Question 1

Match the following.You may use a response once,more than once,or not at all.
-Training and developing employees

Accepted Answer

A) Financial controls 
B) Human resource controls 
C) Information resource controls 
D) Operations controls 
E) Organizational controls
F)Physical resource controls
G)Strategic controls 
A) Financial controls 
B) Human resource controls 
C) Information resource controls 
D) Operations controls 
E) Organizational controls
F)Physical resource controls
G)Strategic controls

Question 2

On the end-of-year report for Yoplait yogurt,the division manager noted that "the gross margin for the product was lower than expected." This statement indicates that the control system used by Yoplait might lack

Accepted Answer

A)  objectivity. 
B)  flexibility. 
C)  accuracy. 
D)  timeliness. 
E)  integration with planning. 
A)  objectivity. 
B)  flexibility. 
C)  accuracy. 
D)  timeliness. 
E)  integration with planning.

Question 3

As goals are set during the ____________________ process,attention should be paid to developing standards that will reflect how well the plan is realized.

Accepted Answer

The answer of As goals are set during the ____________________...

Question 4

Match the following.You may use a response once,more than once,or not at all.
-External audit

Accepted Answer

A) Financial controls 
B) Human resource controls 
C) Information resource controls 
D) Operations controls 
E) Organizational controls
F)Physical resource controls
G)Strategic controls 
A) Financial controls 
B) Human resource controls 
C) Information resource controls 
D) Operations controls 
E) Organizational controls
F)Physical resource controls
G)Strategic controls

Question 5

The level of control designed to ensure that the organization meets its goals is ____ control.

Accepted Answer

A)  operations 
B)  organizational 
C)  functional 
D)  strategic 
E)  administrative 
A)  operations 
B)  organizational 
C)  functional 
D)  strategic 
E)  administrative

Question 6

Which of the following is NOT a major form of operations control discussed in the text?

Accepted Answer

A)  Preliminary 
B)  Screening 
C)  Postaction 
D)  Functional 
E)  None of these choices 
A)  Preliminary 
B)  Screening 
C)  Postaction 
D)  Functional 
E)  None of these choices

Question 7

Special Exercises
FedEx.The package delivery service is committed to accurate and speedy delivery,along with excellent customer service.Information systems are vital to support the firm's complex operations and enable the delivery of 6 million packages daily.It coordinates 90,000 vehicles,677 airplanes,and 200,000 employees in 220 countries,while also ensuring that the firm meets its goals of accuracy,speed,and service.The chief information officer,Rob Carter,puts the emphasis on effectiveness,quality,and satisfaction rather than on efficiency and cost control.JetBlue.The airline industry is one of the most challenging industries for managers.Yet JetBlue,founded in 2000,became one of the most profitable airlines in the United States.Many credit CEO David Neeleman's dedication to monitoring the airline's performance and his passion for feedback.He jumps on a plane once a week or so,serving drinks and loading baggage.Along the way,he smiles politely at praise,but asks passengers to tell him more about their complaints.No concern is too small or too large,from a desire for better biscotti to a request for flights to Chicago.Neeleman gives employees the autonomy to make customer service decisions immediately."Employees at other airlines get so caught up in procedure⎯rules,rules,rules⎯that they often forget there is a paying customer there," Neeleman asserts.The following is a list of organization design terms.Mark which term best describes these two organizations.
-Control has accuracy

Accepted Answer

A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization 
A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization

Question 8

Match the following.You may use a response once,more than once,or not at all.
-Related to all other classes of resource controls

Accepted Answer

A) Financial controls 
B) Human resource controls 
C) Information resource controls 
D) Operations controls 
E) Organizational controls
F)Physical resource controls
G)Strategic controls 
A) Financial controls 
B) Human resource controls 
C) Information resource controls 
D) Operations controls 
E) Organizational controls
F)Physical resource controls
G)Strategic controls

Question 9

Budgets

Accepted Answer

A)  help managers coordinate resources. 
B)  help define standards for control. 
C)  provide guidelines about resources. 
D)  enable the evaluation of the performance of managers. 
E)  All of these choices 
A)  help managers coordinate resources. 
B)  help define standards for control. 
C)  provide guidelines about resources. 
D)  enable the evaluation of the performance of managers. 
E)  All of these choices

Question 10

Explain the purpose of control.

Accepted Answer

The purpose of control is to ensure that

Question 11

Quality control is one type of ____ control.

Accepted Answer

A)  strategic 
B)  structural 
C)  operations 
D)  financial 
E)  tactical 
A)  strategic 
B)  structural 
C)  operations 
D)  financial 
E)  tactical

Question 12

Special Exercises
FedEx.The package delivery service is committed to accurate and speedy delivery,along with excellent customer service.Information systems are vital to support the firm's complex operations and enable the delivery of 6 million packages daily.It coordinates 90,000 vehicles,677 airplanes,and 200,000 employees in 220 countries,while also ensuring that the firm meets its goals of accuracy,speed,and service.The chief information officer,Rob Carter,puts the emphasis on effectiveness,quality,and satisfaction rather than on efficiency and cost control.JetBlue.The airline industry is one of the most challenging industries for managers.Yet JetBlue,founded in 2000,became one of the most profitable airlines in the United States.Many credit CEO David Neeleman's dedication to monitoring the airline's performance and his passion for feedback.He jumps on a plane once a week or so,serving drinks and loading baggage.Along the way,he smiles politely at praise,but asks passengers to tell him more about their complaints.No concern is too small or too large,from a desire for better biscotti to a request for flights to Chicago.Neeleman gives employees the autonomy to make customer service decisions immediately."Employees at other airlines get so caught up in procedure⎯rules,rules,rules⎯that they often forget there is a paying customer there," Neeleman asserts.The following is a list of organization design terms.Mark which term best describes these two organizations.
-Screening control

Accepted Answer

A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization 
A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization

Question 13

Toyota is designing a new car.At the same time it is planning the recycling abilities of the parts.Toyota is effectively integrating planning and control processes.

Accepted Answer

A) True 
 B)False

Question 14

An effective way to promote employee participation in the control process is to use screening controls.

Accepted Answer

A) True 
 B)False

Question 15

Former Secretary of State Hillary Clinton had her own personal server.This went against government security policies.Clinton demonstrated

Accepted Answer

A)  lack of accountability. 
B)  inappropriate focus. 
C)  ​resistance to control. 
D)  overcontrol. 
E)  lack of standards. 
A)  lack of accountability. 
B)  inappropriate focus. 
C)  ​resistance to control. 
D)  overcontrol. 
E)  lack of standards.

Question 16

Managing receivables to make sure customers are paying their bills on time is an example of the need for ____ control.

Accepted Answer

A)  financial 
B)  information 
C)  physical 
D)  human 
E)  strategic 
A)  financial 
B)  information 
C)  physical 
D)  human 
E)  strategic

Question 17

Bureaucratic control is outdated and not effective any more.

Accepted Answer

A) True 
 B)False

Question 18

At the end of the control process there are three possible courses of action.Describe them.

Accepted Answer

The three possible courses of action at

Question 19

Anu is comparing the performance of her small landscaping business against the standards she established.When she has finished her comparisons,any of the following actions may be appropriate EXCEPT

Accepted Answer

A)  correct deviations as required. 
B)  maintain the status quo. 
C)  increase the control standards. 
D)  eliminate the control if things went as planned. 
E)  decrease the control standards. 
A)  correct deviations as required. 
B)  maintain the status quo. 
C)  increase the control standards. 
D)  eliminate the control if things went as planned. 
E)  decrease the control standards.

Question 20

If objective data are available,they will provide more useful information than will mere subjective impressions.

Accepted Answer

A) True 
 B)False

Match the following.You may use a response once,more than once,or not at all. -Training and developing employees

On the end-of-year report for Yoplait yogurt,the division manager noted that "the gross margin for the product was lower than expected." This statement indicates that the control system used by Yoplait might lack

As goals are set during the ____________________ process,attention should be paid to developing standards that will reflect how well the plan is realized.

Match the following.You may use a response once,more than once,or not at all. -External audit

The level of control designed to ensure that the organization meets its goals is ____ control.

Which of the following is NOT a major form of operations control discussed in the text?

Match the following.You may use a response once,more than once,or not at all. -Related to all other classes of resource controls

Budgets

Explain the purpose of control.

Quality control is one type of ____ control.

Toyota is designing a new car.At the same time it is planning the recycling abilities of the parts.Toyota is effectively integrating planning and control processes.

An effective way to promote employee participation in the control process is to use screening controls.

Former Secretary of State Hillary Clinton had her own personal server.This went against government security policies.Clinton demonstrated

Managing receivables to make sure customers are paying their bills on time is an example of the need for ____ control.

Bureaucratic control is outdated and not effective any more.

At the end of the control process there are three possible courses of action.Describe them.

Anu is comparing the performance of her small landscaping business against the standards she established.When she has finished her comparisons,any of the following actions may be appropriate EXCEPT

If objective data are available,they will provide more useful information than will mere subjective impressions.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Managing Operations, quality, and Productivity

Filters

Exam 19: Basic Elements of Control

Match the following.You may use a response once,more than once,or not at all. -Training and developing employees

On the end-of-year report for Yoplait yogurt,the division manager noted that "the gross margin for the product was lower than expected." This statement indicates that the control system used by Yoplait might lack

As goals are set during the ____________________ process,attention should be paid to developing standards that will reflect how well the plan is realized.

Match the following.You may use a response once,more than once,or not at all. -External audit

The level of control designed to ensure that the organization meets its goals is ____ control.

Which of the following is NOT a major form of operations control discussed in the text?

Match the following.You may use a response once,more than once,or not at all. -Related to all other classes of resource controls

Budgets

Explain the purpose of control.

Quality control is one type of ____ control.

Toyota is designing a new car.At the same time it is planning the recycling abilities of the parts.Toyota is effectively integrating planning and control processes.

An effective way to promote employee participation in the control process is to use screening controls.

Former Secretary of State Hillary Clinton had her own personal server.This went against government security policies.Clinton demonstrated

Managing receivables to make sure customers are paying their bills on time is an example of the need for ____ control.

Bureaucratic control is outdated and not effective any more.

At the end of the control process there are three possible courses of action.Describe them.

Anu is comparing the performance of her small landscaping business against the standards she established.When she has finished her comparisons,any of the following actions may be appropriate EXCEPT

If objective data are available,they will provide more useful information than will mere subjective impressions.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Managing Operations, quality, and Productivity

Filters