Exam 18: Managing Work Groups and Teams

When an organization assigns you to a group for a specific length of time to accomplish a specific goal,you are a member of a(n)____ group.

Which of the following is NOT a characteristic of a group in an organization?

What benefits do teams provide to organizations?

During an episode of Mad Men,the ad firm was bought by a British agency.Then a Brit was brought in to oversee operations.This is an example of

Which of the following combinations of group performance norms and cohesiveness will lead to the lowest level of performance in a group?

____________________ occurs when a single source sends clear but contradictory messages.

Special Exercises ? ? An Executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups,each with five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants.? ? Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. -From the information provided,you can tell that this group will never be highly cohesive and will at best perform moderately well.

Match the following.You may use a response once,more than once,or not at all. -Group members may experience temporary regressions to the previous stage

In a highly socialized team,the members work well together,support and trust one another,and are generally effective at achieving their chosen goals.

A group created by the organization to accomplish a number of purposes during an indefinite time period is a(n)

Match the following.You may use a response once,more than once,or not at all. -Disagreement over goals

Norms are defined as

Describe two groups you belong to.Why did you join them?

Collene sits with Matt,Chris,Weining,and Architha at lunch.They discuss politics.The group may add or lose a member,and how long they will meet is unclear.What kind of group is this?

You are picked to join a problem-solving team that is trying to improve customer service.Describe stages your team will go through.

You are the plant manager at Acme Plastics.You are running two shifts a day⎯a day shift and an evening shift.Before the day shift leaves each day,the workers must get an adequate supply of raw materials from the warehouse for the evening shift to use.On several occasions,they have failed to do so.By the time the evening shift gets to work,the warehouse is locked up,and it takes about three hours to get someone out to unlock it and get the production line rolling again.The two shift supervisors are at each other's throats,and you have to do something to correct the situation.What is the basic problem causing this conflict? What could you do to solve it?

Which of the following statements accurately describes a task group?

Match the following.You may use a response once,more than once,or not at all. -Comprises workers and supervisors;declining in popularity

The last two stages of role development are individual processes,as the new group members perceive and ____________________ their roles.

Special Exercises ? ? An Executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups,each with five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants.? ? Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. -Class cohesiveness will increase when the groups learn there will be peer evaluations figured into their grade.