Exam 18: Managing Work Groups and Teams

On the television show Mad Men,Roger is higher in the organization than Don.However,Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success.Don is the

A(n)____________________ is created by its own members for purposes that may or may not be relevant to organizational goals.

Group cohesiveness is fostered by all of the following EXCEPT

Jim Randolph is a very good friend of the shift supervisor and can frequently get the supervisor to overlook things he would otherwise reprimand Jim's group for doing.Because Jim can do this for the group,the group does not expect him to take part in the daily equipment cleanup.This is an example of

A person who engages in leadership activities but whose right to do so has not been formally recognized is called a(n)

Company A sued Company B.Discuss the impact this conflict will have on Company B.

Conflict in an organization is MOST likely to occur if ____ interdependence exists.

Since much conflict in organizations revolves around the use of resources,learning to compromise should reduce conflict.

Identify and define the five types of teams and groups in organizations.

Chad observed some unethical behavior in the accounting department at work.He abruptly quit because he wanted nothing to do with it.He was experiencing

The first two stages of role development are individual processes,as the group members let individuals know what is expected of them.

Oschur is volunteering at a food bank.He feels better about himself when he spends some time helping others.Which of the following explains his primary reason for joining the group?

You are a department manager at an outlet clothing store.Customer complaints are up significantly compared to the same period last year.You attribute this increase to a lack of cohesiveness among the members of the service staff and low performance norms.Describe a program that could help you overcome both problems and increase the cohesiveness of your service staff.

If an individual who is new to a group violates one of its important norms,which of the following is the first action the group most likely will take to enforce norm conformity?

Three basic kinds of groups are found in organizations⎯functional groups,informal or interest groups,and task groups and teams.

Match the following.You may use a response once,more than once,or not at all. -Conflicting signals from different sources in the same role

Well-designed and implemented teams will result in

One may assume that after a functional group accomplishes its current objectives,it will

____________________ arises when the sent role is unclear.

Which of the following is the role in which the group members actually transmit their expectations to a group member?