Question 1

Which of the following is NOT one of the major areas in which organization change takes place?

Accepted Answer

A)  Social responsibility 
B)  Organization structure and design 
C)  Technology and operations 
D)  People 
E)  All of these choices 
A)  Social responsibility 
B)  Organization structure and design 
C)  Technology and operations 
D)  People 
E)  All of these choices

Question 2

The average age of Americans is at its highest point ever.Baby boomers are starting to turn 65.Morgan Stanley installed lighting that is friendlier to older eyes.This is an example of a(n)____ innovation.

Accepted Answer

A)  process 
B)  product 
C)  radical 
D)  managerial 
E)  instrumental 
A)  process 
B)  product 
C)  radical 
D)  managerial 
E)  instrumental

Question 3

How do the reward system and organization culture affect innovation in organizations?

Accepted Answer

The reward system and organization cultu

Question 4

Motorola determined it could better service its customers by implementing a quality initiative called Six Sigma.Its first step in this process would be to

Accepted Answer

A)  get top management support for the plan. 
B)  develop goals and a strategy for this reengineering. 
C)  create a sense of urgency among its employees. 
D)  optimize the availability of potentially necessary reengineering resources. 
E)  hire a change agent. 
A)  get top management support for the plan. 
B)  develop goals and a strategy for this reengineering. 
C)  create a sense of urgency among its employees. 
D)  optimize the availability of potentially necessary reengineering resources. 
E)  hire a change agent.

Question 5

Activities that are designed to bring about organization change through organization design,its technology,and interrelationships with people are known as ____________________ activities.

Accepted Answer

The answer of Activities that are designed to bring about...

Question 6

Sponsors are entrepreneurs who develop new businesses in the context of large organizations.

Accepted Answer

A) True 
 B)False

Question 7

All of the following are reasons to use coaching and counseling as an organization development intervention technique EXCEPT

Accepted Answer

A)  to provide an evaluation of current performance. 
B)  to help people see themselves as others see them. 
C)  to teach behaviors that will help people to work with others. 
D)  to help workers focus on how to perform better in the future. 
E)  to provide nonevaluative feedback. 
A)  to provide an evaluation of current performance. 
B)  to help people see themselves as others see them. 
C)  to teach behaviors that will help people to work with others. 
D)  to help workers focus on how to perform better in the future. 
E)  to provide nonevaluative feedback.

Question 8

Big Y,a supermarket chain,decided to remove self-service checkout lanes because they did not speed up the checkout process.This was an example of organization change through a change in

Accepted Answer

A)  people. 
B)  technology and operations. 
C)  social responsibility. 
D)  culture. 
E)  structure and design. 
A)  people. 
B)  technology and operations. 
C)  social responsibility. 
D)  culture. 
E)  structure and design.

Question 9

As a change device,process consultation is concerned with organization technology and the associated processes.

Accepted Answer

A) True 
 B)False

Question 10

The mobile device security market is expected to quadruple in five years.Anti-virus company Webroot is expanding its mobile device department.This is an example of change in

Accepted Answer

A)  social responsibility. 
B)  organization structure and design. 
C)  technology and operations. 
D)  people. 
E)  organization mission. 
A)  social responsibility. 
B)  organization structure and design. 
C)  technology and operations. 
D)  people. 
E)  organization mission.

Question 11

The focus of the organization development intervention technique known as technostructural activities is on

Accepted Answer

A)  the patterns,processes,and methods of conflict resolution in the organization. 
B)  the design of the organization,its transformation processes,and how they interrelate with people. 
C)  helping people to formulate their own goals and integrate them with the goals of the organization. 
D)  enhancing the overall effectiveness of the group through understanding of other people's points of view. 
E)  improving the relationship between two or more groups. 
A)  the patterns,processes,and methods of conflict resolution in the organization. 
B)  the design of the organization,its transformation processes,and how they interrelate with people. 
C)  helping people to formulate their own goals and integrate them with the goals of the organization. 
D)  enhancing the overall effectiveness of the group through understanding of other people's points of view. 
E)  improving the relationship between two or more groups.

Question 12

Special Exercises
​
The television industry has remained an important part of our environment as a result of innovation.Mark the following as to whether they describe process innovation,product innovation,or both process and product innovation.
-On Demand allows viewing programs when the consumer wants instead of when the program aired and it shows fewer commercials.

Accepted Answer

A) Process innovation 
B) Product innovation 
C) Both process and product innovation 
A) Process innovation 
B) Product innovation 
C) Both process and product innovation

Question 13

Special Exercises
​
The television industry has remained an important part of our environment as a result of innovation.Mark the following as to whether they describe process innovation,product innovation,or both process and product innovation.
-Networks use high viewing times like the Super Bowl or the Olympics to promote their upcoming new lineup of shows.

Accepted Answer

A) Process innovation 
B) Product innovation 
C) Both process and product innovation 
A) Process innovation 
B) Product innovation 
C) Both process and product innovation

Question 14

Changing the enterprise resource planning system is an example of using organization structure and design as an organization change agent.

Accepted Answer

A) True 
 B)False

Question 15

Hurricane Irene pummeled the pumpkin crop in the Northeast.Wholesalers reached out to growers in the Midwest and Canada as prices of pumpkins in the Northeast more than doubled.Hurricane Irene created change in the area of

Accepted Answer

A)  people. 
B)  operations. 
C)  social responsibility. 
D)  culture. 
E)  organization structure and design. 
A)  people. 
B)  operations. 
C)  social responsibility. 
D)  culture. 
E)  organization structure and design.

Question 16

Google allows employees to use 20 percent of their time (one day per week)to work on their own side projects in order to foster ____________________.

Accepted Answer

The answer of Google allows employees to use 20 percent...

Question 17

Which of the following exemplifies a people change that would result in an organization change?

Accepted Answer

A)  New CEO 
B)  Job redesign 
C)  Financial partnerships 
D)  Change in reporting relationships 
E)  Change from standard assembly line to autonomous work groups 
A)  New CEO 
B)  Job redesign 
C)  Financial partnerships 
D)  Change in reporting relationships 
E)  Change from standard assembly line to autonomous work groups

Question 18

Since change is so disruptive,it is uncommon for multiple organization change activities to be going on simultaneously.

Accepted Answer

A) True 
 B)False

Question 19

Briefly describe the Lewin model for organization change.As outlined in the text,what is the major criticism of this model?

Accepted Answer

The Lewin model for organization change

Question 20

Change can involve virtually any aspect of an organization.

Accepted Answer

A) True 
 B)False

Which of the following is NOT one of the major areas in which organization change takes place?

The average age of Americans is at its highest point ever.Baby boomers are starting to turn 65.Morgan Stanley installed lighting that is friendlier to older eyes.This is an example of a(n)____ innovation.

How do the reward system and organization culture affect innovation in organizations?

Motorola determined it could better service its customers by implementing a quality initiative called Six Sigma.Its first step in this process would be to

Activities that are designed to bring about organization change through organization design,its technology,and interrelationships with people are known as ____________________ activities.

Sponsors are entrepreneurs who develop new businesses in the context of large organizations.

All of the following are reasons to use coaching and counseling as an organization development intervention technique EXCEPT

Big Y,a supermarket chain,decided to remove self-service checkout lanes because they did not speed up the checkout process.This was an example of organization change through a change in

As a change device,process consultation is concerned with organization technology and the associated processes.

The mobile device security market is expected to quadruple in five years.Anti-virus company Webroot is expanding its mobile device department.This is an example of change in

The focus of the organization development intervention technique known as technostructural activities is on

Changing the enterprise resource planning system is an example of using organization structure and design as an organization change agent.

Hurricane Irene pummeled the pumpkin crop in the Northeast.Wholesalers reached out to growers in the Midwest and Canada as prices of pumpkins in the Northeast more than doubled.Hurricane Irene created change in the area of

Google allows employees to use 20 percent of their time (one day per week)to work on their own side projects in order to foster ____________________.

Which of the following exemplifies a people change that would result in an organization change?

Since change is so disruptive,it is uncommon for multiple organization change activities to be going on simultaneously.

Briefly describe the Lewin model for organization change.As outlined in the text,what is the major criticism of this model?

Change can involve virtually any aspect of an organization.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 12: Managing Change and Innovation

Which of the following is NOT one of the major areas in which organization change takes place?

The average age of Americans is at its highest point ever.Baby boomers are starting to turn 65.Morgan Stanley installed lighting that is friendlier to older eyes.This is an example of a(n)____ innovation.

How do the reward system and organization culture affect innovation in organizations?

Motorola determined it could better service its customers by implementing a quality initiative called Six Sigma.Its first step in this process would be to

Activities that are designed to bring about organization change through organization design,its technology,and interrelationships with people are known as ____________________ activities.

Sponsors are entrepreneurs who develop new businesses in the context of large organizations.

All of the following are reasons to use coaching and counseling as an organization development intervention technique EXCEPT

Big Y,a supermarket chain,decided to remove self-service checkout lanes because they did not speed up the checkout process.This was an example of organization change through a change in

As a change device,process consultation is concerned with organization technology and the associated processes.

The mobile device security market is expected to quadruple in five years.Anti-virus company Webroot is expanding its mobile device department.This is an example of change in

The focus of the organization development intervention technique known as technostructural activities is on

Changing the enterprise resource planning system is an example of using organization structure and design as an organization change agent.

Hurricane Irene pummeled the pumpkin crop in the Northeast.Wholesalers reached out to growers in the Midwest and Canada as prices of pumpkins in the Northeast more than doubled.Hurricane Irene created change in the area of

Google allows employees to use 20 percent of their time (one day per week)to work on their own side projects in order to foster ____________________.

Which of the following exemplifies a people change that would result in an organization change?

Since change is so disruptive,it is uncommon for multiple organization change activities to be going on simultaneously.

Briefly describe the Lewin model for organization change.As outlined in the text,what is the major criticism of this model?

Change can involve virtually any aspect of an organization.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters