Exam 18: Managing Work Groups and Teams

Which of the following is NOT a recommended method for controlling conflict?

Which of the following is a conflict resolution technique that requires a reasonable degree of maturity and uses a direct approach of addressing the conflict and working together to resolve it?

When Trideep Anand persisted in producing more units than the group work norm prescribed,his lunch bucket began to disappear every day and then magically reappear about quitting time.This behavior by the members of his group was an attempt to force norm ____________________.

During a season of Mad Men,two men were named President of Accounts so they could compete for the job.This is an example of

Match the following.You may use a response once,more than once,or not at all. -Conflict between demands of two different roles

A(n)____________________ team interacts by computer;members enter and leave the network as needed and may take turns serving as leader.

Special Exercises ? ? An Executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups,each with five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants.? ? Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. -All of the groups in this class will have the same group norms.

People join groups for a variety of reasons.List and explain five such reasons.

The standards of behavior that a group accepts for its members are called

____ is a technique for resolving conflict in which the manager acknowledges the existence of the conflict but downplays its importance.

Most interpersonal relationships in organizations have no conflict.

Which of the following is the final stage of group development?

Define the following terms: (a)norm, (b)norm variation, (c)norm conformity, (d)norm generalization,and (e)socialization.What factors influence the degree of norm conformity?

Consultants from three different branch offices interact via e-mail on a project.They each provide their expertise and then the group changes.They are part of a(n)

Ashish joined a country club to play golf,not because he the game,but because it's a skill he sees as essential to moving up the corporate ladder.Which of the following is the BEST explanation for Ashish's action?

People with autism have a difficult time reading the social clues from other people.This affects the way they perceive ____________________,which define the boundaries between acceptable and unacceptable behavior.

Ann Morris is having a hard time getting settled into her new job because her boss is giving her very little guidance,and she cannot find a job description for her position.What is Ann experiencing?

Group members on the assembly line in a factory want new employees to accept their norms for production levels.This is known as the ____ role.

Match the following.You may use a response once,more than once,or not at all. -The most popular type of team

3M encourages its employees to think of creative solutions to problems.It uses what is called out of the box thinking,and no idea is thought to be too ridiculous or too petty if it will solve a problem.Jana did not feel as if she could make suggestions in front of people who had been members of her work team for many years,even though no one else seemed shy about sharing ideas.Eventually,due to a process called ____,Jana became comfortable with sharing her ideas.