Question 1

____ conflict occurs when there is conflict between two or more roles.

Accepted Answer

A)  Intrarole 
B)  Interrole 
C)  Intrasender 
D)  Intersender 
E)  Person-role 
A)  Intrarole 
B)  Interrole 
C)  Intrasender 
D)  Intersender 
E)  Person-role

Question 2

Groups are the basis for much of the work that gets done,and they evolve both inside and outside the normal structural boundaries of the organization.

Accepted Answer

A) True 
 B)False

Question 3

Role ambiguity is not a significant problem for the individual who must contend with it or the organization that expects the employee to perform.

Accepted Answer

A) True 
 B)False

Question 4

Ray's boss told him that there can be no more overtime for the next month,but after lunch he tells one of Ray's subordinates to work late to finish a project.This is an example of ____ conflict.

Accepted Answer

A)  intersender role 
B)  intrasender role 
C)  intrarole 
D)  person-role 
E)  interrole 
A)  intersender role 
B)  intrasender role 
C)  intrarole 
D)  person-role 
E)  interrole

Question 5

The stage of group development that generally begins with a burst of activity is

Accepted Answer

A)  norming. 
B)  storming. 
C)  forming. 
D)  performing. 
E)  conforming. 
A)  norming. 
B)  storming. 
C)  forming. 
D)  performing. 
E)  conforming.

Question 6

When an organization decides to use teams,it is

Accepted Answer

A)  usually making a mistake. 
B)  implementing a form of organizational change. 
C)  using functional groups to resolve the organization's problems. 
D)  fostering cohesiveness. 
E)  violating the basic tenet of organizational design that calls for "one person,one boss." 
A)  usually making a mistake. 
B)  implementing a form of organizational change. 
C)  using functional groups to resolve the organization's problems. 
D)  fostering cohesiveness. 
E)  violating the basic tenet of organizational design that calls for "one person,one boss."

Question 7

Jose is vice president of marketing and sustainability.There is a conference on corporate sustainability that he feels he should attend,but at the same time the agency he hired is ready to present their ideas for a new campaign.Jose is experiencing

Accepted Answer

A)  intrarole conflict. 
B)  storming. 
C)  role unreliability. 
D)  intrasender conflict. 
E)  interrole conflict. 
A)  intrarole conflict. 
B)  storming. 
C)  role unreliability. 
D)  intrasender conflict. 
E)  interrole conflict.

Question 8

Special Exercises
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An Executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups,each with five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants.?
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Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
-Role ambiguity will occur when the group assumes that the management consultant will type the final report,and she refuses.

Accepted Answer

A) True 
 B)False

Question 9

A group of ten people assembled to do volunteer work for Habitat for Humanity.Cohesiveness was high from the start because they all wanted to be there,helping others,and making a big difference in the lives of a family.Cohesiveness was high due to

Accepted Answer

A)  agreement on goals. 
B)  personal attraction. 
C)  intergroup competition. 
D)  interaction. 
E)  favorable evaluation. 
A)  agreement on goals. 
B)  personal attraction. 
C)  intergroup competition. 
D)  interaction. 
E)  favorable evaluation.

Question 10

Which of these is a common reason for joining a group?

Accepted Answer

A)  Interpersonal attraction 
B)  Group activities 
C)  Identification with group goals 
D)  Instrumental benefits from membership 
E)  All of these choices 
A)  Interpersonal attraction 
B)  Group activities 
C)  Identification with group goals 
D)  Instrumental benefits from membership 
E)  All of these choices

Question 11

Joe has been put in charge of the advertising campaign for a high-sugar,ready-to-eat cereal.He knows that one of the most effective ways to market such a product is to advertise on Saturday morning cartoon shows,but he feels that it is wrong to push high-sugar foods to young children.Joe is suffering intrasender conflict.

Accepted Answer

A) True 
 B)False

Question 12

John is a realtor.He joined the Lions Club to network and get listings.He joined for need satisfaction.

Accepted Answer

A) True 
 B)False

Question 13

In your work group,the newest member of the group is expected to arrive a little early and make the first pot of coffee of the day.This is an example of

Accepted Answer

A)  norm variation. 
B)  norm generalization. 
C)  norm conformity. 
D)  group cohesiveness. 
E)  norm specification. 
A)  norm variation. 
B)  norm generalization. 
C)  norm conformity. 
D)  group cohesiveness. 
E)  norm specification.

Question 14

The need to be a team player has decreased recently,so many organizations will actively resist hiring someone who wants to work with others.

Accepted Answer

A) True 
 B)False

Question 15

Many intergroup conflicts arise more from organizational causes then from interpersonal causes.

Accepted Answer

A) True 
 B)False

Question 16

Special Exercises
?
?
An Executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups,each with five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants.?
?
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
-Group cohesiveness will increase when the group decides to assign each part to someone and e-mail the results to each other for compilation.

Accepted Answer

A) True 
 B)False

Question 17

Identify the four characteristics of groups and teams.

Accepted Answer

The four characteristics of groups and t

Question 18

When norms are low,performance will be high,if group cohesiveness is low.

Accepted Answer

A) True 
 B)False

Question 19

Describe a situation in your life when conflict had a positive outcome.

Accepted Answer

One situation in my life where conflict

Question 20

Katsuya knows his marketing department is the top performer.He is frustrated that all the funding seems to go to operations where performance does not meet expectations.This is an example of ____ conflict.

Accepted Answer

A)  intragroup conflict 
B)  internal environmental conflict 
C)  role ambiguity 
D)  intergroup conflict 
E)  role overload 
A)  intragroup conflict 
B)  internal environmental conflict 
C)  role ambiguity 
D)  intergroup conflict 
E)  role overload

____ conflict occurs when there is conflict between two or more roles.

Groups are the basis for much of the work that gets done,and they evolve both inside and outside the normal structural boundaries of the organization.

Role ambiguity is not a significant problem for the individual who must contend with it or the organization that expects the employee to perform.

Ray's boss told him that there can be no more overtime for the next month,but after lunch he tells one of Ray's subordinates to work late to finish a project.This is an example of ____ conflict.

The stage of group development that generally begins with a burst of activity is

When an organization decides to use teams,it is

Jose is vice president of marketing and sustainability.There is a conference on corporate sustainability that he feels he should attend,but at the same time the agency he hired is ready to present their ideas for a new campaign.Jose is experiencing

A group of ten people assembled to do volunteer work for Habitat for Humanity.Cohesiveness was high from the start because they all wanted to be there,helping others,and making a big difference in the lives of a family.Cohesiveness was high due to

Which of these is a common reason for joining a group?

John is a realtor.He joined the Lions Club to network and get listings.He joined for need satisfaction.

In your work group,the newest member of the group is expected to arrive a little early and make the first pot of coffee of the day.This is an example of

The need to be a team player has decreased recently,so many organizations will actively resist hiring someone who wants to work with others.

Many intergroup conflicts arise more from organizational causes then from interpersonal causes.

Identify the four characteristics of groups and teams.

When norms are low,performance will be high,if group cohesiveness is low.

Describe a situation in your life when conflict had a positive outcome.

Katsuya knows his marketing department is the top performer.He is frustrated that all the funding seems to go to operations where performance does not meet expectations.This is an example of ____ conflict.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 18: Managing Work Groups and Teams

____ conflict occurs when there is conflict between two or more roles.

Groups are the basis for much of the work that gets done,and they evolve both inside and outside the normal structural boundaries of the organization.

Role ambiguity is not a significant problem for the individual who must contend with it or the organization that expects the employee to perform.

Ray's boss told him that there can be no more overtime for the next month,but after lunch he tells one of Ray's subordinates to work late to finish a project.This is an example of ____ conflict.

The stage of group development that generally begins with a burst of activity is

When an organization decides to use teams,it is

Jose is vice president of marketing and sustainability.There is a conference on corporate sustainability that he feels he should attend,but at the same time the agency he hired is ready to present their ideas for a new campaign.Jose is experiencing

A group of ten people assembled to do volunteer work for Habitat for Humanity.Cohesiveness was high from the start because they all wanted to be there,helping others,and making a big difference in the lives of a family.Cohesiveness was high due to

Which of these is a common reason for joining a group?

John is a realtor.He joined the Lions Club to network and get listings.He joined for need satisfaction.

In your work group,the newest member of the group is expected to arrive a little early and make the first pot of coffee of the day.This is an example of

The need to be a team player has decreased recently,so many organizations will actively resist hiring someone who wants to work with others.

Many intergroup conflicts arise more from organizational causes then from interpersonal causes.

Identify the four characteristics of groups and teams.

When norms are low,performance will be high,if group cohesiveness is low.

Describe a situation in your life when conflict had a positive outcome.

Katsuya knows his marketing department is the top performer.He is frustrated that all the funding seems to go to operations where performance does not meet expectations.This is an example of ____ conflict.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters