Exam 18: Managing Work Groups and Teams

Special Exercises ? ? An Executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups,each with five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants.? ? Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. -Each member of the group has a role to play in helping the group reach its goals.

Match the following.You may use a response once,more than once,or not at all. -Intragroup competition

During which stage of group development do the members try out various forms of behavior in an attempt to test the waters and see what will be acceptable in the group?

At what stage of group development might group members regress to the previous stage of group development?

In the last department Ann worked in,people could take extra time during work breaks without other members of the group saying anything.In her new department,if you take extra time,your coworkers are likely to make caustic remarks when you get back to your desk.From the new group's point of view,this example deals with what concept?

The second stage of group development is

Match the following.You may use a response once,more than once,or not at all. -Group members resist the structure that has begun to emerge

In your role as a student,your professors expect you to spend two hours studying outside class for every hour spent in class.On the other hand,your boss expects you to work at least 10 hours overtime weekly.This problem could lead to interrole conflict.

Jim is the unofficial leader of the group.When he makes an outlandish proposal everyone takes it seriously.But if Bill had proposed the same thing he would have been ridiculed.This is an example of norm ____________________.

What does the term cohesiveness mean? What factors can influence the degree of cohesiveness in a group?

The Manchester athletic department created a group to raise money for a new track.This is an example of a

Even when a formal leader is designated,the group or team may also look to others for leadership.

A useful method for stimulating conflict is to bring in one or more outsiders who will shake things up.

Match the following.You may use a response once,more than once,or not at all. -Group members are feeling each other out to determine acceptable behaviors

People meet their need for ____________________ when they choose to join groups.

Comcast is trying to compete for the Chinese market by offering more Chinese channels.They put together a team,but at the last meeting the members could not agree on how equitably to divide up the tasks for developing a marketing plan.Two people tried to assume leadership roles,which led to more conflict.This group is at the ____ stage of group development.

Al Moore is part of a group that recently formed.He accepted a follower role and let Bill Kline be the leader.Bill has the group focused on goal attainment and functioning well.What stage of development is this group in at the present time?

Resistance over implementing work teams is most likely to come from

Which of the following is NOT a type of team?

Match the following.You may use a response once,more than once,or not at all. -The group has become goal oriented and members interact freely