Exam 12: Managing Change and Innovation

Briefly describe the results that have been achieved using OD interventions.How do we know that the results were the result of the intervention rather than some other factor?

Which of the following is NOT a type of intervention or activity commonly used in organization development?

Match the following.You may use a response once,more than once,or not at all. -Concerned with changing attitudes,perceptions,behaviors,and expectations

During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way?

Innovation application is the stage at which an organization introduces new products or services to the marketplace.

Match the following.You may use a response once,more than once,or not at all. -Focuses on integrating an employee's goals with the organization's goals

The importance of approaching change from a ____________________ perspective is reinforced by the frequency of organization change.

The replacement of manual quality-control records with a computerized system is an example of an OD intervention.

Studies of the organization change process found that participation

Match the following.You may use a response once,more than once,or not at all. -Enhances the effectiveness of people working in groups

The average age of Americans is at its highest point ever.Retail managers who wear gloves to simulate arthritis and then shop in their stores are using managerial innovation.

Which of the following is NOT an example of an organization change produced as a result of changing people?

Some Mercedes-Benz employees refused to move to Atlanta when the headquarters left New Jersey,because it meant moving away from extended family members and friends.The employees were resistant to change because of

Match the following.You may use a response once,more than once,or not at all. -Classroom training activities

A(n)____________________ is a middle manager who learns about an inventor's idea,becomes committed to it,and then uses knowledge of the large company to help transform the idea into a marketable product or service.

____________________ can be appropriate on the individual,group,or organizational level.It usually involves an OD consultant.

____ is a method for overcoming resistance to organization change.

Mercedes-Benz decided to move its headquarters out of New Jersey.It was tired of the high business taxes,high cost of living,an old outdated headquarters facility,and terrible commutes for its employees.Mercedes was at which step in the comprehensive approach to change?

As ISIL was wreaking havoc in the Middle East,the Obama administration told the U.S.military to cut its strength by 8 percent.This is an example of a(n)____ change.

List and briefly describe six organization development interventions.