Exam 6: Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

According to the value-based model of work/family conflict, value similarity involves the amount of value agreement between employee and employer.

Discrepancy models of job satisfaction propose that satisfaction is a function of how fairly an individual is treated at work.

You are unlikely to say anything to someone smoking in the non-smoking section of a restaurant if you are not irritated by this behavior. Your lack of irritation reflects that the _____ component of your attitude toward people smoking in restaurants is neutral.

Types of behavior that harm employees and the organization as a whole are called _____.

Organizational commitment influences the consequences of employee turnover, performance, absenteeism, and organizational citizenship.

Mention the three determinants of intention explained by Ajzen.

If you feel annoyed at a driver that changes lanes without signaling, you are expressing negative affect.

You are unlikely to say anything to someone smoking in the non-smoking section of a restaurant if you have no intention of confronting the smoker. Your intention reflects the _____ component of your attitude toward people smoking in restaurants.

_____ consists of employee behaviors that are beyond the call of duty and exceed work-role expectations.

_____ is an affective or emotional response toward various facets of one's job.

Job satisfaction refers to the extent to which an individual identifies with an organization and is committed to its goals.

According to the value-based model of work/family conflict, value congruence relates to the degree of consensus among family members about family values.

_____ represents the psychological discomfort a person experiences when his or her attitudes or beliefs are incompatible with his or her behavior.

When calculating turnover costs, severance pay, costs associated with an exit interview, and outplacement fees are classified as _____ costs.

The _____ model implies that stable individual differences are just as important in explaining job satisfaction as are characteristics of the work environment.

As a senior serving as the student representative on the Ethics Advisory Board of your university, you strongly feel that cheating on college examinations is unethical. You have never cheated on any exam in your academic career. However, this semester your best friend was desperate for your help, and you allowed him to take a quick "peek" on your answer sheet. Since then, you feel uncomfortable every time you think of the situation. Which of the following concepts best explains your psychological discomfort?

Dispositions typically have stronger relationships with extrinsic aspects of work such as receipt of rewards than with intrinsic aspects of a job such as having autonomy.

Job satisfaction is not a unitary concept.

Offering a variety of progressive benefits and human resource programs to employees is a way to foster the _____ component of organizational commitment.

According to the value-based model of work/family conflict, _____ involves the amount of value agreement between employee and employer.