Question 1

Communication that is primarily directed toward meeting people's individual needs is called:

Accepted Answer

A)  formal communication. 
B)  informal communication. 
C)  diagonal communication. 
D)  upward communication. 
A)  formal communication. 
B)  informal communication. 
C)  diagonal communication. 
D)  upward communication.

Question 2

Which of the following is true of bulletin board notices used in organizations?

Accepted Answer

A)  They are never used to supplement personal types of communication. 
B)  They are highly ineffective. 
C)  They can only be used for upward communication. 
D)  They are impersonal ways to send messages. 
A)  They are never used to supplement personal types of communication. 
B)  They are highly ineffective. 
C)  They can only be used for upward communication. 
D)  They are impersonal ways to send messages.

Question 3

Lateral communication occurs when a message is sent to a person:

Accepted Answer

A)  at a higher level in the organization. 
B)  at the same level in the organization. 
C)  outside the organization. 
D)  at a lower level in the organization. 
A)  at a higher level in the organization. 
B)  at the same level in the organization. 
C)  outside the organization. 
D)  at a lower level in the organization.

Question 4

When Arianna,the supervisor of the production department of a fertilizer company,asks her counterpart,Brian,the supervisor of the raw materials department,for a meeting,she is using:

Accepted Answer

A)  grapevine communication. 
B)  lateral communication. 
C)  upward communication. 
D)  downward communication. 
A)  grapevine communication. 
B)  lateral communication. 
C)  upward communication. 
D)  downward communication.

Question 5

Which of the following is true of cultural stereotypes?

Accepted Answer

A)  It is only harmful when negative stereotypes are used by supervisors. 
B)  Both positive and negative stereotypes result in negative emotions. 
C)  It is acceptable to use positive stereotypes to give feedback. 
D)  Even negative stereotypes can be used by supervisors to motivate their employees. 
A)  It is only harmful when negative stereotypes are used by supervisors. 
B)  Both positive and negative stereotypes result in negative emotions. 
C)  It is acceptable to use positive stereotypes to give feedback. 
D)  Even negative stereotypes can be used by supervisors to motivate their employees.

Question 6

In the context of communication,what is noise? Give at least three examples.

Accepted Answer

Anything that can distort a message by i

Question 7

Which of the following is an effective way to seek feedback from a listener?

Accepted Answer

A)  Asking questions such as "Do you understand?" 
B)  Asking simple yes-or-no questions 
C)  Asking questions that require some level of understanding to answer appropriately 
D)  Asking questions such as "Do you work tomorrow?" 
A)  Asking questions such as "Do you understand?" 
B)  Asking simple yes-or-no questions 
C)  Asking questions that require some level of understanding to answer appropriately 
D)  Asking questions such as "Do you work tomorrow?"

Question 8

When faced with cross-cultural communication,supervisors should avoid:

Accepted Answer

A)  using simple words to refrain from offending the receiver. 
B)  supplementing words with gestures. 
C)  using the jargon of his or her industry. 
D)  talking slowly and maintain a loud tone of voice. 
A)  using simple words to refrain from offending the receiver. 
B)  supplementing words with gestures. 
C)  using the jargon of his or her industry. 
D)  talking slowly and maintain a loud tone of voice.

Question 9

Which of the following is most likely to help one in communicating effectively?

Accepted Answer

A)  Ignoring the receiver's viewpoint 
B)  Learning from feedback 
C)  Hearing rather than listening 
D)  Being emotional 
A)  Ignoring the receiver's viewpoint 
B)  Learning from feedback 
C)  Hearing rather than listening 
D)  Being emotional

Question 10

Pentland and Waber's research suggest that effective communication:

Accepted Answer

A)  can never occur in the presence of noise. 
B)  only occurs at a lateral level. 
C)  is about more than talking or writing. 
D)  only occurs when brainstorming. 
A)  can never occur in the presence of noise. 
B)  only occurs at a lateral level. 
C)  is about more than talking or writing. 
D)  only occurs when brainstorming.

Question 11

A supervisor can best combat biases in attention by:

Accepted Answer

A)  using statements that phrase inferences as facts. 
B)  using technical jargon to grab the attention of the listener. 
C)  phrasing messages carefully to appeal to the receiver. 
D)  switching to nonverbal forms of communication. 
A)  using statements that phrase inferences as facts. 
B)  using technical jargon to grab the attention of the listener. 
C)  phrasing messages carefully to appeal to the receiver. 
D)  switching to nonverbal forms of communication.

Question 12

As the grapevine is a source of information for employees,supervisors should:

Accepted Answer

A)  use it as the primary way to communicate to their employees. 
B)  ensure that they are the primary source of all the information that flows through the grapevine. 
C)  expect that employees sometimes have information before they have delivered it. 
D)  be careful not to use lateral forms of communication. 
A)  use it as the primary way to communicate to their employees. 
B)  ensure that they are the primary source of all the information that flows through the grapevine. 
C)  expect that employees sometimes have information before they have delivered it. 
D)  be careful not to use lateral forms of communication.

Question 13

Steven is the supervisor of a transport company.He feels that he should do something to be more informed about his employees.Which of the following is a way for Steven to be more informed about his employees?

Accepted Answer

A)  He should encourage upward communication. 
B)  He should discourage diagonal communication. 
C)  He should rely on rumors. 
D)  He should shut down all forms of grapevine communication. 
A)  He should encourage upward communication. 
B)  He should discourage diagonal communication. 
C)  He should rely on rumors. 
D)  He should shut down all forms of grapevine communication.

Question 14

Which of the following is an advantage of sending letters over e-mail?

Accepted Answer

A)  Letters take less time to be prepared and delivered. 
B)  etters offer a chance for reflection and change. 
C)  Letters are easier to send. 
D)  Letters can be used to communicate informally. 
A)  Letters take less time to be prepared and delivered. 
B)  etters offer a chance for reflection and change. 
C)  Letters are easier to send. 
D)  Letters can be used to communicate informally.

Question 15

When James,the receptionist of a marketing firm,asks his manager for a raise,he is using _____ communication.

Accepted Answer

A)  upward 
B)  diagonal 
C)  lateral 
D)  grapevine 
A)  upward 
B)  diagonal 
C)  lateral 
D)  grapevine

Question 16

Supervisors can help with the constant interruptions of modern media by:

Accepted Answer

A)  banning the use of memos at work. 
B)  restricting all emails to lateral forms of communication only. 
C)  setting aside time when cell phones should be turned off so everyone can concentrate. 
D)  communicating without the use of feedback. 
A)  banning the use of memos at work. 
B)  restricting all emails to lateral forms of communication only. 
C)  setting aside time when cell phones should be turned off so everyone can concentrate. 
D)  communicating without the use of feedback.

Question 17

One method that supervisors can use to encourage upward communication is to:

Accepted Answer

A)  persuade one's boss to ask questions. 
B)  hear rather than listen to employees. 
C)  use a suggestion box. 
D)  use an authoritarian leadership style. 
A)  persuade one's boss to ask questions. 
B)  hear rather than listen to employees. 
C)  use a suggestion box. 
D)  use an authoritarian leadership style.

Question 18

A major type of distraction that hampers active listening is:

Accepted Answer

A)  planning one's own responses. 
B)  lateral communication. 
C)  downward communication. 
D)  decoding the receiver's feedback. 
A)  planning one's own responses. 
B)  lateral communication. 
C)  downward communication. 
D)  decoding the receiver's feedback.

Question 19

Tone of voice is a major type of nonverbal message.

Accepted Answer

A) True 
 B)False

Question 20

An important difference between hearing and listening is that:

Accepted Answer

A)  hearing requires full understanding of a message whereas listening is the mere registration of sound. 
B)  hearing is the mere registration of sound whereas listening requires full understanding of a message. 
C)  hearing can occur even if there is feedback whereas listening cannot occur in the presence of feedback. 
D)  hearing cannot occur if there is feedback whereas listening can occur even if there is feedback. 
A)  hearing requires full understanding of a message whereas listening is the mere registration of sound. 
B)  hearing is the mere registration of sound whereas listening requires full understanding of a message. 
C)  hearing can occur even if there is feedback whereas listening cannot occur in the presence of feedback. 
D)  hearing cannot occur if there is feedback whereas listening can occur even if there is feedback.

Communication that is primarily directed toward meeting people's individual needs is called:

Which of the following is true of bulletin board notices used in organizations?

Lateral communication occurs when a message is sent to a person:

When Arianna,the supervisor of the production department of a fertilizer company,asks her counterpart,Brian,the supervisor of the raw materials department,for a meeting,she is using:

Which of the following is true of cultural stereotypes?

In the context of communication,what is noise? Give at least three examples.

Which of the following is an effective way to seek feedback from a listener?

When faced with cross-cultural communication,supervisors should avoid:

Which of the following is most likely to help one in communicating effectively?

Pentland and Waber's research suggest that effective communication:

A supervisor can best combat biases in attention by:

As the grapevine is a source of information for employees,supervisors should:

Steven is the supervisor of a transport company.He feels that he should do something to be more informed about his employees.Which of the following is a way for Steven to be more informed about his employees?

Which of the following is an advantage of sending letters over e-mail?

When James,the receptionist of a marketing firm,asks his manager for a raise,he is using _____ communication.

Supervisors can help with the constant interruptions of modern media by:

One method that supervisors can use to encourage upward communication is to:

A major type of distraction that hampers active listening is:

Tone of voice is a major type of nonverbal message.

An important difference between hearing and listening is that:

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 10: Communication: Theory and Modern Media

Communication that is primarily directed toward meeting people's individual needs is called:

Which of the following is true of bulletin board notices used in organizations?

Lateral communication occurs when a message is sent to a person:

When Arianna,the supervisor of the production department of a fertilizer company,asks her counterpart,Brian,the supervisor of the raw materials department,for a meeting,she is using:

Which of the following is true of cultural stereotypes?

In the context of communication,what is noise? Give at least three examples.

Which of the following is an effective way to seek feedback from a listener?

When faced with cross-cultural communication,supervisors should avoid:

Which of the following is most likely to help one in communicating effectively?

Pentland and Waber's research suggest that effective communication:

A supervisor can best combat biases in attention by:

As the grapevine is a source of information for employees,supervisors should:

Steven is the supervisor of a transport company.He feels that he should do something to be more informed about his employees.Which of the following is a way for Steven to be more informed about his employees?

Which of the following is an advantage of sending letters over e-mail?

When James,the receptionist of a marketing firm,asks his manager for a raise,he is using _____ communication.

Supervisors can help with the constant interruptions of modern media by:

One method that supervisors can use to encourage upward communication is to:

A major type of distraction that hampers active listening is:

Tone of voice is a major type of nonverbal message.

An important difference between hearing and listening is that:

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters