Question 1

Which of the following is not true for business process reengineering?

Accepted Answer

A)  It can increase efficiency. 
B)  It cannot be used to improve quality. 
C)  It can reduce costs. 
D)  It involves asking why things are done in a certain way. 
E)  It involves redesigning processes. 
A)  It can increase efficiency. 
B)  It cannot be used to improve quality. 
C)  It can reduce costs. 
D)  It involves asking why things are done in a certain way. 
E)  It involves redesigning processes.

Question 2

Which of the following is not primarily performed by the operation management function?

Accepted Answer

A)  job design and work measurement 
B)  advertising strategy 
C)  location analysis 
D)  quality management 
E)  facility layout 
A)  job design and work measurement 
B)  advertising strategy 
C)  location analysis 
D)  quality management 
E)  facility layout

Question 3

At The GAP, which function plans and coordinates all the resources needed to design, produce, and deliver the merchandise to its various retail locations?

Accepted Answer

A)  engineering 
B)  human resources 
C)  marketing 
D)  operations management 
E)  purchasing 
A)  engineering 
B)  human resources 
C)  marketing 
D)  operations management 
E)  purchasing

Question 4

The need to offer a greater variety of product choices to customers of a traditionally standardized product is the challenge of flexibility.

Accepted Answer

A) True 
 B)False

Question 5

An example of a transformation is waiting to see the doctor.

Accepted Answer

A) True 
 B)False

Question 6

A key feature of scientific management is that workers are limited only by __________________.

Accepted Answer

A)  machinery 
B)  co-workers 
C)  their job description 
D)  their tools 
E)  their physical ability 
A)  machinery 
B)  co-workers 
C)  their job description 
D)  their tools 
E)  their physical ability

Question 7

What outsourcing functions does UPS provide for clients?

Accepted Answer

A)  accounting and inventories 
B)  inventories and deliveries 
C)  accounting and deliveries 
D)  accounting and maintenance 
E)  deliveries and maintenance 
A)  accounting and inventories 
B)  inventories and deliveries 
C)  accounting and deliveries 
D)  accounting and maintenance 
E)  deliveries and maintenance

Question 8

What are the three major functions through which every business is managed?

Accepted Answer

finance, m

Question 9

Operations management is the business function that plans, coordinates, and controls the resources needed to produce a company's products and services.

Accepted Answer

A) True 
 B)False

Question 10

When did operations management emerge as a formal field of study?

Accepted Answer

A)  during the late 1950s and early 1960s 
B)  during the late 1970s and early 1980s 
C)  during World War II 
D)  during the nineteenth century 
E)  during the early 1900s 
A)  during the late 1950s and early 1960s 
B)  during the late 1970s and early 1980s 
C)  during World War II 
D)  during the nineteenth century 
E)  during the early 1900s

Question 11

At a factory, the transformation process is the physical change of raw materials and components into products.

Accepted Answer

A) True 
 B)False

Question 12

Operations management personnel perform a variety of functions, including all of the following except ___________________.

Accepted Answer

A)  analyzing production problems 
B)  analyzing potential mergers 
C)  developing forecasts 
D)  developing employee schedules 
E)  monitoring inventory 
A)  analyzing production problems 
B)  analyzing potential mergers 
C)  developing forecasts 
D)  developing employee schedules 
E)  monitoring inventory

Question 13

Management science is focused on:

Accepted Answer

A)  profit margin 
B)  qualitative systems analysis 
C)  management promotion metrics 
D)  quantitative techniques for solving personnel issues 
E)  quantitative techniques for solving operations problems 
A)  profit margin 
B)  qualitative systems analysis 
C)  management promotion metrics 
D)  quantitative techniques for solving personnel issues 
E)  quantitative techniques for solving operations problems

Question 14

Today many corporate CEOs have come through the ranks of operations.

Accepted Answer

A) True 
 B)False

Question 15

Operations research started with the publication of the results of the Hawthorne studies.

Accepted Answer

A) True 
 B)False

Question 16

Today's business must think in terms of:

Accepted Answer

A)  regional trade zones 
B)  the EPA 
C)  the U.S. Defense Department 
D)  the global market place 
E)  the curved world 
A)  regional trade zones 
B)  the EPA 
C)  the U.S. Defense Department 
D)  the global market place 
E)  the curved world

Question 17

Entry-level positions for operations management graduates include all of the following except _________.

Accepted Answer

A)  quality specialist 
B)  inventory analyst 
C)  plant manager 
D)  production analyst 
E)  production supervisor 
A)  quality specialist 
B)  inventory analyst 
C)  plant manager 
D)  production analyst 
E)  production supervisor

Question 18

What must companies do in order to be successful with Web-based on-line shopping?

Accepted Answer

Manage distribution centers and warehous

Question 19

What is a philosophy that aggressively seeks to improve product quality by eliminating causes of product defects and making quality an all-encompassing organizational philosophy?

Accepted Answer

A)  CQI 
B)  TQM 
C)  SPC 
D)  JIT 
E)  BPR 
A)  CQI 
B)  TQM 
C)  SPC 
D)  JIT 
E)  BPR

Question 20

Applying the best practices to operations management is not enough to give a competitive advantage because:

Accepted Answer

Best pract

Which of the following is not true for business process reengineering?

Which of the following is not primarily performed by the operation management function?

At The GAP, which function plans and coordinates all the resources needed to design, produce, and deliver the merchandise to its various retail locations?

The need to offer a greater variety of product choices to customers of a traditionally standardized product is the challenge of flexibility.

An example of a transformation is waiting to see the doctor.

A key feature of scientific management is that workers are limited only by __________________.

What outsourcing functions does UPS provide for clients?

What are the three major functions through which every business is managed?

Operations management is the business function that plans, coordinates, and controls the resources needed to produce a company's products and services.

When did operations management emerge as a formal field of study?

At a factory, the transformation process is the physical change of raw materials and components into products.

Operations management personnel perform a variety of functions, including all of the following except ___________________.

Management science is focused on:

Today many corporate CEOs have come through the ranks of operations.

Operations research started with the publication of the results of the Hawthorne studies.

Today's business must think in terms of:

Entry-level positions for operations management graduates include all of the following except _________.

What must companies do in order to be successful with Web-based on-line shopping?

What is a philosophy that aggressively seeks to improve product quality by eliminating causes of product defects and making quality an all-encompassing organizational philosophy?

Applying the best practices to operations management is not enough to give a competitive advantage because:

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters

Exam 1: Introduction to Operations Management

Which of the following is not true for business process reengineering?

Which of the following is not primarily performed by the operation management function?

At The GAP, which function plans and coordinates all the resources needed to design, produce, and deliver the merchandise to its various retail locations?

The need to offer a greater variety of product choices to customers of a traditionally standardized product is the challenge of flexibility.

An example of a transformation is waiting to see the doctor.

A key feature of scientific management is that workers are limited only by __________________.

What outsourcing functions does UPS provide for clients?

What are the three major functions through which every business is managed?

Operations management is the business function that plans, coordinates, and controls the resources needed to produce a company's products and services.

When did operations management emerge as a formal field of study?

At a factory, the transformation process is the physical change of raw materials and components into products.

Operations management personnel perform a variety of functions, including all of the following except ___________________.

Management science is focused on:

Today many corporate CEOs have come through the ranks of operations.

Operations research started with the publication of the results of the Hawthorne studies.

Today's business must think in terms of:

Entry-level positions for operations management graduates include all of the following except _________.

What must companies do in order to be successful with Web-based on-line shopping?

What is a philosophy that aggressively seeks to improve product quality by eliminating causes of product defects and making quality an all-encompassing organizational philosophy?

Applying the best practices to operations management is not enough to give a competitive advantage because:

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters