Question 1

Annie is excited to move from New York to Texas.She has not been happy in New York and sees Texas as a new start with great opportunities.She has used

Accepted Answer

A)  force-field analysis. 
B)  facilitation. 
C)  education and communication. 
D)  participation. 
E)  institutionalizing the change. 
A)  force-field analysis. 
B)  facilitation. 
C)  education and communication. 
D)  participation. 
E)  institutionalizing the change.

Question 2

____________________ is the OD technique that focuses on classroom training.

Accepted Answer

The answer of ____________________ is the OD technique that focuses...

Question 3

A force-field analysis identifies

Accepted Answer

A)  management potential in existing employees. 
B)  differing perceptions among future employees. 
C)  differing perceptions among managers regarding structural change. 
D)  factors that facilitate or hinder organization change. 
E)  the appropriate span of management for an organization. 
A)  management potential in existing employees. 
B)  differing perceptions among future employees. 
C)  differing perceptions among managers regarding structural change. 
D)  factors that facilitate or hinder organization change. 
E)  the appropriate span of management for an organization.

Question 4

Special Exercises
​
The television industry has remained an important part of our environment as a result of innovation.Mark the following as to whether they describe process innovation,product innovation,or both process and product innovation.
-X Factor is a talent show similar to the original American Idol.

Accepted Answer

A) Process innovation 
B) Product innovation 
C) Both process and product innovation 
A) Process innovation 
B) Product innovation 
C) Both process and product innovation

Question 5

The CEO retired abruptly.Her replacement will not be announced until a thorough search is completed.In the meantime,managers are playing it safe.As a result of ____,the managers are resistant to change.

Accepted Answer

A)  uncertainty 
B)  a high level of risk propensity 
C)  threatened self-interests 
D)  different perceptions 
E)  feelings of loss 
A)  uncertainty 
B)  a high level of risk propensity 
C)  threatened self-interests 
D)  different perceptions 
E)  feelings of loss

Question 6

Google launched Google+ for social networking.Google+ is a ____ change.

Accepted Answer

A)  functional 
B)  planned 
C)  line management 
D)  reactive 
E)  hierarchical 
A)  functional 
B)  planned 
C)  line management 
D)  reactive 
E)  hierarchical

Question 7

General Motors frequently asks its employees to measure such things as supervisor effectiveness.This is an OD technique known as ____.

Accepted Answer

A)  surveys 
B)  team building 
C)  process consultation 
D)  diagnostic activities 
E)  third-party peacemaking 
A)  surveys 
B)  team building 
C)  process consultation 
D)  diagnostic activities 
E)  third-party peacemaking

Question 8

Special Exercises
​
The television industry has remained an important part of our environment as a result of innovation.Mark the following as to whether they describe process innovation,product innovation,or both process and product innovation.
-CNN employees saw Coast Guard activity around Washington D.C. ,and they reported hearing gunfire.Within minutes other stations broadcast the story.The situation turned out to be a Coast Guard training exercise with no gunfire.An increase in news channels has increased pressure to be first to report a story,which may lead to inaccurate information.

Accepted Answer

A) Process innovation 
B) Product innovation 
C) Both process and product innovation 
A) Process innovation 
B) Product innovation 
C) Both process and product innovation

Question 9

The reengineering of an organization involves

Accepted Answer

A)  business process change. 
B)  potential major gains in service capabilities. 
C)  changing all aspects of a business. 
D)  the expenditure of money and/or time. 
E)  All of these choices 
A)  business process change. 
B)  potential major gains in service capabilities. 
C)  changing all aspects of a business. 
D)  the expenditure of money and/or time. 
E)  All of these choices

Question 10

The biggest cause of employee resistance to change is uncertainty.

Accepted Answer

A) True 
 B)False

Question 11

Organization ____ is a planned effort that is organization-wide and managed from the top.It is intended to increase organizational effectiveness and health through planned interventions in the organization's processes using behavioral science knowledge.

Accepted Answer

A)  change 
B)  design 
C)  development 
D)  theory 
E)  behavior 
A)  change 
B)  design 
C)  development 
D)  theory 
E)  behavior

Question 12

____ is defined as substantive modification of any part of an organization.

Accepted Answer

A)  Organization development 
B)  Organizing 
C)  Organization change 
D)  Organization implementation 
E)  Organizational structure 
A)  Organization development 
B)  Organizing 
C)  Organization change 
D)  Organization implementation 
E)  Organizational structure

Question 13

Many organizations have gone through massive and comprehensive change programs involving all aspects of organization design,technology,and people.These changes are ____________________.

Accepted Answer

business p

Question 14

Match the following.You may use a response once,more than once,or not at all.
-Change can cause anxiety and nervousness

Accepted Answer

A) Different perceptions 
B) Uncertainty 
C) Participation 
D) Facilitation 
E) Feelings of loss
F)Threatened self-interest
G)Education
H)Force-field analysis 
A) Different perceptions 
B) Uncertainty 
C) Participation 
D) Facilitation 
E) Feelings of loss
F)Threatened self-interest
G)Education
H)Force-field analysis

Question 15

Which of the following is NOT a reason employees resistant change?

Accepted Answer

A)  Uncertainty 
B)  A high level of risk propensity 
C)  Threatened self-interests 
D)  Different perceptions 
E)  Feelings of loss 
A)  Uncertainty 
B)  A high level of risk propensity 
C)  Threatened self-interests 
D)  Different perceptions 
E)  Feelings of loss

Question 16

Ingersoll-Rand Company learned that half of the people using wrenches on an auto assembly line were women,and it recognized a need for a wrench that would fit in a wide range of hand sizes.In terms of the innovation process,this is an example of innovation

Accepted Answer

A)  development. 
B)  application. 
C)  launch. 
D)  growth. 
E)  maturity. 
A)  development. 
B)  application. 
C)  launch. 
D)  growth. 
E)  maturity.

Question 17

Match the following.You may use a response once,more than once,or not at all.
-You still have a job.You will receive training to help with the change.

Accepted Answer

A) Different perceptions 
B) Uncertainty 
C) Participation 
D) Facilitation 
E) Feelings of loss
F)Threatened self-interest
G)Education
H)Force-field analysis 
A) Different perceptions 
B) Uncertainty 
C) Participation 
D) Facilitation 
E) Feelings of loss
F)Threatened self-interest
G)Education
H)Force-field analysis

Question 18

You are the internal relations manager for American Eagle,a regional airline,when it is spun off from American Airlines.How will you help the management team overcome resistance to the new structure?

Accepted Answer

As the internal relations manager for Am

Question 19

The primary change required to convert to making pipe out of plastic rather than steel or copper is in the area of

Accepted Answer

A)  information systems. 
B)  work process. 
C)  work sequences. 
D)  control systems. 
E)  enterprise resource planning. 
A)  information systems. 
B)  work process. 
C)  work sequences. 
D)  control systems. 
E)  enterprise resource planning.

Question 20

Which of the following represents organization change by means of a change in people?

Accepted Answer

A)  A change in the use of computers 
B)  Adopting a new main basis of departmentalization 
C)  Installing a new information system 
D)  Implementing a new performance appraisal system 
E)  Making decisions by team work 
A)  A change in the use of computers 
B)  Adopting a new main basis of departmentalization 
C)  Installing a new information system 
D)  Implementing a new performance appraisal system 
E)  Making decisions by team work

Annie is excited to move from New York to Texas.She has not been happy in New York and sees Texas as a new start with great opportunities.She has used

____________________ is the OD technique that focuses on classroom training.

A force-field analysis identifies

The CEO retired abruptly.Her replacement will not be announced until a thorough search is completed.In the meantime,managers are playing it safe.As a result of ____,the managers are resistant to change.

Google launched Google+ for social networking.Google+ is a ____ change.

General Motors frequently asks its employees to measure such things as supervisor effectiveness.This is an OD technique known as ____.

The reengineering of an organization involves

The biggest cause of employee resistance to change is uncertainty.

Organization ____ is a planned effort that is organization-wide and managed from the top.It is intended to increase organizational effectiveness and health through planned interventions in the organization's processes using behavioral science knowledge.

____ is defined as substantive modification of any part of an organization.

Many organizations have gone through massive and comprehensive change programs involving all aspects of organization design,technology,and people.These changes are ____________________.

Match the following.You may use a response once,more than once,or not at all. -Change can cause anxiety and nervousness

Which of the following is NOT a reason employees resistant change?

Ingersoll-Rand Company learned that half of the people using wrenches on an auto assembly line were women,and it recognized a need for a wrench that would fit in a wide range of hand sizes.In terms of the innovation process,this is an example of innovation

Match the following.You may use a response once,more than once,or not at all. -You still have a job.You will receive training to help with the change.

You are the internal relations manager for American Eagle,a regional airline,when it is spun off from American Airlines.How will you help the management team overcome resistance to the new structure?

The primary change required to convert to making pipe out of plastic rather than steel or copper is in the area of

Which of the following represents organization change by means of a change in people?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 12: Managing Change and Innovation

Annie is excited to move from New York to Texas.She has not been happy in New York and sees Texas as a new start with great opportunities.She has used

____________________ is the OD technique that focuses on classroom training.

A force-field analysis identifies

The CEO retired abruptly.Her replacement will not be announced until a thorough search is completed.In the meantime,managers are playing it safe.As a result of ____,the managers are resistant to change.

Google launched Google+ for social networking.Google+ is a ____ change.

General Motors frequently asks its employees to measure such things as supervisor effectiveness.This is an OD technique known as ____.

The reengineering of an organization involves

The biggest cause of employee resistance to change is uncertainty.

Organization ____ is a planned effort that is organization-wide and managed from the top.It is intended to increase organizational effectiveness and health through planned interventions in the organization's processes using behavioral science knowledge.

____ is defined as substantive modification of any part of an organization.

Many organizations have gone through massive and comprehensive change programs involving all aspects of organization design,technology,and people.These changes are ____________________.

Match the following.You may use a response once,more than once,or not at all. -Change can cause anxiety and nervousness

Which of the following is NOT a reason employees resistant change?

Ingersoll-Rand Company learned that half of the people using wrenches on an auto assembly line were women,and it recognized a need for a wrench that would fit in a wide range of hand sizes.In terms of the innovation process,this is an example of innovation

Match the following.You may use a response once,more than once,or not at all. -You still have a job.You will receive training to help with the change.

You are the internal relations manager for American Eagle,a regional airline,when it is spun off from American Airlines.How will you help the management team overcome resistance to the new structure?

The primary change required to convert to making pipe out of plastic rather than steel or copper is in the area of

Which of the following represents organization change by means of a change in people?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters