Exam 12: Managing Change and Innovation

Andrea had worked in the marketing department for 27 years.She knows the history and successes of the office better than any other employee.When change is suggested,she is reluctant because she remembers accomplishments related to the current way of doing things.As a result of ____,she is resistant to change.

Which of the following is a type of intervention or activity commonly used in organization development?

The first stage of the organizational innovation process is

Every successful innovation bears its own seeds of ____________________.

List the major types of innovation and give an example of each.

Research into the health benefits of eating pomegranates led to many new food items containing the fruit.This is an example of a(n)____ innovation.

Match the following.You may use a response once,more than once,or not at all. -Radical redesign of all aspects of a business

The steps in the reengineering process do NOT involve

Given the diversity of activities encompassed by OD,it is surprising that managers report mixed results from various OD interventions.

Match the following.You may use a response once,more than once,or not at all. -My department may become less significant

Reengineering is needed when an organization

Match the following.You may use a response once,more than once,or not at all. -Control system

Match the following.You may use a response once,more than once,or not at all. -Performance

A(n)____________________ is a top-level manager in a large organization who approves of and supports the success of an inventor's product.

Match the following.You may use a response once,more than once,or not at all. -Culture

eBay wanted to sell Skype.This represented an attempt to implement change through a change in structure and design.

Special Exercises ​ The television industry has remained an important part of our environment as a result of innovation.Mark the following as to whether they describe process innovation,product innovation,or both process and product innovation. -Wide screen televisions have similar proportions to big screen movie theaters.

Vera Bradley makes fashion accessories.It releases four new patterns four times a year.The new patterns are an example of a(n)____ innovation.

Match the following.You may use a response once,more than once,or not at all. -Used when substantial conflict exists