Exam 18: Managing Work Groups and Teams

The shipping department receives the products to be shipped from the production group.These two groups are constantly in conflict with one another,most likely due to

As teams become more ____________________,their members tend to interact more frequently,conform more to norms,and become more satisfied.

The head of the management department formed a committee and charged them to develop a policy document for evaluating faculty members.The committee will disband when this task is completed.What kind of group is this?

Match the following.You may use a response once,more than once,or not at all. -Group meets once a year

Increased interdependence makes coordination more difficult,it also increases the potential for ____________________.

You are a shift supervisor.This means you are a member of a(n)____ group.

Match the following.You may use a response once,more than once,or not at all. -Capability of the individual is exceeded

Implementing teams is essentially the same as implementing

Drew just joined a group supporting literacy in elementary schools because a teacher in the group is good looking and he want to meet her.Which of the following is Drew's primary reason for joining the group?

Jerry became a board member of the Helene Cody Foundation because he strongly believes in the mission of the organization,which is "to inspire youth to volunteer,to better their communities and themselves." He joined because of instrumental benefits.

Factors that might contribute to an individual's interpersonal attraction to a group include all the following EXCEPT

The informal leader of a group usually draws on which forms of power?

In most compromise situations,everyone wins.

During the ____________________ stage there may be a general lack of unity and uneven interaction patterns.

3M uses cross-functional teams to solve problems.One group was asked to figure out ways that 3M could sell more Bow Magic Pull Bow,a relatively new venture for the company.When the group reached the ____ stage of group development,the group had become a mechanism for accomplishing its purpose.It directed its energies toward goal attainment and developed the Home Shopping Network.

Joe is a mechanic at Thunderbird Motors.He is frequently given used parts to install in cars that he works on,but he knows customers are being charged for new parts.This practice really bothers him.Joe is experiencing

Some organizations work to actively manage the ____________________ process for newcomers;others leave it to happenstance.

When the members enact the roles they have accepted,interaction occurs,and the efforts of the group are directed toward goal attainment,the group has reached the norming phase.

The ____ starts the process of role dynamics.It is designed by the group.

Liz is an executive assistant.She recently changed executives.The new executive keeps telling her to stop checking on him when he travels.If there is a problem he will call her,otherwise no news is good news.The new executive is trying to decrease