Question 1

The most effective way supervisors can overcome the productivity constraint of management limitations is by:

Accepted Answer

A)  collaborating with the labor union to build a sustainable organization. 
B)  demonstrating by their actions and words that they are interested in the department's productivity. 
C)  facilitating the formation of informal groups among the members of the production team. 
D)  encouraging the employees to overcome their resistance to change and adapt to new technologies. 
A)  collaborating with the labor union to build a sustainable organization. 
B)  demonstrating by their actions and words that they are interested in the department's productivity. 
C)  facilitating the formation of informal groups among the members of the production team. 
D)  encouraging the employees to overcome their resistance to change and adapt to new technologies. B

Question 2

Discuss the zero-defects approach and total quality management (TQM).

Accepted Answer

The zero-defects approach is a quality control technique based on the view that everyone in the organization should work toward the goal of delivering such high quality that all aspects of the organization's goods and services are free of problems.Total quality management (TQM)is an organization-wide focus on satisfying customers by continuously improving every business process for delivering goods or services.

Question 3

When work levels are low,the result is downtime.

Accepted Answer

A) True 
 B)False  True

Question 4

When a supervisor gives information about productivity improvement,employees should:

Accepted Answer

A)  have an opportunity to ask questions. 
B)  be discouraged from expressing their views. 
C)  interrupt at every step to show their involvement in the process. 
D)  simply follow the instructions without questioning the supervisor as this would lead to loss of time. 
A)  have an opportunity to ask questions. 
B)  be discouraged from expressing their views. 
C)  interrupt at every step to show their involvement in the process. 
D)  simply follow the instructions without questioning the supervisor as this would lead to loss of time.

Question 5

The basic idea of TQM is to use statistics to monitor production quality during the production process.

Accepted Answer

A) True 
 B)False

Question 6

A supervisor who wants to boost productivity by increasing output must ideally:

Accepted Answer

A)  ensure that the new output goals are set very high even at the cost of being unachievable. 
B)  emphasize the positive aspects of the change. 
C)  exclude employees from the decision-making process. 
D)  dictate the decisions to his team. 
A)  ensure that the new output goals are set very high even at the cost of being unachievable. 
B)  emphasize the positive aspects of the change. 
C)  exclude employees from the decision-making process. 
D)  dictate the decisions to his team.

Question 7

When the productivity of organizations in a country improves,the people of the country are forced to buy goods and services at higher prices.

Accepted Answer

A) True 
 B)False

Question 8

Absenteeism is often the first step leading to low turnover.

Accepted Answer

A) True 
 B)False

Question 9

Union contracts do not typically specify what tasks particular employees may do,what hours they may work,and how organizations may use employees.

Accepted Answer

A) True 
 B)False

Question 10

In deciding which strategies to use,supervisors should consider which will appeal to higher-level management.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is an annual award administered by the U.S.Department of Commerce and given to the company that shows the highest quality performance in seven categories-leadership; strategic planning; customer and market focus; measurement,analysis,and knowledge management; human resource focus; process management; and results?

Accepted Answer

A)  Firestone Inner Circle of Quality Award 
B)  Malcolm Baldrige National Quality Award 
C)  ISO 9000 certification 
D)  Golden Peacock Award 
A)  Firestone Inner Circle of Quality Award 
B)  Malcolm Baldrige National Quality Award 
C)  ISO 9000 certification 
D)  Golden Peacock Award

Question 12

Attracting new customers costs less than keeping existing customers satisfied.

Accepted Answer

A) True 
 B)False

Question 13

You are the supervisor of two employees who process loan applications.Employee A can process 36 applications in a six-hour day,whereas Employee B can process 40 applications in an eight-hour day.Calculate their productivity in terms of applications processed per hour.Which employee is more productive and why?

Accepted Answer

Employee A = 6 apps/hour (36/6); Employe

Question 14

List five measures aimed at cost-control that a supervisor can employ.

Accepted Answer

Students answers may vary.
A few measure

Question 15

What is productivity? Mention three activities that are directed toward improving quality and productivity.

Accepted Answer

Productivity is the amount of results (o

Question 16

All kinds of tactics used for postponing or avoiding work that results in wasted time are referred to as:

Accepted Answer

A)  detour behavior. 
B)  nepotism. 
C)  narcissism. 
D)  free riding. 
A)  detour behavior. 
B)  nepotism. 
C)  narcissism. 
D)  free riding.

Question 17

The basic way to measure productivity is to divide inputs by outputs.

Accepted Answer

A) True 
 B)False

Question 18

Employee involvement teams are most successful when:

Accepted Answer

A)  a strict hierarchical structure is maintained. 
B)  supervisors make it mandatory for all employees to join the group. 
C)  all the group members are eager to participate. 
D)  the supervisor follows the essay appraisal method. 
A)  a strict hierarchical structure is maintained. 
B)  supervisors make it mandatory for all employees to join the group. 
C)  all the group members are eager to participate. 
D)  the supervisor follows the essay appraisal method.

Question 19

Define "value" and describe how a full-service commercial bank could improve customer value.

Accepted Answer

Value refers to the worth a customer pla

Question 20

Six Sigma is best defined as a:

Accepted Answer

A)  process-oriented quality control method designed to improve the operations output to 99.9997 percent perfect. 
B)  process-oriented quality control method aimed at producing goods with zero percent defect. 
C)  product-oriented quality control method designed to reduce errors to 99.9997 percent perfect. 
D)  product-oriented quality control method aimed at producing goods with zero percent defect. 
A)  process-oriented quality control method designed to improve the operations output to 99.9997 percent perfect. 
B)  process-oriented quality control method aimed at producing goods with zero percent defect. 
C)  product-oriented quality control method designed to reduce errors to 99.9997 percent perfect. 
D)  product-oriented quality control method aimed at producing goods with zero percent defect.

The most effective way supervisors can overcome the productivity constraint of management limitations is by:

Discuss the zero-defects approach and total quality management (TQM).

When work levels are low,the result is downtime.

When a supervisor gives information about productivity improvement,employees should:

The basic idea of TQM is to use statistics to monitor production quality during the production process.

A supervisor who wants to boost productivity by increasing output must ideally:

When the productivity of organizations in a country improves,the people of the country are forced to buy goods and services at higher prices.

Absenteeism is often the first step leading to low turnover.

Union contracts do not typically specify what tasks particular employees may do,what hours they may work,and how organizations may use employees.

In deciding which strategies to use,supervisors should consider which will appeal to higher-level management.

Attracting new customers costs less than keeping existing customers satisfied.

List five measures aimed at cost-control that a supervisor can employ.

What is productivity? Mention three activities that are directed toward improving quality and productivity.

All kinds of tactics used for postponing or avoiding work that results in wasted time are referred to as:

The basic way to measure productivity is to divide inputs by outputs.

Employee involvement teams are most successful when:

Define "value" and describe how a full-service commercial bank could improve customer value.

Six Sigma is best defined as a:

Supervision: Tradition and Contemporary Trends

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 2: Ensuring High Quality and Productivity

The most effective way supervisors can overcome the productivity constraint of management limitations is by:

Discuss the zero-defects approach and total quality management (TQM).

When work levels are low,the result is downtime.

When a supervisor gives information about productivity improvement,employees should:

The basic idea of TQM is to use statistics to monitor production quality during the production process.

A supervisor who wants to boost productivity by increasing output must ideally:

When the productivity of organizations in a country improves,the people of the country are forced to buy goods and services at higher prices.

Absenteeism is often the first step leading to low turnover.

Union contracts do not typically specify what tasks particular employees may do,what hours they may work,and how organizations may use employees.

In deciding which strategies to use,supervisors should consider which will appeal to higher-level management.

Attracting new customers costs less than keeping existing customers satisfied.

List five measures aimed at cost-control that a supervisor can employ.

What is productivity? Mention three activities that are directed toward improving quality and productivity.

All kinds of tactics used for postponing or avoiding work that results in wasted time are referred to as:

The basic way to measure productivity is to divide inputs by outputs.

Employee involvement teams are most successful when:

Define "value" and describe how a full-service commercial bank could improve customer value.

Six Sigma is best defined as a:

Supervision: Tradition and Contemporary Trends

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters