Question 1

What are some points to keep in mind while stating a reason for a negative message?

Accepted Answer

A clear and convincing reason prepares t

Question 2

List out some reasons why giving an audience an alternative is a good idea.

Accepted Answer

Some reasons why giving an audience an a

Question 3

Negative message that at first appears to be negative can be structured to create a positive feeling.

Accepted Answer

A) True 
 B)False

Question 4

A buffer is a statement that allows a communicator to present bad news in the beginning of a message.

Accepted Answer

A) True 
 B)False

Question 5

What are some guidelines to follow for rejections and refusals?

Accepted Answer

When refusing requests from people outsi

Question 6

Which of the following parts of a negative message allows one to delay a negative with the help of a neutral or positive statement?

Accepted Answer

A)  Subject line 
B)  Buffer 
C)  Reason 
D)  Alternative 
E)  Ending 
A)  Subject line 
B)  Buffer 
C)  Reason 
D)  Alternative 
E)  Ending

Question 7

Ann Dunn works as a campaign manager at a Marine Conservation Organization.For the past five years,she has been working on "Protection of the Olive Ridley Turtles Campaign." The campaign has over the years,gained a lot of support from the public resulting in a huge number of volunteers for the campaign.Recently,due to lack of budget,the campaign was temporarily closed.Dunn now needs to write to the volunteers with this update.Which of the following buffer statement that uses a fact should Dunn employ before presenting the negative news?

Accepted Answer

A)  "I am sorry to inform you but work on the Olive Ridley Turtles campaign is closed for now." 
B)  "Due to the negative response from the wildlife department, work on the campaign is temporarily closed." 
C)  "The Olive Ridley Turtles campaign is over for this year and we will start again in 2012." 
D)  "Thank you for working with us for the Olive Ridley Turtles' fight for life." 
E)  "We will no longer be working on the Olive Ridley Turtles campaign this year. Thank you for all your support." 
A)  "I am sorry to inform you but work on the Olive Ridley Turtles campaign is closed for now." 
B)  "Due to the negative response from the wildlife department, work on the campaign is temporarily closed." 
C)  "The Olive Ridley Turtles campaign is over for this year and we will start again in 2012." 
D)  "Thank you for working with us for the Olive Ridley Turtles' fight for life." 
E)  "We will no longer be working on the Olive Ridley Turtles campaign this year. Thank you for all your support."

Question 8

Explain briefly the phenomenon of psychological reactance.

Accepted Answer

Negative messages limit an audience's fr

Question 9

In a negative message,one should ensure that good alternatives are mentioned in the ending.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is true of negative messages?

Accepted Answer

A)  They are no longer a part of business and administrative communication. 
B)  They comprise of offer letters, appointment letters, and sales brochures. 
C)  They have a single purpose of eliminating future communication on the issue. 
D)  They can never be restructured to create a positive feeling. 
E)  They should make readers feel their request has been taken seriously. 
A)  They are no longer a part of business and administrative communication. 
B)  They comprise of offer letters, appointment letters, and sales brochures. 
C)  They have a single purpose of eliminating future communication on the issue. 
D)  They can never be restructured to create a positive feeling. 
E)  They should make readers feel their request has been taken seriously.

Question 11

A secondary purpose of a negative message is to convey bad news to the audience.

Accepted Answer

A) True 
 B)False

Question 12

A negative _____ in a message should be used when one feels that readers may ignore what they believe is a routine message.

Accepted Answer

A)  body 
B)  subject line 
C)  illustration 
D)  conclusion 
E)  summary 
A)  body 
B)  subject line 
C)  illustration 
D)  conclusion 
E)  summary

Question 13

If the problem is a large one,it is good to demonstrate you-attitude by asking the audience whether they want to confirm the original plan or make different arrangements.

Accepted Answer

A) True 
 B)False

Question 14

Sullivan and Sons,a financial firm in New Jersey,has been facing financial problems for a year now and has decided to lay off a large number of their workforce to cut costs.Which of the following should they undertake to ensure an appropriate and smooth layoff procedure?

Accepted Answer

A)  Fire employees through e-mails instead of oral communication so that the process is quick and hassle free 
B)  Share information with employees to ensure the news about layoff is not new to them 
C)  Avoid providing reasons for firing because it makes employees more upset 
D)  Avoid trying to understand how they feel because it interrupts with the layoff process 
E)  Create fictitious reasons for firing to prevent legal cases against the company 
A)  Fire employees through e-mails instead of oral communication so that the process is quick and hassle free 
B)  Share information with employees to ensure the news about layoff is not new to them 
C)  Avoid providing reasons for firing because it makes employees more upset 
D)  Avoid trying to understand how they feel because it interrupts with the layoff process 
E)  Create fictitious reasons for firing to prevent legal cases against the company

Question 15

Which of the following must be undertaken by a good buffer?

Accepted Answer

A)  Put the reader in a negative frame of mind to accept the bad news 
B)  Convey the bad news explicitly in the beginning of a message 
C)  Convey bad news to a reader ambiguously to avoid antagonizing him 
D)  Provide a smooth, natural transition to the body of the letter 
E)  Convert a bad news into a good piece of news through persuasion 
A)  Put the reader in a negative frame of mind to accept the bad news 
B)  Convey the bad news explicitly in the beginning of a message 
C)  Convey bad news to a reader ambiguously to avoid antagonizing him 
D)  Provide a smooth, natural transition to the body of the letter 
E)  Convert a bad news into a good piece of news through persuasion

Question 16

Which of the following should be undertaken while conveying bad news to customers?

Accepted Answer

A)  Present good reasons after a refusal, at the end of a message 
B)  Convey the negative news twice in a message in order for it to be clear 
C)  Present negative information ambiguously to avoid offending the client 
D)  Present an alternative or compromise if one is available 
E)  Ask for action which will help them accept the consequences easily 
A)  Present good reasons after a refusal, at the end of a message 
B)  Convey the negative news twice in a message in order for it to be clear 
C)  Present negative information ambiguously to avoid offending the client 
D)  Present an alternative or compromise if one is available 
E)  Ask for action which will help them accept the consequences easily

Question 17

When one needs to convey a bad news through a message,it is good to put the explanation first.

Accepted Answer

A) True 
 B)False

What are some points to keep in mind while stating a reason for a negative message?

List out some reasons why giving an audience an alternative is a good idea.

Negative message that at first appears to be negative can be structured to create a positive feeling.

A buffer is a statement that allows a communicator to present bad news in the beginning of a message.

What are some guidelines to follow for rejections and refusals?

Which of the following parts of a negative message allows one to delay a negative with the help of a neutral or positive statement?

Explain briefly the phenomenon of psychological reactance.

In a negative message,one should ensure that good alternatives are mentioned in the ending.

Which of the following is true of negative messages?

A secondary purpose of a negative message is to convey bad news to the audience.

A negative _____ in a message should be used when one feels that readers may ignore what they believe is a routine message.

If the problem is a large one,it is good to demonstrate you-attitude by asking the audience whether they want to confirm the original plan or make different arrangements.

Sullivan and Sons,a financial firm in New Jersey,has been facing financial problems for a year now and has decided to lay off a large number of their workforce to cut costs.Which of the following should they undertake to ensure an appropriate and smooth layoff procedure?

Which of the following must be undertaken by a good buffer?

Which of the following should be undertaken while conveying bad news to customers?

When one needs to convey a bad news through a message,it is good to put the explanation first.

Succeeding in Business Communication

Adapting Your Message to Your Audience

Building Goodwill

Navigating the Business Communication Environment

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Crafting Persuasive Messages

Building Resumes

Writing Job Application Letters

Interviewing, writing Follow-Up Messages, and Succeeding in the Job

Planning and Researching Proposals and Reports

Creating Visuals and Data Displays

Writing Proposals and Progress Reports

Analysing Information and Writing Reports

Making Oral Presentations

Filters

Exam 10: Delivering Negative Messages

What are some points to keep in mind while stating a reason for a negative message?

List out some reasons why giving an audience an alternative is a good idea.

Negative message that at first appears to be negative can be structured to create a positive feeling.

A buffer is a statement that allows a communicator to present bad news in the beginning of a message.

What are some guidelines to follow for rejections and refusals?

Which of the following parts of a negative message allows one to delay a negative with the help of a neutral or positive statement?

Explain briefly the phenomenon of psychological reactance.

In a negative message,one should ensure that good alternatives are mentioned in the ending.

Which of the following is true of negative messages?

A secondary purpose of a negative message is to convey bad news to the audience.

A negative _____ in a message should be used when one feels that readers may ignore what they believe is a routine message.

If the problem is a large one,it is good to demonstrate you-attitude by asking the audience whether they want to confirm the original plan or make different arrangements.

Sullivan and Sons,a financial firm in New Jersey,has been facing financial problems for a year now and has decided to lay off a large number of their workforce to cut costs.Which of the following should they undertake to ensure an appropriate and smooth layoff procedure?

Which of the following must be undertaken by a good buffer?

Which of the following should be undertaken while conveying bad news to customers?

When one needs to convey a bad news through a message,it is good to put the explanation first.

Succeeding in Business Communication

Adapting Your Message to Your Audience

Building Goodwill

Navigating the Business Communication Environment

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Crafting Persuasive Messages

Building Resumes

Writing Job Application Letters

Interviewing, writing Follow-Up Messages, and Succeeding in the Job

Planning and Researching Proposals and Reports

Creating Visuals and Data Displays

Writing Proposals and Progress Reports

Analysing Information and Writing Reports

Making Oral Presentations

Filters