Question 1

Amazon asks customers to rate their experience with the product and service.This is an example of ____ control.

Accepted Answer

A)  preliminary 
B)  screening 
C)  postaction 
D)  cybernetic 
E)  feedback 
A)  preliminary 
B)  screening 
C)  postaction 
D)  cybernetic 
E)  feedback

Question 2

The ____ budgets are organizational budgets that outline quantities of product/service to be produced and what resources will be used.

Accepted Answer

A)  operating 
B)  capital expenditure 
C)  revenue 
D)  cash-flow 
E)  nonmonetary 
A)  operating 
B)  capital expenditure 
C)  revenue 
D)  cash-flow 
E)  nonmonetary

Question 3

To the extent possible,standards used for control purposes should be derived from

Accepted Answer

A)  historical data. 
B)  time-series data. 
C)  external data. 
D)  organizational goals. 
E)  production indices. 
A)  historical data. 
B)  time-series data. 
C)  external data. 
D)  organizational goals. 
E)  production indices.

Question 4

Match the following.You may use a response once,more than once,or not at all.
-Applied to the input stage

Accepted Answer

A) Preliminary controls 
B) Screening controls 
C) Postaction controls 
A) Preliminary controls 
B) Screening controls 
C) Postaction controls

Question 5

Which of the following is NOT a characteristic of effective controls?

Accepted Answer

A)  Flexibility 
B)  Accuracy 
C)  Accountability 
D)  Timeliness 
E)  Objectivity 
A)  Flexibility 
B)  Accuracy 
C)  Accountability 
D)  Timeliness 
E)  Objectivity

Question 6

Bureaucratic control focuses on enhanced performance that exceeds minimum acceptable standards.

Accepted Answer

A) True 
 B)False

Question 7

Two major forms of ____________________ control,bureaucratic control and decentralized control,represent opposite ends of a continuum.

Accepted Answer

The answer of Two major forms of ____________________ control,bureaucratic control...

Question 8

Which of the following is an example of a financial control that allows managers to compare different elements of a balance sheet and income statement to one another?

Accepted Answer

A)  Balance sheet 
B)  Income statement 
C)  External audit 
D)  Return on assets computation 
E)  Financial ratios 
A)  Balance sheet 
B)  Income statement 
C)  External audit 
D)  Return on assets computation 
E)  Financial ratios

Question 9

The calculation of one or more financial ratios to assess some aspect of the organization's financial health is the ____________________ analysis.

Accepted Answer

The answer of The calculation of one or more financial...

Question 10

Managers can improve the effectiveness of the control system by

Accepted Answer

A)  changing the performance standards. 
B)  controlling as many things in the organization as possible. 
C)  computerizing the system. 
D)  integrating control with planning. 
E)  correcting all deviations from standards. 
A)  changing the performance standards. 
B)  controlling as many things in the organization as possible. 
C)  computerizing the system. 
D)  integrating control with planning. 
E)  correcting all deviations from standards.

Question 11

Because of both their ____________________ and ____________________ associated with international business,global organizations must take an especially pronounced strategic view of their control systems.

Accepted Answer

large size

Question 12

Special Exercises
FedEx.The package delivery service is committed to accurate and speedy delivery,along with excellent customer service.Information systems are vital to support the firm's complex operations and enable the delivery of 6 million packages daily.It coordinates 90,000 vehicles,677 airplanes,and 200,000 employees in 220 countries,while also ensuring that the firm meets its goals of accuracy,speed,and service.The chief information officer,Rob Carter,puts the emphasis on effectiveness,quality,and satisfaction rather than on efficiency and cost control.JetBlue.The airline industry is one of the most challenging industries for managers.Yet JetBlue,founded in 2000,became one of the most profitable airlines in the United States.Many credit CEO David Neeleman's dedication to monitoring the airline's performance and his passion for feedback.He jumps on a plane once a week or so,serving drinks and loading baggage.Along the way,he smiles politely at praise,but asks passengers to tell him more about their complaints.No concern is too small or too large,from a desire for better biscotti to a request for flights to Chicago.Neeleman gives employees the autonomy to make customer service decisions immediately."Employees at other airlines get so caught up in procedure⎯rules,rules,rules⎯that they often forget there is a paying customer there," Neeleman asserts.The following is a list of organization design terms.Mark which term best describes these two organizations.
-Uses strategic control

Accepted Answer

A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization 
A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization

Question 13

Special Exercises
FedEx.The package delivery service is committed to accurate and speedy delivery,along with excellent customer service.Information systems are vital to support the firm's complex operations and enable the delivery of 6 million packages daily.It coordinates 90,000 vehicles,677 airplanes,and 200,000 employees in 220 countries,while also ensuring that the firm meets its goals of accuracy,speed,and service.The chief information officer,Rob Carter,puts the emphasis on effectiveness,quality,and satisfaction rather than on efficiency and cost control.JetBlue.The airline industry is one of the most challenging industries for managers.Yet JetBlue,founded in 2000,became one of the most profitable airlines in the United States.Many credit CEO David Neeleman's dedication to monitoring the airline's performance and his passion for feedback.He jumps on a plane once a week or so,serving drinks and loading baggage.Along the way,he smiles politely at praise,but asks passengers to tell him more about their complaints.No concern is too small or too large,from a desire for better biscotti to a request for flights to Chicago.Neeleman gives employees the autonomy to make customer service decisions immediately."Employees at other airlines get so caught up in procedure⎯rules,rules,rules⎯that they often forget there is a paying customer there," Neeleman asserts.The following is a list of organization design terms.Mark which term best describes these two organizations.
-Resistance to control caused by rewards for inefficiency

Accepted Answer

A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization 
A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization

Question 14

At Dell,running the computer before shipment is a(n)____________________ control.

Accepted Answer

The answer of At Dell,running the computer before shipment is...

Question 15

Bernard Madoff and his CFO were convicted of fraud.Could internal audits have prevented the downfall of Bernard L.Madoff Investment Securities LLC? Why or why not?

Accepted Answer

Internal audits could have potentially p

Question 16

Which of the following statements about financial audits is TRUE?

Accepted Answer

A)  They are independent appraisals. 
B)  They may be internal or external to the organization. 
C)  They may be used to monitor accounting,financial,and operating systems within an organization. 
D)  They may be conducted on a continual or an intermittent basis. 
E)  All of these choices 
A)  They are independent appraisals. 
B)  They may be internal or external to the organization. 
C)  They may be used to monitor accounting,financial,and operating systems within an organization. 
D)  They may be conducted on a continual or an intermittent basis. 
E)  All of these choices

Question 17

Which of the following is NOT one of the characteristics of an effective control system?

Accepted Answer

A)  Developed and implemented by top management 
B)  Flexibility 
C)  Integrated with planning 
D)  Developed with accurate input 
E)  Timeliness 
A)  Developed and implemented by top management 
B)  Flexibility 
C)  Integrated with planning 
D)  Developed with accurate input 
E)  Timeliness

Question 18

Sources of cash include sales revenue,short- and long-term loans,the sale of assets,and the issuance of new stock.

Accepted Answer

A) True 
 B)False

Question 19

Match the following.You may use a response once,more than once,or not at all.
-Capital expenditure

Accepted Answer

A) Financial 
B) Operations 
C) Nonmonetary 
A) Financial 
B) Operations 
C) Nonmonetary

Amazon asks customers to rate their experience with the product and service.This is an example of ____ control.

The ____ budgets are organizational budgets that outline quantities of product/service to be produced and what resources will be used.

To the extent possible,standards used for control purposes should be derived from

Match the following.You may use a response once,more than once,or not at all. -Applied to the input stage

Which of the following is NOT a characteristic of effective controls?

Bureaucratic control focuses on enhanced performance that exceeds minimum acceptable standards.

Two major forms of ____________________ control,bureaucratic control and decentralized control,represent opposite ends of a continuum.

Which of the following is an example of a financial control that allows managers to compare different elements of a balance sheet and income statement to one another?

The calculation of one or more financial ratios to assess some aspect of the organization's financial health is the ____________________ analysis.

Managers can improve the effectiveness of the control system by

Because of both their and associated with international business,global organizations must take an especially pronounced strategic view of their control systems.

At Dell,running the computer before shipment is a(n)____________________ control.

Bernard Madoff and his CFO were convicted of fraud.Could internal audits have prevented the downfall of Bernard L.Madoff Investment Securities LLC? Why or why not?

Which of the following statements about financial audits is TRUE?

Which of the following is NOT one of the characteristics of an effective control system?

Sources of cash include sales revenue,short- and long-term loans,the sale of assets,and the issuance of new stock.

Match the following.You may use a response once,more than once,or not at all. -Capital expenditure

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Managing Operations, quality, and Productivity

Filters

Exam 19: Basic Elements of Control

Amazon asks customers to rate their experience with the product and service.This is an example of ____ control.

The ____ budgets are organizational budgets that outline quantities of product/service to be produced and what resources will be used.

To the extent possible,standards used for control purposes should be derived from

Match the following.You may use a response once,more than once,or not at all. -Applied to the input stage

Which of the following is NOT a characteristic of effective controls?

Bureaucratic control focuses on enhanced performance that exceeds minimum acceptable standards.

Two major forms of ____________________ control,bureaucratic control and decentralized control,represent opposite ends of a continuum.

Which of the following is an example of a financial control that allows managers to compare different elements of a balance sheet and income statement to one another?

The calculation of one or more financial ratios to assess some aspect of the organization's financial health is the ____________________ analysis.

Managers can improve the effectiveness of the control system by

Because of both their ____________________ and ____________________ associated with international business,global organizations must take an especially pronounced strategic view of their control systems.

At Dell,running the computer before shipment is a(n)____________________ control.

Bernard Madoff and his CFO were convicted of fraud.Could internal audits have prevented the downfall of Bernard L.Madoff Investment Securities LLC? Why or why not?

Which of the following statements about financial audits is TRUE?

Which of the following is NOT one of the characteristics of an effective control system?

Sources of cash include sales revenue,short- and long-term loans,the sale of assets,and the issuance of new stock.

Match the following.You may use a response once,more than once,or not at all. -Capital expenditure

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Managing Operations, quality, and Productivity

Filters

Because of both their and associated with international business,global organizations must take an especially pronounced strategic view of their control systems.