Exam 18: Managing Work Groups and Teams

Burger King settled a lawsuit with Coca-Cola that claimed data Coca-Cola provided about a frozen Coke taste test were fixed and misled Burger King executives.This is an example of

Match the following.You may use a response once,more than once,or not at all. -Conflict between role demands and personal value system

Which of the following actions should increase the cohesiveness of a sales force?

Organizations form ____ groups.

Roles develop through which of the following role episodes?

The finance department was performing solidly when the director retired.Her replacement moved up from within the department.The ripple effect caused the department to temporarily shift to the ____ phase of group development.

Karl's boss declared "Expenses are too high,Stop all travel." However,the next day she told Karl to check on production in Atlanta,which requires a flight.Karl is experiencing

Claudia is a personal financial planner.When she moved her family to a new city she joined a swim club.Claudia finds sitting by the pool,chatting with other parents,is a good way to network and further her career.Her primary reason for joining the club was

A group created by an organization to accomplish a limited number of goals within a stated time is a(n)

St.Paul Church formed a committee to set goals for the year.The committee included youth,adult,and senior ministry leaders,plus the treasurer,senior pastor,and choir director.This is an example of a(n)

Special Exercises ? ? An Executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups,each with five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants.? ? Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. -The way that the veterans respect each other may decrease the group's cohesiveness.

Match the following.You may use a response once,more than once,or not at all. -Members enter and leave the network as needed and may take turns serving as leader

Special Exercises ? ? An Executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups,each with five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants.? ? Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. -The instructor created a task group.

Informal groups in organizations are not very powerful so managers can ignore them.

One method of ____________________ conflict is to expand the resource base.

A moderate level of conflict in an organization can lead to all EXCEPT which of the following?

A(n)____________________ is a group of workers that functions as a unit,often with little or no supervision,to carry out work-related tasks,functions,and activities group.

Which of the following is NOT an example of a task group?

Match the following.You may use a response once,more than once,or not at all. -Second stage in group development

Which of the following combinations of group performance norms and cohesiveness is BEST from the manager's point of view?