Question 1

Audits are independent appraisals of an organization's ____________________ and operating systems.

Accepted Answer

The answer of Audits are independent appraisals of an organization's...

Question 2

At the end of each fiscal year,managers note in their performance reports if they are under budget.This is an example of a(n)____control.

Accepted Answer

A)  labor 
B)  operations 
C)  information 
D)  finance 
E)  revenue 
A)  labor 
B)  operations 
C)  information 
D)  finance 
E)  revenue

Question 3

Special Exercises
FedEx.The package delivery service is committed to accurate and speedy delivery,along with excellent customer service.Information systems are vital to support the firm's complex operations and enable the delivery of 6 million packages daily.It coordinates 90,000 vehicles,677 airplanes,and 200,000 employees in 220 countries,while also ensuring that the firm meets its goals of accuracy,speed,and service.The chief information officer,Rob Carter,puts the emphasis on effectiveness,quality,and satisfaction rather than on efficiency and cost control.JetBlue.The airline industry is one of the most challenging industries for managers.Yet JetBlue,founded in 2000,became one of the most profitable airlines in the United States.Many credit CEO David Neeleman's dedication to monitoring the airline's performance and his passion for feedback.He jumps on a plane once a week or so,serving drinks and loading baggage.Along the way,he smiles politely at praise,but asks passengers to tell him more about their complaints.No concern is too small or too large,from a desire for better biscotti to a request for flights to Chicago.Neeleman gives employees the autonomy to make customer service decisions immediately."Employees at other airlines get so caught up in procedure⎯rules,rules,rules⎯that they often forget there is a paying customer there," Neeleman asserts.The following is a list of organization design terms.Mark which term best describes these two organizations.
-Minimizing costs

Accepted Answer

A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization 
A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization

Question 4

Discuss the relationship between strategy and control for a global organization.

Accepted Answer

The relationship between strategy and co

Question 5

Which of the following is NOT characteristic of the bureaucratic approach to organizational control?

Accepted Answer

A)  Rewards focused on individual performance 
B)  Tall organizational structure 
C)  Limited employee participation 
D)  Reliance on rules and a rigid hierarchy 
E)  Reliance on group norms 
A)  Rewards focused on individual performance 
B)  Tall organizational structure 
C)  Limited employee participation 
D)  Reliance on rules and a rigid hierarchy 
E)  Reliance on group norms

Question 6

Politicians transform information from many sources into decisions about policies for the area they govern.When politicians follow poll results after the passage of legislation,the politicians are using ____ control.

Accepted Answer

A)  preliminary 
B)  screening 
C)  postaction 
D)  cybernetic 
E)  feedback 
A)  preliminary 
B)  screening 
C)  postaction 
D)  cybernetic 
E)  feedback

Question 7

Match the following.You may use a response once,more than once,or not at all.
-Concerned with organization-environment matching

Accepted Answer

A) Financial controls 
B) Human resource controls 
C) Information resource controls 
D) Operations controls 
E) Organizational controls
F)Physical resource controls
G)Strategic controls 
A) Financial controls 
B) Human resource controls 
C) Information resource controls 
D) Operations controls 
E) Organizational controls
F)Physical resource controls
G)Strategic controls

Question 8

Imagine you are the author of a nonfiction book.Describe how the three types of operational control will help ensure that your book is successful.

Accepted Answer

As the author of a nonfiction book, the

Question 9

GE is highly leveraged.Financial analysts look at its ____ ratio to determine if it can make interest payments.

Accepted Answer

A)  liquidity 
B)  leverage 
C)  activity 
D)  operating 
E)  coverage 
A)  liquidity 
B)  leverage 
C)  activity 
D)  operating 
E)  coverage

Question 10

When Boeing bought the aviation parts and services company Aviall,it stated that it expected to have no initial change in earnings and the following year a modest gain.It was

Accepted Answer

A)  attempting to control its external environment. 
B)  attempting to be timely with its controls. 
C)  integrating planning with control. 
D)  relying on bureaucratic controls. 
E)  None of these choices 
A)  attempting to control its external environment. 
B)  attempting to be timely with its controls. 
C)  integrating planning with control. 
D)  relying on bureaucratic controls. 
E)  None of these choices

Question 11

Match the following.You may use a response once,more than once,or not at all.
-A year-end sales report

Accepted Answer

A) Preliminary controls 
B) Screening controls 
C) Postaction controls 
A) Preliminary controls 
B) Screening controls 
C) Postaction controls

Question 12

Some managers at J.P.Morgan Chase viewed the CEO monitoring all of their expenses as too much involvement.They saw it as

Accepted Answer

A)  extreme objectivity. 
B)  inappropriate focus. 
C)  overcontrol. 
D)  excessive accountability. 
E)  inflexibility. 
A)  extreme objectivity. 
B)  inappropriate focus. 
C)  overcontrol. 
D)  excessive accountability. 
E)  inflexibility.

Question 13

Managers make a surprisingly large number of decisions based on inaccurate information.

Accepted Answer

A) True 
 B)False

Question 14

The Sarbanes-Oxley Act,passed after the fall of Enron and Arthur Andersen,requires accounting firms to separate the auditing function from the consulting function.This example illustrates

Accepted Answer

A)  organizational complexity. 
B)  how changing conditions are influenced by innovation. 
C)  why control is necessary to reduce the accumulation of errors. 
D)  how control helps organizations respond to changing standards. 
E)  All of these choices 
A)  organizational complexity. 
B)  how changing conditions are influenced by innovation. 
C)  why control is necessary to reduce the accumulation of errors. 
D)  how control helps organizations respond to changing standards. 
E)  All of these choices

Question 15

Internal audits examine the efficiency and appropriateness of financial and accounting procedures.

Accepted Answer

A) True 
 B)False

Question 16

Where would you expect to find the following information: "XYZ Corporation has $746 million in assets and $593 million in liabilities on October 1,2012?"

Accepted Answer

A)  Income statement 
B)  Balance sheet 
C)  Internal audit 
D)  Operations budget 
E)  Pro forma statement 
A)  Income statement 
B)  Balance sheet 
C)  Internal audit 
D)  Operations budget 
E)  Pro forma statement

Question 17

Which of the following is NOT one of the areas on which strategic control should focus?

Accepted Answer

A)  Structure 
B)  Leadership 
C)  Audits 
D)  Human resources 
E)  Technology 
A)  Structure 
B)  Leadership 
C)  Audits 
D)  Human resources 
E)  Technology

Question 18

Everyone working or volunteering for Girl Scouts has a background check before they can work with girls or handle money.What kind of operations control is this?

Accepted Answer

A)  Preliminary 
B)  Feedback 
C)  Concurrent 
D)  Screening 
E)  Yes-no 
A)  Preliminary 
B)  Feedback 
C)  Concurrent 
D)  Screening 
E)  Yes-no

Question 19

A quality control inspection that takes place while a product is being manufactured is called a(n)____________________ control.

Accepted Answer

The answer of A quality control inspection that takes place...

Question 20

Briefly describe how controls are classified according to level.Give examples of each type.

Accepted Answer

Controls are classified according to lev

Audits are independent appraisals of an organization's ____________________ and operating systems.

At the end of each fiscal year,managers note in their performance reports if they are under budget.This is an example of a(n)____control.

Discuss the relationship between strategy and control for a global organization.

Which of the following is NOT characteristic of the bureaucratic approach to organizational control?

Politicians transform information from many sources into decisions about policies for the area they govern.When politicians follow poll results after the passage of legislation,the politicians are using ____ control.

Match the following.You may use a response once,more than once,or not at all. -Concerned with organization-environment matching

Imagine you are the author of a nonfiction book.Describe how the three types of operational control will help ensure that your book is successful.

GE is highly leveraged.Financial analysts look at its ____ ratio to determine if it can make interest payments.

When Boeing bought the aviation parts and services company Aviall,it stated that it expected to have no initial change in earnings and the following year a modest gain.It was

Match the following.You may use a response once,more than once,or not at all. -A year-end sales report

Some managers at J.P.Morgan Chase viewed the CEO monitoring all of their expenses as too much involvement.They saw it as

Managers make a surprisingly large number of decisions based on inaccurate information.

The Sarbanes-Oxley Act,passed after the fall of Enron and Arthur Andersen,requires accounting firms to separate the auditing function from the consulting function.This example illustrates

Internal audits examine the efficiency and appropriateness of financial and accounting procedures.

Where would you expect to find the following information: "XYZ Corporation has $746 million in assets and $593 million in liabilities on October 1,2012?"

Which of the following is NOT one of the areas on which strategic control should focus?

Everyone working or volunteering for Girl Scouts has a background check before they can work with girls or handle money.What kind of operations control is this?

A quality control inspection that takes place while a product is being manufactured is called a(n)____________________ control.

Briefly describe how controls are classified according to level.Give examples of each type.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Managing Operations, quality, and Productivity

Filters

Exam 19: Basic Elements of Control

Audits are independent appraisals of an organization's ____________________ and operating systems.

At the end of each fiscal year,managers note in their performance reports if they are under budget.This is an example of a(n)____control.

Discuss the relationship between strategy and control for a global organization.

Which of the following is NOT characteristic of the bureaucratic approach to organizational control?

Politicians transform information from many sources into decisions about policies for the area they govern.When politicians follow poll results after the passage of legislation,the politicians are using ____ control.

Match the following.You may use a response once,more than once,or not at all. -Concerned with organization-environment matching

Imagine you are the author of a nonfiction book.Describe how the three types of operational control will help ensure that your book is successful.

GE is highly leveraged.Financial analysts look at its ____ ratio to determine if it can make interest payments.

When Boeing bought the aviation parts and services company Aviall,it stated that it expected to have no initial change in earnings and the following year a modest gain.It was

Match the following.You may use a response once,more than once,or not at all. -A year-end sales report

Some managers at J.P.Morgan Chase viewed the CEO monitoring all of their expenses as too much involvement.They saw it as

Managers make a surprisingly large number of decisions based on inaccurate information.

The Sarbanes-Oxley Act,passed after the fall of Enron and Arthur Andersen,requires accounting firms to separate the auditing function from the consulting function.This example illustrates

Internal audits examine the efficiency and appropriateness of financial and accounting procedures.

Where would you expect to find the following information: "XYZ Corporation has $746 million in assets and $593 million in liabilities on October 1,2012?"

Which of the following is NOT one of the areas on which strategic control should focus?

Everyone working or volunteering for Girl Scouts has a background check before they can work with girls or handle money.What kind of operations control is this?

A quality control inspection that takes place while a product is being manufactured is called a(n)____________________ control.

Briefly describe how controls are classified according to level.Give examples of each type.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Managing Operations, quality, and Productivity

Filters