from engaging in problem behavior.

Accepted Answer

A) True 
 B)False

Question 7

Elaborate on employee assistance programs (EAPs).

Accepted Answer

An EAP is a company-based program for pr

Question 8

How would a supervisor go about detecting and confronting troubled employees?

Accepted Answer

The first step in the process of detecti

Question 9

Which of the following ideally comes under the scope of the employer when dealing with troubled employees?

Accepted Answer

A)  Diagnosing a psychological problem 
B)  Protecting the employee's privacy 
C)  Covering up for the employee 
D)  Giving advice on medical issues 
A)  Diagnosing a psychological problem 
B)  Protecting the employee's privacy 
C)  Covering up for the employee 
D)  Giving advice on medical issues

Question 10

When a supervisor has gathered enough supporting evidence to support his suspicion of a problem,he/she should confront the troubled employee.

Accepted Answer

A) True 
 B)False

Question 11

In a counseling interview,irrespective of who called for the session,ideally the supervisor should begin by describing the problem.

Accepted Answer

A) True 
 B)False

Question 12

In the context of counseling,talking about personalities instead of behaviors helps the employee understand what is expected of him/her.

Accepted Answer

A) True 
 B)False

Question 13

An employee who is involved in domestic violence is more likely to be sober at the workplace and refrain from exploding in violence at the workplace.

Accepted Answer

A) True 
 B)False

Question 14

A supervisor should ideally delay responding to problem behavior as it often tends to aggravate when it receives positive reinforcement from the supervisor.

Accepted Answer

A) True 
 B)False

Question 15

Demotion is the act of relieving an employee of his/her job.

Accepted Answer

A) True 
 B)False

Question 16

Ted,a supervisor for Jack's Pool Supplies,was accused of stealing pool supplies and selling them to friends and relatives at reduced prices.Given Ted's earlier track record,he was not fired immediately.The authorities decided to give him an administrative leave,without pay,until the investigation was complete.In view of the given information,it would be most appropriate to say that Ted was:

Accepted Answer

A)  demoted. 
B)  discharged. 
C)  suspended. 
D)  dismissed. 
A)  demoted. 
B)  discharged. 
C)  suspended. 
D)  dismissed.

Question 17

When supervisors suspect a problem that requires disciplining,they should collect the facts before taking further action.

Accepted Answer

A) True 
 B)False

Question 18

If an employee complains of feeling threatened by another employee or an outsider,the supervisor should take these concerns seriously.

Accepted Answer

A) True 
 B)False

Question 19

Discipline is best defined as:

Accepted Answer

A)  an action taken by the supervisor to prevent employees from breaking rules. 
B)  an approach to counseling which involves the supervisor primarily playing the role of a listener. 
C)  the process of learning about an individual's personal problem and helping him/her resolve the issue. 
D)  a deliberate refusal on the part of an employee to carry out the supervisor's directions. 
A)  an action taken by the supervisor to prevent employees from breaking rules. 
B)  an approach to counseling which involves the supervisor primarily playing the role of a listener. 
C)  the process of learning about an individual's personal problem and helping him/her resolve the issue. 
D)  a deliberate refusal on the part of an employee to carry out the supervisor's directions.

Question 20

What are the two main categories of problem employees? Give examples of each category.

Accepted Answer

In general,problem employees fall into t

In the process of administering discipline,the first step should ideally be to:

During counseling sessions,when the employee breaks out into emotional outbursts,the supervisor should ideally encourage the employee to continue.

The difference between directive and nondirective counseling is that:

Which of the following is true of self-discipline?

Which of the following is an advantage most closely associated with counseling?

Supervisors should resort to setting high targets for employees even at the cost of making them feel frustrated,as this would prevent them from engaging in problem behavior.

Elaborate on employee assistance programs (EAPs).

How would a supervisor go about detecting and confronting troubled employees?

Which of the following ideally comes under the scope of the employer when dealing with troubled employees?

When a supervisor has gathered enough supporting evidence to support his suspicion of a problem,he/she should confront the troubled employee.

In a counseling interview,irrespective of who called for the session,ideally the supervisor should begin by describing the problem.

In the context of counseling,talking about personalities instead of behaviors helps the employee understand what is expected of him/her.

An employee who is involved in domestic violence is more likely to be sober at the workplace and refrain from exploding in violence at the workplace.

A supervisor should ideally delay responding to problem behavior as it often tends to aggravate when it receives positive reinforcement from the supervisor.

Demotion is the act of relieving an employee of his/her job.

When supervisors suspect a problem that requires disciplining,they should collect the facts before taking further action.

If an employee complains of feeling threatened by another employee or an outsider,the supervisor should take these concerns seriously.

Discipline is best defined as:

What are the two main categories of problem employees? Give examples of each category.

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Communication: Theory and Modern Media

Motivating Employees

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 12: Problem Employees: Counseling and Discipline

In the process of administering discipline,the first step should ideally be to:

During counseling sessions,when the employee breaks out into emotional outbursts,the supervisor should ideally encourage the employee to continue.

The difference between directive and nondirective counseling is that:

Which of the following is true of self-discipline?

Which of the following is an advantage most closely associated with counseling?

Supervisors should resort to setting high targets for employees even at the cost of making them feel frustrated,as this would prevent them from engaging in problem behavior.

Elaborate on employee assistance programs (EAPs).

How would a supervisor go about detecting and confronting troubled employees?

Which of the following ideally comes under the scope of the employer when dealing with troubled employees?

When a supervisor has gathered enough supporting evidence to support his suspicion of a problem,he/she should confront the troubled employee.

In a counseling interview,irrespective of who called for the session,ideally the supervisor should begin by describing the problem.

In the context of counseling,talking about personalities instead of behaviors helps the employee understand what is expected of him/her.

An employee who is involved in domestic violence is more likely to be sober at the workplace and refrain from exploding in violence at the workplace.

A supervisor should ideally delay responding to problem behavior as it often tends to aggravate when it receives positive reinforcement from the supervisor.

Demotion is the act of relieving an employee of his/her job.

When supervisors suspect a problem that requires disciplining,they should collect the facts before taking further action.

If an employee complains of feeling threatened by another employee or an outsider,the supervisor should take these concerns seriously.

Discipline is best defined as:

What are the two main categories of problem employees? Give examples of each category.

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Communication: Theory and Modern Media

Motivating Employees

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters