Exam 8: Project Quality Management

When an information system does not function correctly,it is generally a slight inconvenience.

Organizational policies related to quality,the particular project's scope statement and product descriptions,and related standards and regulations are all important input to the quality assurance process.

____________________ measures how much variation exists in a distribution of data.

The quality planning process involves taking responsibility for quality throughout the project's life cycle.

The _____________________________________________ model focuses on defining user requirements and planning software projects.

The ____________________ represents the number of units handled correctly through the process steps.

____________________ means a product can be used as it was intended.

____________________ are the screens and reports the system generates.

____ helps integrate traditionally separate organizational functions,set process improvement goals and priorities,provide guidance for quality processes,and provide a point of reference for appraising current processes.

To obtain valid statistics,it is important to study every member of a population.

The ____ process is often associated with the technical tools and techniques of quality management,such as Pareto charts,quality control charts,and statistical sampling.

Juran's final step to quality improvement is ____.

One of ____ 14 Points for Management states that an organization should cease dependence on inspection to achieve quality.

One of ____ ten steps states that an organization should build awareness of the need and opportunity for improvement.

____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.

Many quality experts believe the main cause of quality problems is the lack of leadership.

____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.

____________________ often perform quality audits by helping to design specific quality metrics for a project and then applying and analyzing the metrics throughout the project.

It took only ____ years for 50 million people to use the Internet compared to 25 years for 50 million people to use telephones.

Control charts are one tool used in the analyze phase of the DMAIC process.