Question 1

According to the fundamental attribution error:

Accepted Answer

A)  people seldom make attributions about their own behavior. 
B)  the likelihood of making an error attributing the behavior of another person increases with your familiarity of that other person. 
C)  we tend to believe that other people have the same beliefs and behaviors that we have. 
D)  we tend to believe the behavior of other people is caused more by their motivation and ability than by factors beyond their control. 
E)  we tend to believe that colleagues perform their jobs better than we perform our job. 
A)  people seldom make attributions about their own behavior. 
B)  the likelihood of making an error attributing the behavior of another person increases with your familiarity of that other person. 
C)  we tend to believe that other people have the same beliefs and behaviors that we have. 
D)  we tend to believe the behavior of other people is caused more by their motivation and ability than by factors beyond their control. 
E)  we tend to believe that colleagues perform their jobs better than we perform our job.

Question 2

George believes that women have difficulty coping with the stress of executive decisions.Sally is promoted into a senior management position and George soon complains that Sally won't be able to cope with this job.George is exhibiting which of the following perceptual errors?

Accepted Answer

A)  Attribution error 
B)  Stereotyping 
C)  Projection bias 
D)  Halo effect 
E)  Recency effect 
A)  Attribution error 
B)  Stereotyping 
C)  Projection bias 
D)  Halo effect 
E)  Recency effect

Question 3

The fixed ratio schedule of reinforcement produces more rapid learning than any other reinforcement schedule.

Accepted Answer

A) True 
 B)False

Question 4

Which of these questions is directly considered when making attributions?

Accepted Answer

A)  Has the employee ever shown his or her true emotions in the workplace? 
B)  How often does the employee interact with people from different backgrounds? 
C)  How often did the employee act this way in the past? 
D)  All of the above 
E)  None of the above 
A)  Has the employee ever shown his or her true emotions in the workplace? 
B)  How often does the employee interact with people from different backgrounds? 
C)  How often did the employee act this way in the past? 
D)  All of the above 
E)  None of the above

Question 5

Categorical thinking and related perceptual organization activities:

Accepted Answer

A)  occur very quickly and mostly unconsciously. 
B)  are usually avoidable when you are aware of them. 
C)  tend to occur after you have a moment to think carefully about the information received. 
D)  are mostly unconscious and occur slowly over several days. 
E)  do not occur in most people. 
A)  occur very quickly and mostly unconsciously. 
B)  are usually avoidable when you are aware of them. 
C)  tend to occur after you have a moment to think carefully about the information received. 
D)  are mostly unconscious and occur slowly over several days. 
E)  do not occur in most people.

Question 6

The contact hypothesis states that the more individuals interact with one another,the less they rely on stereotypes to perceive each other.

Accepted Answer

A) True 
 B)False

Question 7

Employee satisfaction with work accomplishments is influenced to a large degree by whether they take credit for those accomplishments or attribute the success to external causes.

Accepted Answer

A) True 
 B)False

Question 8

A perceptual error in which we tend to believe that other people hold the same beliefs and attitudes that we do refers to:

Accepted Answer

A)  self-serving bias. 
B)  recency effect. 
C)  projection bias. 
D)  self-fulfilling prophecy. 
E)  personal identity. 
A)  self-serving bias. 
B)  recency effect. 
C)  projection bias. 
D)  self-fulfilling prophecy. 
E)  personal identity.

Question 9

You are more likely to make an internal attribution about someone's poor performance if you have also observed the person performing that task poorly in the past and have observed other employees performing the task well.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is NOT explicitly identified in the Johari Window?

Accepted Answer

A)  Feedback 
B)  Selective attention 
C)  Unknown area 
D)  Hidden area 
E)  Disclosure 
A)  Feedback 
B)  Selective attention 
C)  Unknown area 
D)  Hidden area 
E)  Disclosure

Question 11

Action learning mainly makes use of:

Accepted Answer

A)  situational factors 
B)  experiential learning 
C)  behavior modification 
D)  punishment 
E)  self-reinforcement 
A)  situational factors 
B)  experiential learning 
C)  behavior modification 
D)  punishment 
E)  self-reinforcement

Question 12

Explain why behavior modelling is often more effective than direct reinforcement for helping employees to learn new behaviors.

Accepted Answer

Behavior modelling is often more effecti

Question 13

When Green Corp.recently acquired Orange Corp.,employees in each company began to privately complain about the behavior and performance of employees at the other organization.For example,Orange employees would claim that Green employees lacked customer service skills,whereas Green employees claimed that they were more responsive to customer needs.Employees would also label each other by their former color ('She's a Greenie').This incident mainly describes which of the following perceptual phenomena?

Accepted Answer

A)  Social identity 
B)  Self-serving bias 
C)  Self-fulfilling prophecy 
D)  Fundamental attribution error 
E)  Color blindness 
A)  Social identity 
B)  Self-serving bias 
C)  Self-fulfilling prophecy 
D)  Fundamental attribution error 
E)  Color blindness

Question 14

When Bank of Northern Manitoba (BNM)acquired a major investment firm,senior executives noticed hostilities forming between the financial analysts in the investment company and the bank's marketing people who provide marketing expertise for the investment firm's mutual funds and other investment vehicles.The marketing staff say that the finance types wouldn't know a customer if they stepped on one.They partly attribute this to the poor marketing expertise in the investment firm before BNM bought it.The finance types,many of whom have graduate degrees from top universities,privately complain that the marketing types don't have enough brainpower to turn on a light switch.Use social identity theory to explain why these hostilities might exist.

Accepted Answer

Social identity theory states that peopl

Question 15

The tendency to attribute the behavior of other people to internal factors more than external factors refers to:

Accepted Answer

A)  recency bias. 
B)  projection bias. 
C)  fundamental attribution error. 
D)  primacy effect. 
E)  self-serving bias. 
A)  recency bias. 
B)  projection bias. 
C)  fundamental attribution error. 
D)  primacy effect. 
E)  self-serving bias.

Question 16

The process of assigning traits to people based on their membership in a social category refers to

Accepted Answer

A)  recency effect. 
B)  halo effect. 
C)  projection bias. 
D)  empathy. 
E)  stereotyping. 
A)  recency effect. 
B)  halo effect. 
C)  projection bias. 
D)  empathy. 
E)  stereotyping.

Question 17

Stereotyping is a natural process that helps us to economize mental effort.

Accepted Answer

A) True 
 B)False

Question 18

Continuous reinforcement provides the most rapid learning of the targeted behavior.

Accepted Answer

A) True 
 B)False

Question 19

Which reinforcement schedule is best for helping employees to learn new behaviors?

Accepted Answer

A)  Continuous 
B)  Fixed interval 
C)  Fixed ratio 
D)  Variable ratio 
E)  Variable interval 
A)  Continuous 
B)  Fixed interval 
C)  Fixed ratio 
D)  Variable ratio 
E)  Variable interval

Question 20

Big Box Construction Company has received warnings from government safety inspectors that employees at some of its construction sites are not wearing the required safety helmets and noise-protection equipment.The company could lose these contracts if safety practices are not maintained.The company has warned employees that they could be fired if they don't wear the safety gear,but this has had little effect.Describe an A-B-C analysis for this situation and provide two types of behavior modification interventions that might change employee behavior in this situation.

Accepted Answer

An A-B-C analysis involves diagnosing th

According to the fundamental attribution error:

George believes that women have difficulty coping with the stress of executive decisions.Sally is promoted into a senior management position and George soon complains that Sally won't be able to cope with this job.George is exhibiting which of the following perceptual errors?

The fixed ratio schedule of reinforcement produces more rapid learning than any other reinforcement schedule.

Which of these questions is directly considered when making attributions?

Categorical thinking and related perceptual organization activities:

The contact hypothesis states that the more individuals interact with one another,the less they rely on stereotypes to perceive each other.

Employee satisfaction with work accomplishments is influenced to a large degree by whether they take credit for those accomplishments or attribute the success to external causes.

A perceptual error in which we tend to believe that other people hold the same beliefs and attitudes that we do refers to:

You are more likely to make an internal attribution about someone's poor performance if you have also observed the person performing that task poorly in the past and have observed other employees performing the task well.

Which of the following is NOT explicitly identified in the Johari Window?

Action learning mainly makes use of:

Explain why behavior modelling is often more effective than direct reinforcement for helping employees to learn new behaviors.

The tendency to attribute the behavior of other people to internal factors more than external factors refers to:

The process of assigning traits to people based on their membership in a social category refers to

Stereotyping is a natural process that helps us to economize mental effort.

Continuous reinforcement provides the most rapid learning of the targeted behavior.

Which reinforcement schedule is best for helping employees to learn new behaviors?

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 3: Perception and Learning in Organizations

According to the fundamental attribution error:

George believes that women have difficulty coping with the stress of executive decisions.Sally is promoted into a senior management position and George soon complains that Sally won't be able to cope with this job.George is exhibiting which of the following perceptual errors?

The fixed ratio schedule of reinforcement produces more rapid learning than any other reinforcement schedule.

Which of these questions is directly considered when making attributions?

Categorical thinking and related perceptual organization activities:

The contact hypothesis states that the more individuals interact with one another,the less they rely on stereotypes to perceive each other.

Employee satisfaction with work accomplishments is influenced to a large degree by whether they take credit for those accomplishments or attribute the success to external causes.

A perceptual error in which we tend to believe that other people hold the same beliefs and attitudes that we do refers to:

You are more likely to make an internal attribution about someone's poor performance if you have also observed the person performing that task poorly in the past and have observed other employees performing the task well.

Which of the following is NOT explicitly identified in the Johari Window?

Action learning mainly makes use of:

Explain why behavior modelling is often more effective than direct reinforcement for helping employees to learn new behaviors.

The tendency to attribute the behavior of other people to internal factors more than external factors refers to:

The process of assigning traits to people based on their membership in a social category refers to

Stereotyping is a natural process that helps us to economize mental effort.

Continuous reinforcement provides the most rapid learning of the targeted behavior.

Which reinforcement schedule is best for helping employees to learn new behaviors?

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters