Question 1

Overcontrol is most problematic in areas dealing with ____ resources.

Accepted Answer

A)  financial 
B)  physical 
C)  human 
D)  information 
E)  international 
A)  financial 
B)  physical 
C)  human 
D)  information 
E)  international

Question 2

Match the following.You may use a response once,more than once,or not at all.
-Taste testing at Flying Fish microbrewery

Accepted Answer

A) Preliminary controls 
B) Screening controls 
C) Postaction controls 
A) Preliminary controls 
B) Screening controls 
C) Postaction controls

Question 3

If Suzlon Energy Ltd.wants to focus on the strength of its wind-turbine division,it will use ____ ratios.

Accepted Answer

A)  coverage 
B)  debt 
C)  operating 
D)  return 
E)  activity 
A)  coverage 
B)  debt 
C)  operating 
D)  return 
E)  activity

Question 4

Decentralized control relies heavily on self-control by the organization's employees.

Accepted Answer

A) True 
 B)False

Question 5

Would you rather work in a company with bureaucratic or decentralized control? Why?

Accepted Answer

I would rather work in a company with de

Question 6

Special Exercises
FedEx.The package delivery service is committed to accurate and speedy delivery,along with excellent customer service.Information systems are vital to support the firm's complex operations and enable the delivery of 6 million packages daily.It coordinates 90,000 vehicles,677 airplanes,and 200,000 employees in 220 countries,while also ensuring that the firm meets its goals of accuracy,speed,and service.The chief information officer,Rob Carter,puts the emphasis on effectiveness,quality,and satisfaction rather than on efficiency and cost control.JetBlue.The airline industry is one of the most challenging industries for managers.Yet JetBlue,founded in 2000,became one of the most profitable airlines in the United States.Many credit CEO David Neeleman's dedication to monitoring the airline's performance and his passion for feedback.He jumps on a plane once a week or so,serving drinks and loading baggage.Along the way,he smiles politely at praise,but asks passengers to tell him more about their complaints.No concern is too small or too large,from a desire for better biscotti to a request for flights to Chicago.Neeleman gives employees the autonomy to make customer service decisions immediately."Employees at other airlines get so caught up in procedure⎯rules,rules,rules⎯that they often forget there is a paying customer there," Neeleman asserts.The following is a list of organization design terms.Mark which term best describes these two organizations.
-Goal of control is customer satisfaction

Accepted Answer

A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization 
A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization

Question 7

____________________ control is concerned with how elements of the organization's structure are serving their intended purpose.

Accepted Answer

The answer of ____________________ control is concerned with how elements...

Question 8

The percentage of graduates who find a job within six months of graduation is a ____ control for colleges and universities.

Accepted Answer

A)  preliminary 
B)  screening 
C)  postaction 
D)  cybernetic 
E)  feedback 
A)  preliminary 
B)  screening 
C)  postaction 
D)  cybernetic 
E)  feedback

Question 9

The ____ shows an organization's bottom line (profit or loss)and summarizes activities over a period of time.

Accepted Answer

A)  income statement 
B)  balance sheet 
C)  internal audit 
D)  operations budget 
E)  pro forma statement 
A)  income statement 
B)  balance sheet 
C)  internal audit 
D)  operations budget 
E)  pro forma statement

Question 10

A(n)____ ratio is a measure of the firm's ability to meet its long-term financial obligations.

Accepted Answer

A)  liquidity 
B)  income 
C)  activity 
D)  operating 
E)  debt 
A)  liquidity 
B)  income 
C)  activity 
D)  operating 
E)  debt

Question 11

Strategic control in global organizations is the same as domestic organizations.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements is TRUE concerning what happens to control as the level of uncertainty increases?

Accepted Answer

A)  Measurements need to be taken more frequently. 
B)  Controls can become less focused. 
C)  Employees are less likely to resist controls. 
D)  The control system becomes more objective. 
E)  The importance of adequate controls decreases. 
A)  Measurements need to be taken more frequently. 
B)  Controls can become less focused. 
C)  Employees are less likely to resist controls. 
D)  The control system becomes more objective. 
E)  The importance of adequate controls decreases.

Question 13

At any point in time,control compares where the organization is in terms of performance to where it is supposed to be.

Accepted Answer

A) True 
 B)False

Question 14

A production manager argues that the increase in absenteeism is caused by decreased recruiting and placement standards.The argument is supported by personnel documents.This is an example of

Accepted Answer

A)  overcoming resistance to control. 
B)  overcontrol. 
C)  objectivity. 
D)  participation. 
E)  checks and balances. 
A)  overcoming resistance to control. 
B)  overcontrol. 
C)  objectivity. 
D)  participation. 
E)  checks and balances.

Question 15

Special Exercises
FedEx.The package delivery service is committed to accurate and speedy delivery,along with excellent customer service.Information systems are vital to support the firm's complex operations and enable the delivery of 6 million packages daily.It coordinates 90,000 vehicles,677 airplanes,and 200,000 employees in 220 countries,while also ensuring that the firm meets its goals of accuracy,speed,and service.The chief information officer,Rob Carter,puts the emphasis on effectiveness,quality,and satisfaction rather than on efficiency and cost control.JetBlue.The airline industry is one of the most challenging industries for managers.Yet JetBlue,founded in 2000,became one of the most profitable airlines in the United States.Many credit CEO David Neeleman's dedication to monitoring the airline's performance and his passion for feedback.He jumps on a plane once a week or so,serving drinks and loading baggage.Along the way,he smiles politely at praise,but asks passengers to tell him more about their complaints.No concern is too small or too large,from a desire for better biscotti to a request for flights to Chicago.Neeleman gives employees the autonomy to make customer service decisions immediately."Employees at other airlines get so caught up in procedure⎯rules,rules,rules⎯that they often forget there is a paying customer there," Neeleman asserts.The following is a list of organization design terms.Mark which term best describes these two organizations.
-Participation is extended and informal

Accepted Answer

A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization 
A) FedEx only 
B) JetBlue only 
C) Both organizations 
D) Neither organization

Question 16

The form of organizational control based on informal,organic structural arrangements is ____________________ control.

Accepted Answer

The answer of The form of organizational control based on...

Question 17

Match the following.You may use a response once,more than once,or not at all.
-Inspecting hops,an ingredient in beer

Accepted Answer

A) Preliminary controls 
B) Screening controls 
C) Postaction controls 
A) Preliminary controls 
B) Screening controls 
C) Postaction controls

Question 18

What are the characteristics of effective controls?

Accepted Answer

Effective controls are essential for the

Question 19

American Greetings Corporation reported that "its sales have been hurt by people increasingly using the Internet to communicate" and by "lower-priced competition including Hallmark's Warm Wishes line of 99-cent cards." As a result,it decided to lay off 13 percent of its full-time workforce.This need for cost-cutting measures would have been detected by its ____ control system.

Accepted Answer

A)  operations 
B)  organizational 
C)  strategic 
D)  functional 
E)  environmental 
A)  operations 
B)  organizational 
C)  strategic 
D)  functional 
E)  environmental

Question 20

Postaction control is most appropriate when the

Accepted Answer

A)  time between goal setting and attainment is short. 
B)  product being produced is nonperishable. 
C)  product being produced is simple and routine. 
D)  production process is very complicated. 
E)  volume of product output is extremely large. 
A)  time between goal setting and attainment is short. 
B)  product being produced is nonperishable. 
C)  product being produced is simple and routine. 
D)  production process is very complicated. 
E)  volume of product output is extremely large.

Overcontrol is most problematic in areas dealing with ____ resources.

Match the following.You may use a response once,more than once,or not at all. -Taste testing at Flying Fish microbrewery

If Suzlon Energy Ltd.wants to focus on the strength of its wind-turbine division,it will use ____ ratios.

Decentralized control relies heavily on self-control by the organization's employees.

Would you rather work in a company with bureaucratic or decentralized control? Why?

____________________ control is concerned with how elements of the organization's structure are serving their intended purpose.

The percentage of graduates who find a job within six months of graduation is a ____ control for colleges and universities.

The ____ shows an organization's bottom line (profit or loss)and summarizes activities over a period of time.

A(n)____ ratio is a measure of the firm's ability to meet its long-term financial obligations.

Strategic control in global organizations is the same as domestic organizations.

Which of the following statements is TRUE concerning what happens to control as the level of uncertainty increases?

At any point in time,control compares where the organization is in terms of performance to where it is supposed to be.

A production manager argues that the increase in absenteeism is caused by decreased recruiting and placement standards.The argument is supported by personnel documents.This is an example of

The form of organizational control based on informal,organic structural arrangements is ____________________ control.

Match the following.You may use a response once,more than once,or not at all. -Inspecting hops,an ingredient in beer

What are the characteristics of effective controls?

Postaction control is most appropriate when the

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Managing Operations, quality, and Productivity

Filters

Exam 19: Basic Elements of Control

Overcontrol is most problematic in areas dealing with ____ resources.

Match the following.You may use a response once,more than once,or not at all. -Taste testing at Flying Fish microbrewery

If Suzlon Energy Ltd.wants to focus on the strength of its wind-turbine division,it will use ____ ratios.

Decentralized control relies heavily on self-control by the organization's employees.

Would you rather work in a company with bureaucratic or decentralized control? Why?

____________________ control is concerned with how elements of the organization's structure are serving their intended purpose.

The percentage of graduates who find a job within six months of graduation is a ____ control for colleges and universities.

The ____ shows an organization's bottom line (profit or loss)and summarizes activities over a period of time.

A(n)____ ratio is a measure of the firm's ability to meet its long-term financial obligations.

Strategic control in global organizations is the same as domestic organizations.

Which of the following statements is TRUE concerning what happens to control as the level of uncertainty increases?

At any point in time,control compares where the organization is in terms of performance to where it is supposed to be.

A production manager argues that the increase in absenteeism is caused by decreased recruiting and placement standards.The argument is supported by personnel documents.This is an example of

The form of organizational control based on informal,organic structural arrangements is ____________________ control.

Match the following.You may use a response once,more than once,or not at all. -Inspecting hops,an ingredient in beer

What are the characteristics of effective controls?

Postaction control is most appropriate when the

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Managing Operations, quality, and Productivity

Filters