Question 1

Which of the following is an example of punishment?

Accepted Answer

A)  The organization takes away some of your pay cheque to cover the cost of a machine that you carelessly broke. 
B)  Your boss doesn't say anything after you have the highest sales of the month. 
C)  Your boss stops complaining about your late arrival at work after you arrive early for several weeks. 
D)  After signing a contract with an important client, the company announces its appreciation of your work. 
E)  Both 'A' and 'C' are examples of punishment. 
A)  The organization takes away some of your pay cheque to cover the cost of a machine that you carelessly broke. 
B)  Your boss doesn't say anything after you have the highest sales of the month. 
C)  Your boss stops complaining about your late arrival at work after you arrive early for several weeks. 
D)  After signing a contract with an important client, the company announces its appreciation of your work. 
E)  Both 'A' and 'C' are examples of punishment.

Question 2

Our emotions influence what we recognize or screen out.

Accepted Answer

A) True 
 B)False

Question 3

________ is the process of filtering information received by our senses.

Accepted Answer

A)  Personal identity 
B)  Social learning 
C)  Projection 
D)  Stereotyping 
E)  Selective attention 
A)  Personal identity 
B)  Social learning 
C)  Projection 
D)  Stereotyping 
E)  Selective attention

Question 4

Halo effect occurs when:

Accepted Answer

A)  we give more emotional support through non-verbal cues to the target person. 
B)  we provide more frequent and valuable feedback to the target person. 
C)  we assign more challenging goals to the target person. 
D)  we evaluate specific features of the target person based on a general impression of that person. 
E)  we do all of the above. 
A)  we give more emotional support through non-verbal cues to the target person. 
B)  we provide more frequent and valuable feedback to the target person. 
C)  we assign more challenging goals to the target person. 
D)  we evaluate specific features of the target person based on a general impression of that person. 
E)  we do all of the above.

Question 5

When supervisors create a positive self-fulfilling prophecy,they tend to change employee behavior by:

Accepted Answer

A)  showing more emotional support to the employee through non-verbal cues. 
B)  providing more frequent and valuable feedback and reinforcement. 
C)  assigning more challenging goals to the employee. 
D)  doing all of the above. 
E)  doing only 'B' and 'C'. 
A)  showing more emotional support to the employee through non-verbal cues. 
B)  providing more frequent and valuable feedback and reinforcement. 
C)  assigning more challenging goals to the employee. 
D)  doing all of the above. 
E)  doing only 'B' and 'C'.

Question 6

Companies with a strong learning orientation warn employees that mistakes will not be tolerated.

Accepted Answer

A) True 
 B)False

Question 7

According to Kolb's experiential learning model,reflective observation is followed by:

Accepted Answer

A)  abstract conceptualization 
B)  positive reinforcement 
C)  concrete experience 
D)  negative reinforcement 
E)  active experimentation 
A)  abstract conceptualization 
B)  positive reinforcement 
C)  concrete experience 
D)  negative reinforcement 
E)  active experimentation

Question 8

According to social identity theory,we tend to see unique characteristics in every person who is different from us.

Accepted Answer

A) True 
 B)False

Question 9

Active experimentation and reflective observation are components of:

Accepted Answer

A)  social learning theory 
B)  Kolb's experiential learning model 
C)  behavior modification 
D)  organizational citizenship 
E)  MARS model 
A)  social learning theory 
B)  Kolb's experiential learning model 
C)  behavior modification 
D)  organizational citizenship 
E)  MARS model

Question 10

Which of the following is an example of selective attention?

Accepted Answer

A)  You notice that two employees are arguing in the company's quiet library. 
B)  You conclude that the person near the cash register is a sales clerk. 
C)  You assume that an employee is lazy because she works in a department with lazy people. 
D)  All of the above are examples of selective attention. 
E)  None of the above. 
A)  You notice that two employees are arguing in the company's quiet library. 
B)  You conclude that the person near the cash register is a sales clerk. 
C)  You assume that an employee is lazy because she works in a department with lazy people. 
D)  All of the above are examples of selective attention. 
E)  None of the above.

Question 11

Which of the following is/are acquired mainly through observation and experience?

Accepted Answer

A)  Tacit knowledge 
B)  Aptitudes 
C)  Explicit knowledge 
D)  All of the above 
E)  None of the above 
A)  Tacit knowledge 
B)  Aptitudes 
C)  Explicit knowledge 
D)  All of the above 
E)  None of the above

Question 12

One problem with experiential learning is that it captures explicit knowledge,but overlooks tacit knowledge.

Accepted Answer

A) True 
 B)False

Question 13

In the Johari Window,disclosure of information to colleagues results in:

Accepted Answer

A)  increasing our open area by reducing our blind area. 
B)  increasing our unknown area by reducing our hidden area. 
C)  decreasing our open area by increasing our amount of feedback. 
D)  increasing our open area by reducing our closed area. 
E)  increasing our open area by reducing our hidden area. 
A)  increasing our open area by reducing our blind area. 
B)  increasing our unknown area by reducing our hidden area. 
C)  decreasing our open area by increasing our amount of feedback. 
D)  increasing our open area by reducing our closed area. 
E)  increasing our open area by reducing our hidden area.

Question 14

Self-serving bias is the tendency to take credit for our successes and blame others or the situation for our mistakes.

Accepted Answer

A) True 
 B)False

Question 15

___________ occurs when our general impression of a person,usually based on one prominent characteristic,colors our perception of other characteristics of that person.

Accepted Answer

A)  Projection bias 
B)  Halo effect 
C)  Selective attention 
D)  Self-serving bias 
E)  Stereotyping 
A)  Projection bias 
B)  Halo effect 
C)  Selective attention 
D)  Self-serving bias 
E)  Stereotyping

Question 16

Which of the following increases the future probability of behavior by removing a negative stimulus after the desired behavior occurs?

Accepted Answer

A)  Punishment 
B)  Negative reinforcement 
C)  Positive reinforcement 
D)  Extinction 
E)  None of the above 
A)  Punishment 
B)  Negative reinforcement 
C)  Positive reinforcement 
D)  Extinction 
E)  None of the above

Question 17

Which of these statements about behavior modification is FALSE?

Accepted Answer

A)  Behavior modification programs are most effectively implemented where work behavior is observable. 
B)  Behavior modification considers the contingencies and schedules of reinforcement. 
C)  The reinforcer used in some behavior modification programs tends to lose its effectiveness over time. 
D)  Behavior modification theory argues that employee beliefs and attitudes cause behavior. 
E)  A-B-C analysis considers what happens before and after the behavior. 
A)  Behavior modification programs are most effectively implemented where work behavior is observable. 
B)  Behavior modification considers the contingencies and schedules of reinforcement. 
C)  The reinforcer used in some behavior modification programs tends to lose its effectiveness over time. 
D)  Behavior modification theory argues that employee beliefs and attitudes cause behavior. 
E)  A-B-C analysis considers what happens before and after the behavior.

Question 18

The objective of the Johari Window is to:

Accepted Answer

A)  improve our awareness of ourselves. 
B)  help others to understand the reasons behind our actions. 
C)  improve our perceptual process. 
D)  do all of the above. 
E)  do 'A' and 'C' only. 
A)  improve our awareness of ourselves. 
B)  help others to understand the reasons behind our actions. 
C)  improve our perceptual process. 
D)  do all of the above. 
E)  do 'A' and 'C' only.

Question 19

The process of receiving information about and making sense of the world around us is called:

Accepted Answer

A)  perception 
B)  projection 
C)  social learning 
D)  social identity 
E)  personal identity 
A)  perception 
B)  projection 
C)  social learning 
D)  social identity 
E)  personal identity

Question 20

Tacit knowledge is LEAST likely to be acquired from which of the following?

Accepted Answer

A)  Watching a video of someone performing the task correctly. 
B)  Practising the task several times with the correct equipment or facilities. 
C)  Listening to an expert describe how to perform the task correctly. 
D)  Working with someone who knows how to perform the task correctly. 
E)  Working on similar, but not identical, equipment or facilities in another location. 
A)  Watching a video of someone performing the task correctly. 
B)  Practising the task several times with the correct equipment or facilities. 
C)  Listening to an expert describe how to perform the task correctly. 
D)  Working with someone who knows how to perform the task correctly. 
E)  Working on similar, but not identical, equipment or facilities in another location.

Which of the following is an example of punishment?

Our emotions influence what we recognize or screen out.

________ is the process of filtering information received by our senses.

Halo effect occurs when:

When supervisors create a positive self-fulfilling prophecy,they tend to change employee behavior by:

Companies with a strong learning orientation warn employees that mistakes will not be tolerated.

According to Kolb's experiential learning model,reflective observation is followed by:

According to social identity theory,we tend to see unique characteristics in every person who is different from us.

Active experimentation and reflective observation are components of:

Which of the following is an example of selective attention?

Which of the following is/are acquired mainly through observation and experience?

One problem with experiential learning is that it captures explicit knowledge,but overlooks tacit knowledge.

In the Johari Window,disclosure of information to colleagues results in:

Self-serving bias is the tendency to take credit for our successes and blame others or the situation for our mistakes.

___________ occurs when our general impression of a person,usually based on one prominent characteristic,colors our perception of other characteristics of that person.

Which of the following increases the future probability of behavior by removing a negative stimulus after the desired behavior occurs?

Which of these statements about behavior modification is FALSE?

The objective of the Johari Window is to:

The process of receiving information about and making sense of the world around us is called:

Tacit knowledge is LEAST likely to be acquired from which of the following?

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 3: Perception and Learning in Organizations

Which of the following is an example of punishment?

Our emotions influence what we recognize or screen out.

________ is the process of filtering information received by our senses.

Halo effect occurs when:

When supervisors create a positive self-fulfilling prophecy,they tend to change employee behavior by:

Companies with a strong learning orientation warn employees that mistakes will not be tolerated.

According to Kolb's experiential learning model,reflective observation is followed by:

According to social identity theory,we tend to see unique characteristics in every person who is different from us.

Active experimentation and reflective observation are components of:

Which of the following is an example of selective attention?

Which of the following is/are acquired mainly through observation and experience?

One problem with experiential learning is that it captures explicit knowledge,but overlooks tacit knowledge.

In the Johari Window,disclosure of information to colleagues results in:

Self-serving bias is the tendency to take credit for our successes and blame others or the situation for our mistakes.

___________ occurs when our general impression of a person,usually based on one prominent characteristic,colors our perception of other characteristics of that person.

Which of the following increases the future probability of behavior by removing a negative stimulus after the desired behavior occurs?

Which of these statements about behavior modification is FALSE?

The objective of the Johari Window is to:

The process of receiving information about and making sense of the world around us is called:

Tacit knowledge is LEAST likely to be acquired from which of the following?

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters