Question 1

What are prejudices? Explain with an example how they act as barriers to effective communication.

Accepted Answer

Negative conclusions about a category of people based on stereotypes are called prejudices.
Prejudices greatly affect communications.In U.S.culture,it is common to attribute certain characteristics to women,African Americans,Asian Americans,blue-collar workers,and many other groups.Of course,these characteristics often do not apply to a particular person.Imagine that a male manager assumes women are irrational and highly emotional and that a female supervisor who reports to him discusses her desire for a raise.Even if she outlines a series of logical points supporting her request,he may perceive her request as irrational and may respond by telling her to "take it easy,things will work out OK".If such poor communication continues,the supervisor might eventually quit in frustration.

Question 2

A supervisor is receiving a(n)_____ communication when an employee reports a problem.

Accepted Answer

A)  diagonal 
B)  upward 
C)  lateral 
D)  downward 
A)  diagonal 
B)  upward 
C)  lateral 
D)  downward B

Question 3

In times of crisis when employees are not satisfied with the amount of information they receive from management,they are most vulnerable to getting incorrect information from:

Accepted Answer

A)  haptic communication. 
B)  formal communication. 
C)  the grapevine. 
D)  the employee handbook. 
A)  haptic communication. 
B)  formal communication. 
C)  the grapevine. 
D)  the employee handbook. C

Question 4

Which of the following is a defining characteristic of formal communication?

Accepted Answer

A)  It is directed toward accomplishing the goals of the organization. 
B)  It is directed toward meeting people's individual needs. 
C)  It rarely follows the lines of the organization chart. 
D)  It is typically used by top management but not employees. 
A)  It is directed toward accomplishing the goals of the organization. 
B)  It is directed toward meeting people's individual needs. 
C)  It rarely follows the lines of the organization chart. 
D)  It is typically used by top management but not employees.

Question 5

Communication that is primarily directed toward meeting people's individual needs is called:

Accepted Answer

A)  formal communication. 
B)  informal communication. 
C)  diagonal communication. 
D)  upward communication. 
A)  formal communication. 
B)  informal communication. 
C)  diagonal communication. 
D)  upward communication.

Question 6

Suppose your teacher is standing in front of the class with his/her arms folded across the chest.List the different types of nonverbal messages that you can interpret from this situation.

Accepted Answer

Students' answers will vary.So

Question 7

Memos are a formal way to send a written message.

Accepted Answer

A) True 
 B)False

Question 8

Disciplinary action calls for a written record as well as a face-to-face meeting.

Accepted Answer

A) True 
 B)False

Question 9

A supervisor cannot use feedback when he/she is receiving a message.

Accepted Answer

A) True 
 B)False

Question 10

In the context of communication,what is noise? Give at least three examples.

Accepted Answer

Anything that can distort a message by i

Question 11

The difference between a fact and an inference is that a(n):

Accepted Answer

A)  fact is a conclusion drawn from statements using the words "never" and "always". 
B)  inference is a conclusion drawn from the facts available. 
C)  fact is a conclusion drawn typically from an informal mode of communication. 
D)  inference is a conclusion drawn from the noise around. 
A)  fact is a conclusion drawn from statements using the words "never" and "always". 
B)  inference is a conclusion drawn from the facts available. 
C)  fact is a conclusion drawn typically from an informal mode of communication. 
D)  inference is a conclusion drawn from the noise around.

Question 12

Supervisors should use the figurative meanings of words when speaking to people from other cultures.

Accepted Answer

A) True 
 B)False

Question 13

Verbal messages can be either oral or written.Give three examples of each.

Accepted Answer

Oral verbal messages include face-to-fac

Question 14

Discuss at least one way through which supervisors can ensure that messages in the grapevine are positive and in line with the organization's objectives.

Accepted Answer

To ensure that messages in the grapevine

Question 15

People of all cultures have the same nonverbal vocabulary.

Accepted Answer

A) True 
 B)False

Question 16

What should a supervisor do when a message has not been received fully and correctly by the receiver?

Accepted Answer

When feedback indicates that a message h

Question 17

A supervisor can best combat biases in attention by:

Accepted Answer

A)  using statements that phrase inferences as facts. 
B)  using technical jargon to grab the attention of the listener. 
C)  phrasing messages carefully to appeal to the receiver. 
D)  switching to nonverbal forms of communication. 
A)  using statements that phrase inferences as facts. 
B)  using technical jargon to grab the attention of the listener. 
C)  phrasing messages carefully to appeal to the receiver. 
D)  switching to nonverbal forms of communication.

Question 18

Which of the following statements about nonverbal messages is true?

Accepted Answer

A)  Nonverbal forms of communication work best when a supervisor wants to remove biases in attention. 
B)  Our facial expression, posture, and even silence provide nonverbal cues. 
C)  The meanings of nonverbal messages are universal and do not change from culture to culture. 
D)  Nonverbal messages generally have lesser influence on the receiver than verbal messages. 
A)  Nonverbal forms of communication work best when a supervisor wants to remove biases in attention. 
B)  Our facial expression, posture, and even silence provide nonverbal cues. 
C)  The meanings of nonverbal messages are universal and do not change from culture to culture. 
D)  Nonverbal messages generally have lesser influence on the receiver than verbal messages.

Question 19

Inferences based on facts are usually true.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is an advantage of memos?

Accepted Answer

A)  They take a relatively short time to be prepared and delivered. 
B)  They are the preferred mode of communication for writing to people outside the organization. 
C)  They provide a written document for the receiver to review. 
D)  They allow the supervisors to send out nonverbal messages more effectively. 
A)  They take a relatively short time to be prepared and delivered. 
B)  They are the preferred mode of communication for writing to people outside the organization. 
C)  They provide a written document for the receiver to review. 
D)  They allow the supervisors to send out nonverbal messages more effectively.

What are prejudices? Explain with an example how they act as barriers to effective communication.

A supervisor is receiving a(n)_____ communication when an employee reports a problem.

In times of crisis when employees are not satisfied with the amount of information they receive from management,they are most vulnerable to getting incorrect information from:

Which of the following is a defining characteristic of formal communication?

Communication that is primarily directed toward meeting people's individual needs is called:

Suppose your teacher is standing in front of the class with his/her arms folded across the chest.List the different types of nonverbal messages that you can interpret from this situation.

Memos are a formal way to send a written message.

Disciplinary action calls for a written record as well as a face-to-face meeting.

A supervisor cannot use feedback when he/she is receiving a message.

In the context of communication,what is noise? Give at least three examples.

The difference between a fact and an inference is that a(n):

Supervisors should use the figurative meanings of words when speaking to people from other cultures.

Verbal messages can be either oral or written.Give three examples of each.

Discuss at least one way through which supervisors can ensure that messages in the grapevine are positive and in line with the organization's objectives.

People of all cultures have the same nonverbal vocabulary.

What should a supervisor do when a message has not been received fully and correctly by the receiver?

A supervisor can best combat biases in attention by:

Which of the following statements about nonverbal messages is true?

Inferences based on facts are usually true.

Which of the following is an advantage of memos?

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 10: Communication: Theory and Modern Media

What are prejudices? Explain with an example how they act as barriers to effective communication.

A supervisor is receiving a(n)_____ communication when an employee reports a problem.

In times of crisis when employees are not satisfied with the amount of information they receive from management,they are most vulnerable to getting incorrect information from:

Which of the following is a defining characteristic of formal communication?

Communication that is primarily directed toward meeting people's individual needs is called:

Suppose your teacher is standing in front of the class with his/her arms folded across the chest.List the different types of nonverbal messages that you can interpret from this situation.

Memos are a formal way to send a written message.

Disciplinary action calls for a written record as well as a face-to-face meeting.

A supervisor cannot use feedback when he/she is receiving a message.

In the context of communication,what is noise? Give at least three examples.

The difference between a fact and an inference is that a(n):

Supervisors should use the figurative meanings of words when speaking to people from other cultures.

Verbal messages can be either oral or written.Give three examples of each.

Discuss at least one way through which supervisors can ensure that messages in the grapevine are positive and in line with the organization's objectives.

People of all cultures have the same nonverbal vocabulary.

What should a supervisor do when a message has not been received fully and correctly by the receiver?

A supervisor can best combat biases in attention by:

Which of the following statements about nonverbal messages is true?

Inferences based on facts are usually true.

Which of the following is an advantage of memos?

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters