Question 1

How might self-serving bias be observed in a corporate annual report?

Accepted Answer

A)  The report would say more about the company's problems and less about its successes. 
B)  The report would emphasise the role of competition, inflationary pressures and other external causes of problems in the organization's performance. 
C)  The report would exclude any bad news about the organization's performance. 
D)  The report would acknowledge that competition, the economy and other external factors should be credited for some of the company's recent success. 
E)  The report would acknowledge some of management's mistakes, but suggest that management in other companies have been making the same mistakes. 
A)  The report would say more about the company's problems and less about its successes. 
B)  The report would emphasise the role of competition, inflationary pressures and other external causes of problems in the organization's performance. 
C)  The report would exclude any bad news about the organization's performance. 
D)  The report would acknowledge that competition, the economy and other external factors should be credited for some of the company's recent success. 
E)  The report would acknowledge some of management's mistakes, but suggest that management in other companies have been making the same mistakes.

Question 2

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

Accepted Answer

A)  Attribution 
B)  Stereotyping 
C)  Projection 
D)  Selective attention 
E)  Self-fulfilling prophecy 
A)  Attribution 
B)  Stereotyping 
C)  Projection 
D)  Selective attention 
E)  Self-fulfilling prophecy

Question 3

In behavior modification,the variable ratio schedule:

Accepted Answer

A)  rewards behavior continuously rather than infrequently. 
B)  occurs when employees receive their biweekly pay cheque. 
C)  reinforces behavior after it occurs a varying length of time. 
D)  reinforces behavior after it occurs a varying number of times. 
E)  is all of the above. 
A)  rewards behavior continuously rather than infrequently. 
B)  occurs when employees receive their biweekly pay cheque. 
C)  reinforces behavior after it occurs a varying length of time. 
D)  reinforces behavior after it occurs a varying number of times. 
E)  is all of the above.

Question 4

Social identity theory states that the observer's expectation of others causes the observed person to act in ways consistent with the observer's expectations.

Accepted Answer

A) True 
 B)False

Question 5

Which of these occurs when a consequence decreases the frequency or future probability of a behavior?

Accepted Answer

A)  Negative reinforcement 
B)  Positive reinforcement 
C)  Punishment 
D)  Extinction 
E)  None of these 
A)  Negative reinforcement 
B)  Positive reinforcement 
C)  Punishment 
D)  Extinction 
E)  None of these

Question 6

Self-reinforcement is a component of:

Accepted Answer

A)  social learning theory. 
B)  behavior modification 
C)  Johari Window. 
D)  attribution theory. 
E)  None of the above 
A)  social learning theory. 
B)  behavior modification 
C)  Johari Window. 
D)  attribution theory. 
E)  None of the above

Question 7

Research has concluded that punishment and negative reinforcement should never be used in organizational settings.

Accepted Answer

A) True 
 B)False

Question 8

André is a doctor who is quick to mention this when he first meets other people.He also tends to perceive himself and other physicians in a more favourable way than nurses and non-medical staff.Which concept best explains André's perceptual process?

Accepted Answer

A)  Attribution theory 
B)  Social identity theory 
C)  Self-fulfilling prophecy 
D)  Recency effect 
E)  Johari Window 
A)  Attribution theory 
B)  Social identity theory 
C)  Self-fulfilling prophecy 
D)  Recency effect 
E)  Johari Window

Question 9

Fundamental attribution error refers to the tendency to attribute the behavior of other people to internal factors more than external factors.

Accepted Answer

A) True 
 B)False

Question 10

To what extent is halo effect a problem here?

Accepted Answer

There is a strong likelihood that halo e

Question 11

According to social identity theory,people tend to:

Accepted Answer

A)  perceive themselves as members of several groups. 
B)  perceive that their own actions are due to the situation, whereas the behaviors of other people are mainly due to their motivation and ability. 
C)  believe that people in their own groups share common traits and people in comparison groups share a different set of traits. 
D)  do all of the above. 
E)  do only 'A' and 'C'. 
A)  perceive themselves as members of several groups. 
B)  perceive that their own actions are due to the situation, whereas the behaviors of other people are mainly due to their motivation and ability. 
C)  believe that people in their own groups share common traits and people in comparison groups share a different set of traits. 
D)  do all of the above. 
E)  do only 'A' and 'C'.

Question 12

When demonstrating how to perform a task,you are transferring explicit knowledge (rather than tacit knowledge).

Accepted Answer

A) True 
 B)False

Question 13

Comment on the accuracy of the following statement: 'Self-fulfilling prophecy can be an effective management practice.'

Accepted Answer

The answer to this question is ambivalen

Question 14

Kolb's experiential learning model is an eight-stage process where people first learn explicit and later tacit knowledge.

Accepted Answer

A) True 
 B)False

Question 15

Behavioral modelling and self-reinforcement are components of:

Accepted Answer

A)  behavior modification 
B)  tacit knowledge 
C)  social learning theory 
D)  the MARS model of individual behavior and performance 
E)  organizational citizenship 
A)  behavior modification 
B)  tacit knowledge 
C)  social learning theory 
D)  the MARS model of individual behavior and performance 
E)  organizational citizenship

Question 16

Diversity awareness programs mainly educate employees about the value of diversity and the problems with stereotyping.

Accepted Answer

A) True 
 B)False

Question 17

Self-serving bias is associated with which perceptual process?

Accepted Answer

A)  Attribution theory 
B)  Halo effect 
C)  Social identity theory 
D)  Stereotyping 
E)  Self-fulfilling prophecy 
A)  Attribution theory 
B)  Halo effect 
C)  Social identity theory 
D)  Stereotyping 
E)  Self-fulfilling prophecy

Question 18

If John takes credit for work that he completes on time,but blames his co-workers for his delays,he is exhibiting:

Accepted Answer

A)  fundamental attribution error 
B)  primacy effect 
C)  self-fulfilling prophecy 
D)  self-serving bias 
E)  projection bias 
A)  fundamental attribution error 
B)  primacy effect 
C)  self-fulfilling prophecy 
D)  self-serving bias 
E)  projection bias

Question 19

The only way to know whether an employee has learned something is if there is a relatively permanent change in the employee's behavior.

Accepted Answer

A) True 
 B)False

Question 20

Which of these occurs when the introduction of a consequence increases or maintains the frequency or future probability of a behavior?

Accepted Answer

A)  Positive reinforcement 
B)  Extinction 
C)  Job dissatisfaction 
D)  Punishment 
E)  Negative reinforcement 
A)  Positive reinforcement 
B)  Extinction 
C)  Job dissatisfaction 
D)  Punishment 
E)  Negative reinforcement

How might self-serving bias be observed in a corporate annual report?

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

In behavior modification,the variable ratio schedule:

Social identity theory states that the observer's expectation of others causes the observed person to act in ways consistent with the observer's expectations.

Which of these occurs when a consequence decreases the frequency or future probability of a behavior?

Self-reinforcement is a component of:

Research has concluded that punishment and negative reinforcement should never be used in organizational settings.

André is a doctor who is quick to mention this when he first meets other people.He also tends to perceive himself and other physicians in a more favourable way than nurses and non-medical staff.Which concept best explains André's perceptual process?

Fundamental attribution error refers to the tendency to attribute the behavior of other people to internal factors more than external factors.

To what extent is halo effect a problem here?

According to social identity theory,people tend to:

When demonstrating how to perform a task,you are transferring explicit knowledge (rather than tacit knowledge).

Comment on the accuracy of the following statement: 'Self-fulfilling prophecy can be an effective management practice.'

Kolb's experiential learning model is an eight-stage process where people first learn explicit and later tacit knowledge.

Behavioral modelling and self-reinforcement are components of:

Diversity awareness programs mainly educate employees about the value of diversity and the problems with stereotyping.

Self-serving bias is associated with which perceptual process?

If John takes credit for work that he completes on time,but blames his co-workers for his delays,he is exhibiting:

The only way to know whether an employee has learned something is if there is a relatively permanent change in the employee's behavior.

Which of these occurs when the introduction of a consequence increases or maintains the frequency or future probability of a behavior?

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 3: Perception and Learning in Organizations

How might self-serving bias be observed in a corporate annual report?

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

In behavior modification,the variable ratio schedule:

Social identity theory states that the observer's expectation of others causes the observed person to act in ways consistent with the observer's expectations.

Which of these occurs when a consequence decreases the frequency or future probability of a behavior?

Self-reinforcement is a component of:

Research has concluded that punishment and negative reinforcement should never be used in organizational settings.

André is a doctor who is quick to mention this when he first meets other people.He also tends to perceive himself and other physicians in a more favourable way than nurses and non-medical staff.Which concept best explains André's perceptual process?

Fundamental attribution error refers to the tendency to attribute the behavior of other people to internal factors more than external factors.

To what extent is halo effect a problem here?

According to social identity theory,people tend to:

When demonstrating how to perform a task,you are transferring explicit knowledge (rather than tacit knowledge).

Comment on the accuracy of the following statement: 'Self-fulfilling prophecy can be an effective management practice.'

Kolb's experiential learning model is an eight-stage process where people first learn explicit and later tacit knowledge.

Behavioral modelling and self-reinforcement are components of:

Diversity awareness programs mainly educate employees about the value of diversity and the problems with stereotyping.

Self-serving bias is associated with which perceptual process?

If John takes credit for work that he completes on time,but blames his co-workers for his delays,he is exhibiting:

The only way to know whether an employee has learned something is if there is a relatively permanent change in the employee's behavior.

Which of these occurs when the introduction of a consequence increases or maintains the frequency or future probability of a behavior?

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters