Question 1

Employees who help in planning and implementing a change are better able to understand the reasons for the change.This is referred to as

Accepted Answer

A)  force-field analysis. 
B)  facilitation. 
C)  education and communication. 
D)  participation. 
E)  institutionalizing the change. 
A)  force-field analysis. 
B)  facilitation. 
C)  education and communication. 
D)  participation. 
E)  institutionalizing the change.

Question 2

Match the following.You may use a response once,more than once,or not at all.
-An infusion of new products,services,or uses into the organization

Accepted Answer

A) Organizational behavior 
B) Organization change 
C) Organization development 
D) Organization innovation 
E) Organization theory 
A) Organizational behavior 
B) Organization change 
C) Organization development 
D) Organization innovation 
E) Organization theory

Question 3

What impact do you think globalization will have on the three areas of organization change?

Accepted Answer

Globalization will have a significant im

Question 4

No amount of foresight or awareness will totally eliminate the chances that reactive change may be necessary.

Accepted Answer

A) True 
 B)False

Question 5

The idea that organization change may have effects extending beyond the area in which the change takes place relates to one of the integrative management theories presented earlier in the text.What is that theory

Accepted Answer

A)  Systems theory 
B)  Contingency theory 
C)  Scientific management theory 
D)  Theory Z 
E)  Theory Y 
A)  Systems theory 
B)  Contingency theory 
C)  Scientific management theory 
D)  Theory Z 
E)  Theory Y

Question 6

____________________ helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization.

Accepted Answer

Life and c

Question 7

The members of various church boards hold an annual retreat to discuss any problems and issues of concern.This is an example of an organization development intervention technique known as

Accepted Answer

A)  diagnostic activities. 
B)  intergroup activities. 
C)  third-party peacemaking. 
D)  team building. 
E)  process consultation. 
A)  diagnostic activities. 
B)  intergroup activities. 
C)  third-party peacemaking. 
D)  team building. 
E)  process consultation.

Question 8

Force-field analysis is generally considered the most effective technique for reducing resistance to change.

Accepted Answer

A) True 
 B)False

Question 9

Toyota added a plug in version of the Prius.This is an example of

Accepted Answer

A)  organization development. 
B)  organization evolution. 
C)  organization change. 
D)  organization implementation. 
E)  organizational structure. 
A)  organization development. 
B)  organization evolution. 
C)  organization change. 
D)  organization implementation. 
E)  organizational structure.

Question 10

Match the following.You may use a response once,more than once,or not at all.
-I won't see José at work anymore

Accepted Answer

A) Different perceptions 
B) Uncertainty 
C) Participation 
D) Facilitation 
E) Feelings of loss
F)Threatened self-interest
G)Education
H)Force-field analysis 
A) Different perceptions 
B) Uncertainty 
C) Participation 
D) Facilitation 
E) Feelings of loss
F)Threatened self-interest
G)Education
H)Force-field analysis

Question 11

Match the following.You may use a response once,more than once,or not at all.
-Focus on organization design and its relationship with organization processes and people

Accepted Answer

A) Diagnostic activities 
B) Intergroup activities 
C) Process consultation 
D) Team building 
E) Technostructural activities
F)Survey feedback
G)Third-party peacemaking
H)Life and career planning
I)Coaching and counseling
J)Planning and goal setting
K)Reengineering
L)Education 
A) Diagnostic activities 
B) Intergroup activities 
C) Process consultation 
D) Team building 
E) Technostructural activities
F)Survey feedback
G)Third-party peacemaking
H)Life and career planning
I)Coaching and counseling
J)Planning and goal setting
K)Reengineering
L)Education

Question 12

Rite Aid is using bigger fonts on its private label packages to make it easier for older customers to read.This is an example of ____________________ innovation.

Accepted Answer

The answer of Rite Aid is using bigger fonts on...

Question 13

Which of the following statements is NOT a fundamental assumption of organization development?

Accepted Answer

A)  Employees have strong social needs. 
B)  Management-employee cooperation/collaboration is needed. 
C)  Organization design affects individual and group behavior. 
D)  Employees normally take an adversarial stance with respect to the organization. 
E)  Employees have strong growth needs. 
A)  Employees have strong social needs. 
B)  Management-employee cooperation/collaboration is needed. 
C)  Organization design affects individual and group behavior. 
D)  Employees normally take an adversarial stance with respect to the organization. 
E)  Employees have strong growth needs.

Question 14

The process by which the manager identifies and then tries to eliminate as many of the negatives⎯factors that will make the job of change more difficult⎯as possible is called

Accepted Answer

A)  facilitation. 
B)  implementation. 
C)  force-field analysis. 
D)  participative development. 
E)  communication and education. 
A)  facilitation. 
B)  implementation. 
C)  force-field analysis. 
D)  participative development. 
E)  communication and education.

Question 15

Hurricane Irene pummeled the pumpkin crop in the Northeast.Wholesalers reached out to growers in the Midwest and Canada when pumpkin prices in the Northeast more than doubled.Hurricane Irene created ____ change.

Accepted Answer

A)  functional 
B)  planned 
C)  line management 
D)  reactive 
E)  hierarchical 
A)  functional 
B)  planned 
C)  line management 
D)  reactive 
E)  hierarchical

Question 16

ERP is a(n)____________________ change.

Accepted Answer

technology

Question 17

Match the following.You may use a response once,more than once,or not at all.
-The new system should improve productivity 25%

Accepted Answer

A) Different perceptions 
B) Uncertainty 
C) Participation 
D) Facilitation 
E) Feelings of loss
F)Threatened self-interest
G)Education
H)Force-field analysis 
A) Different perceptions 
B) Uncertainty 
C) Participation 
D) Facilitation 
E) Feelings of loss
F)Threatened self-interest
G)Education
H)Force-field analysis

Question 18

Managers start by listing each set of forces and then trying to tip the balance so that the forces facilitating the change outweigh those hindering the change when they are doing ____________________.

Accepted Answer

force-fiel

Question 19

Successful OD is done usually when everyone perceives an urgent need for change,and they start with a new,clean slate.

Accepted Answer

A) True 
 B)False

Question 20

As Americans get older,more stores are ensuring parking spaces are bigger,closer,and more plentiful.What kind of changes are they making?

Accepted Answer

A)  Mechanical 
B)  Managerial 
C)  Radical 
D)  Technical 
E)  Process 
A)  Mechanical 
B)  Managerial 
C)  Radical 
D)  Technical 
E)  Process

Employees who help in planning and implementing a change are better able to understand the reasons for the change.This is referred to as

Match the following.You may use a response once,more than once,or not at all. -An infusion of new products,services,or uses into the organization

What impact do you think globalization will have on the three areas of organization change?

No amount of foresight or awareness will totally eliminate the chances that reactive change may be necessary.

The idea that organization change may have effects extending beyond the area in which the change takes place relates to one of the integrative management theories presented earlier in the text.What is that theory

____________________ helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization.

The members of various church boards hold an annual retreat to discuss any problems and issues of concern.This is an example of an organization development intervention technique known as

Force-field analysis is generally considered the most effective technique for reducing resistance to change.

Toyota added a plug in version of the Prius.This is an example of

Match the following.You may use a response once,more than once,or not at all. -I won't see José at work anymore

Match the following.You may use a response once,more than once,or not at all. -Focus on organization design and its relationship with organization processes and people

Rite Aid is using bigger fonts on its private label packages to make it easier for older customers to read.This is an example of ____________________ innovation.

Which of the following statements is NOT a fundamental assumption of organization development?

The process by which the manager identifies and then tries to eliminate as many of the negatives⎯factors that will make the job of change more difficult⎯as possible is called

Hurricane Irene pummeled the pumpkin crop in the Northeast.Wholesalers reached out to growers in the Midwest and Canada when pumpkin prices in the Northeast more than doubled.Hurricane Irene created ____ change.

ERP is a(n)____________________ change.

Match the following.You may use a response once,more than once,or not at all. -The new system should improve productivity 25%

Managers start by listing each set of forces and then trying to tip the balance so that the forces facilitating the change outweigh those hindering the change when they are doing ____________________.

Successful OD is done usually when everyone perceives an urgent need for change,and they start with a new,clean slate.

As Americans get older,more stores are ensuring parking spaces are bigger,closer,and more plentiful.What kind of changes are they making?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 12: Managing Change and Innovation

Employees who help in planning and implementing a change are better able to understand the reasons for the change.This is referred to as

Match the following.You may use a response once,more than once,or not at all. -An infusion of new products,services,or uses into the organization

What impact do you think globalization will have on the three areas of organization change?

No amount of foresight or awareness will totally eliminate the chances that reactive change may be necessary.

The idea that organization change may have effects extending beyond the area in which the change takes place relates to one of the integrative management theories presented earlier in the text.What is that theory

____________________ helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization.

The members of various church boards hold an annual retreat to discuss any problems and issues of concern.This is an example of an organization development intervention technique known as

Force-field analysis is generally considered the most effective technique for reducing resistance to change.

Toyota added a plug in version of the Prius.This is an example of

Match the following.You may use a response once,more than once,or not at all. -I won't see José at work anymore

Match the following.You may use a response once,more than once,or not at all. -Focus on organization design and its relationship with organization processes and people

Rite Aid is using bigger fonts on its private label packages to make it easier for older customers to read.This is an example of ____________________ innovation.

Which of the following statements is NOT a fundamental assumption of organization development?

The process by which the manager identifies and then tries to eliminate as many of the negatives⎯factors that will make the job of change more difficult⎯as possible is called

Hurricane Irene pummeled the pumpkin crop in the Northeast.Wholesalers reached out to growers in the Midwest and Canada when pumpkin prices in the Northeast more than doubled.Hurricane Irene created ____ change.

ERP is a(n)____________________ change.

Match the following.You may use a response once,more than once,or not at all. -The new system should improve productivity 25%

Managers start by listing each set of forces and then trying to tip the balance so that the forces facilitating the change outweigh those hindering the change when they are doing ____________________.

Successful OD is done usually when everyone perceives an urgent need for change,and they start with a new,clean slate.

As Americans get older,more stores are ensuring parking spaces are bigger,closer,and more plentiful.What kind of changes are they making?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters