Exam 12: Managing Change and Innovation

Special Exercises ​ The television industry has remained an important part of our environment as a result of innovation.Mark the following as to whether they describe process innovation,product innovation,or both process and product innovation. -MTV provides 11 different program variations to satisfy cultural differences around the world.

Which of the following would be classified under the broad heading of organization change by means of technology and operations?

One of the reasons people often resist change appears to be they have different perceptions of the need for change.

Because ____________________ change may be hurried,the potential for poorly conceived and executed change is increased.

The business world is a relatively unstable environment.However managers are needed in many careers with more stability like state and federal government,school administration,and faith based organizations.Where do you want to work? Describe the organizational change you expect to experience there.

____________________ are an OD technique in which questionnaires,attitude surveys,interviews,and meetings assess various characteristics of the organization.

Define the term organizational innovation.Briefly describe the stages of the innovation process.

Many companies bring together managers from various divisions to have them participate in a weekend of team-building exercises.These exercises are intended to iron out problem areas and to encourage more company-wide communications.Such exercises are one of the interventions used in organization

The intervention technique called ____ uses organization development consultants who observe the communication patterns and methods of cooperation and conflict resolution in an organization.

Mobo Tap created Dolphin Browser to allow Apple users to more easily navigate in mobile devices.This is an example of ____ change.

Workers in a college's alumni office hated the week in which alumni newsletters were prepared for mailing.The folding,stapling,sorting,and affixing of labels was all done by hand and required the assistance of everyone in the office.To improve group relationships and reduce stress,the Alumni Director purchased a machine that could perform all tasks required to create the mailers.This is an example of an organization development intervention technique known as

The security market for mobile devices is expected to quadruple in five years.Anti-virus company Webroot is expanding its mobile device department.The forecasted market expansion is an example of

Which of the following is NOT a force in the task environment that requires an organization to change?

Reengineering means changing only the structure and technology areas of an organization.

Walgreens is attaching magnifying glasses to shelves to help customers read packages.The change is an example of ____________________ innovation.

Force-field analysis is a technique that helps managers overcome resistance to change.

After the federal government stepped in to keep some businesses from failing,new attention was focused on executive compensation.Politicians,tax payers and news media called for change.This is an example of an organization change attempt focused on influencing

Special Exercises ​ The television industry has remained an important part of our environment as a result of innovation.Mark the following as to whether they describe process innovation,product innovation,or both process and product innovation. -Computerization allows the screen to show actors morphing into monsters.Prior to computers,makeup was used.

____________________ is often the most effective technique for overcoming resistance to change.

The first stage in the organizational innovation process is ____________________.