Question 1

Match the following.You may use a response once,more than once,or not at all.
-News editors assigning reporters to stories

Accepted Answer

A) Preliminary controls 
B) Screening controls 
C) Postaction controls 
A) Preliminary controls 
B) Screening controls 
C) Postaction controls

Question 2

The credit crisis and the Federal Reserve's response to it faced criticism from Congress.The Treasury Department requested a review of the central bank's structure and governance.There is now broad support for auditing the Fed using the Government Accountability Office.The change in the economic and political environment of the Fed means the Fed needs to adapt its ____ control.

Accepted Answer

A)  structural 
B)  hierarchical 
C)  strategic 
D)  managerial 
E)  operations 
A)  structural 
B)  hierarchical 
C)  strategic 
D)  managerial 
E)  operations

Question 3

Politicians transform information from many sources into decisions about policies for the area they govern.When politicians "float an idea" by having a staff member leak it to the press to gauge reaction,the politician's staff is using ____ control.

Accepted Answer

A)  screening 
B)  preliminary 
C)  postaction 
D)  cybernetic 
E)  yes-no 
A)  screening 
B)  preliminary 
C)  postaction 
D)  cybernetic 
E)  yes-no

Question 4

Match the following.You may use a response once,more than once,or not at all.
-Quality control inspections

Accepted Answer

A) Financial controls 
B) Human resource controls 
C) Information resource controls 
D) Operations controls 
E) Organizational controls
F)Physical resource controls
G)Strategic controls 
A) Financial controls 
B) Human resource controls 
C) Information resource controls 
D) Operations controls 
E) Organizational controls
F)Physical resource controls
G)Strategic controls

Question 5

After comparing performance against control standards managers should never change the standard.

Accepted Answer

A) True 
 B)False

Question 6

The nonmonetary budget that focuses on the hours of direct labor available for use is the ____________________ budget.

Accepted Answer

The answer of The nonmonetary budget that focuses on the...

Question 7

John Hamann began his company making herb vinegars from a recipe his grandmother had given him.As demand grew,he had to buy a large commercial kitchen.Which of the following ratios would a banker have been most interested in before allowing Hamann to borrow $500,000?

Accepted Answer

A)  Liquidity ratios 
B)  Profitability ratios 
C)  Debt ratios 
D)  Operating ratios 
E)  Activity ratios 
A)  Liquidity ratios 
B)  Profitability ratios 
C)  Debt ratios 
D)  Operating ratios 
E)  Activity ratios

Question 8

____________________ are intended to serve as frameworks,but managers sometimes fail to recognize that changing circumstances may warrant adjustments.

Accepted Answer

The answer of ____________________ are intended to serve as frameworks,but...

Question 9

The responsibility for managing control rests on the CEO.

Accepted Answer

A) True 
 B)False

Question 10

Match the following.You may use a response once,more than once,or not at all.
-Inventory management

Accepted Answer

A) Financial controls 
B) Human resource controls 
C) Information resource controls 
D) Operations controls 
E) Organizational controls
F)Physical resource controls
G)Strategic controls 
A) Financial controls 
B) Human resource controls 
C) Information resource controls 
D) Operations controls 
E) Organizational controls
F)Physical resource controls
G)Strategic controls

Question 11

How can the various forms of operations control be used simultaneously?

Accepted Answer

The various forms of operations control

Question 12

A properly designed control system is important to an organization because it can be used to

Accepted Answer

A)  maximize costs. 
B)  anticipate,monitor,and respond to changing circumstances. 
C)  modify inappropriate organizational focus. 
D)  modify organizational standards. 
E)  reduce resistance to change. 
A)  maximize costs. 
B)  anticipate,monitor,and respond to changing circumstances. 
C)  modify inappropriate organizational focus. 
D)  modify organizational standards. 
E)  reduce resistance to change.

Question 13

____________________ budgets focus on such factors as units of output and allocation of space.

Accepted Answer

The answer of ____________________ budgets focus on such factors as...

Question 14

The term objective as it relates to controls means that the controls

Accepted Answer

A)  can be used to identify hidden costs. 
B)  are quantifiable. 
C)  are realistic. 
D)  are focused on the right measures. 
E)  provide information when needed. 
A)  can be used to identify hidden costs. 
B)  are quantifiable. 
C)  are realistic. 
D)  are focused on the right measures. 
E)  provide information when needed.

Question 15

Briefly describe the strengths and weaknesses of budgeting.

Accepted Answer

Budgeting has several strengths, includi

Question 16

A year-end sales report is an example of a(n)____________________ control.

Accepted Answer

The answer of A year-end sales report is an example...

Question 17

Special Exercises
FedEx.The package delivery service is committed to accurate and speedy delivery,along with excellent customer service.Information systems are vital to support the firm's complex operations and enable the delivery of 6 million packages daily.It coordinates 90,000 vehicles,677 airplanes,and 200,000 employees in 220 countries,while also ensuring that the firm meets its goals of accuracy,speed,and service.The chief information officer,Rob Carter,puts the emphasis on effectiveness,quality,and satisfaction rather than on efficiency and cost control.JetBlue.The airline industry is one of the most challenging industries for managers.Yet JetBlue,founded in 2000,became one of the most profitable airlines in the United States.Many credit CEO David Neeleman's dedication to monitoring the airline's performance and his passion for feedback.He jumps on a plane once a week or so,serving drinks and loading baggage.Along the way,he smiles politely at praise,but asks passengers to tell him more about their complaints.No concern is too small or too large,from a desire for better biscotti to a request for flights to Chicago.Neeleman gives employees the autonomy to make customer service decisions immediately."Employees at other airlines get so caught up in procedure⎯rules,rules,rules⎯that they often forget there is a paying customer there," Neeleman asserts.The following is a list of organization design terms.Mark which term best describes these two organizations.
-Goal of control is employee commitment

Accepted Answer

A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization 
A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization

Question 18

A target against which subsequent performance will be compared is a(n)____________________.

Accepted Answer

The answer of A target against which subsequent performance will...

Question 19

The basic purpose of control is

Accepted Answer

A)  to cope with organizational complexity. 
B)  to adapt to environmental changes. 
C)  to minimize costs. 
D)  to limit the accumulation of error. 
E)  All of these choices 
A)  to cope with organizational complexity. 
B)  to adapt to environmental changes. 
C)  to minimize costs. 
D)  to limit the accumulation of error. 
E)  All of these choices

Question 20

Company websites monitor where viewers look,how long they stay on a page,and the actions they take on the website.This gives companies a lot of information about their customers and viewers.It also represents which step in the control process?

Accepted Answer

A)  establish standards 
B)  determine the need for corrective action 
C)  compare performance against standards 
D)  measure performance 
E)  change control process 
A)  establish standards 
B)  determine the need for corrective action 
C)  compare performance against standards 
D)  measure performance 
E)  change control process

Match the following.You may use a response once,more than once,or not at all. -News editors assigning reporters to stories

Politicians transform information from many sources into decisions about policies for the area they govern.When politicians "float an idea" by having a staff member leak it to the press to gauge reaction,the politician's staff is using ____ control.

Match the following.You may use a response once,more than once,or not at all. -Quality control inspections

After comparing performance against control standards managers should never change the standard.

The nonmonetary budget that focuses on the hours of direct labor available for use is the ____________________ budget.

John Hamann began his company making herb vinegars from a recipe his grandmother had given him.As demand grew,he had to buy a large commercial kitchen.Which of the following ratios would a banker have been most interested in before allowing Hamann to borrow $500,000?

____________________ are intended to serve as frameworks,but managers sometimes fail to recognize that changing circumstances may warrant adjustments.

The responsibility for managing control rests on the CEO.

Match the following.You may use a response once,more than once,or not at all. -Inventory management

How can the various forms of operations control be used simultaneously?

A properly designed control system is important to an organization because it can be used to

____________________ budgets focus on such factors as units of output and allocation of space.

The term objective as it relates to controls means that the controls

Briefly describe the strengths and weaknesses of budgeting.

A year-end sales report is an example of a(n)____________________ control.

A target against which subsequent performance will be compared is a(n)____________________.

The basic purpose of control is

Company websites monitor where viewers look,how long they stay on a page,and the actions they take on the website.This gives companies a lot of information about their customers and viewers.It also represents which step in the control process?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Managing Operations, quality, and Productivity

Filters

Exam 19: Basic Elements of Control

Match the following.You may use a response once,more than once,or not at all. -News editors assigning reporters to stories

Politicians transform information from many sources into decisions about policies for the area they govern.When politicians "float an idea" by having a staff member leak it to the press to gauge reaction,the politician's staff is using ____ control.

Match the following.You may use a response once,more than once,or not at all. -Quality control inspections

After comparing performance against control standards managers should never change the standard.

The nonmonetary budget that focuses on the hours of direct labor available for use is the ____________________ budget.

John Hamann began his company making herb vinegars from a recipe his grandmother had given him.As demand grew,he had to buy a large commercial kitchen.Which of the following ratios would a banker have been most interested in before allowing Hamann to borrow $500,000?

____________________ are intended to serve as frameworks,but managers sometimes fail to recognize that changing circumstances may warrant adjustments.

The responsibility for managing control rests on the CEO.

Match the following.You may use a response once,more than once,or not at all. -Inventory management

How can the various forms of operations control be used simultaneously?

A properly designed control system is important to an organization because it can be used to

____________________ budgets focus on such factors as units of output and allocation of space.

The term objective as it relates to controls means that the controls

Briefly describe the strengths and weaknesses of budgeting.

A year-end sales report is an example of a(n)____________________ control.

A target against which subsequent performance will be compared is a(n)____________________.

The basic purpose of control is

Company websites monitor where viewers look,how long they stay on a page,and the actions they take on the website.This gives companies a lot of information about their customers and viewers.It also represents which step in the control process?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Managing Operations, quality, and Productivity

Filters