Question 1

Why are operations management decisions typically more complex for large companies than for small companies?

Accepted Answer

Because of the size and scope

Question 2

While customers and service organizations interact directly, customers and manufacturers interact

Accepted Answer

Through service orga

Question 3

The first military use of management science was solving complex problems of logistics control, weapons system design, and deployment of missiles during _____________________.

Accepted Answer

A)  World War I 
B)  World War II 
C)  The Korean War 
D)  The Vietnam War 
E)  Operation Desert Storm 
A)  World War I 
B)  World War II 
C)  The Korean War 
D)  The Vietnam War 
E)  Operation Desert Storm

Question 4

What movement started with the publication of the results of the Hawthorne studies?

Accepted Answer

A)  scientific management 
B)  human relations 
C)  management science 
D)  marketing research 
E)  operations management 
A)  scientific management 
B)  human relations 
C)  management science 
D)  marketing research 
E)  operations management

Question 5

NAFTA and the EU are _________________________.

Accepted Answer

A)  certification groups 
B)  regional trade agreements 
C)  quality control methods 
D)  logistics providers 
E)  U.S. government agencies 
A)  certification groups 
B)  regional trade agreements 
C)  quality control methods 
D)  logistics providers 
E)  U.S. government agencies

Question 6

In order to be successful with Web-based on-line shopping, companies must do all except which of the following?

Accepted Answer

A)  manage distribution centers and warehouses 
B)  operate fleets of trucks 
C)  maintain adequate inventories of products 
D)  increase the cost of production 
E)  schedule deliveries 
A)  manage distribution centers and warehouses 
B)  operate fleets of trucks 
C)  maintain adequate inventories of products 
D)  increase the cost of production 
E)  schedule deliveries

Question 7

Tactical decisions can be distinguished from strategic decisions by what set of characteristics?

Accepted Answer

Focus on specific day-to-day issues, tac

Question 8

The objective of supply chain management is to have every member of the chain compete against each other to enhance competitive abilities.

Accepted Answer

A) True 
 B)False

Question 9

The highest percentage of transactions on the internet occurs between businesses and their customers (B2C).

Accepted Answer

A) True 
 B)False

Question 10

What type of commerce makes up the highest percentage of electronic transactions?

Accepted Answer

A)  B2C 
B)  C2C 
C)  B4B 
D)  B2B 
E)  B4C 
A)  B2C 
B)  C2C 
C)  B4B 
D)  B2B 
E)  B4C

Question 11

Who invented the steam engine?

Accepted Answer

A)  James Watt 
B)  Adam Smith 
C)  Eli Whitney 
D)  Henry Ford 
E)  Frederick Taylor 
A)  James Watt 
B)  Adam Smith 
C)  Eli Whitney 
D)  Henry Ford 
E)  Frederick Taylor

Question 12

Which of the following operations management concepts did not evolve from scientific management?

Accepted Answer

A)  moving assembly lines 
B)  interchangeable parts 
C)  stopwatch time studies 
D)  piece rate incentives 
E)  setting time standards for task performance 
A)  moving assembly lines 
B)  interchangeable parts 
C)  stopwatch time studies 
D)  piece rate incentives 
E)  setting time standards for task performance

Question 13

What is the "role" of operations management?

Accepted Answer

To transfo

Question 14

What are environmental issues faced by business?

Accepted Answer

air pollution, water

Question 15

Which famous economist once suggested that, "The production problem has been solved."?

Accepted Answer

A)  John Nash 
B)  Irving Fisher 
C)  John Kenneth Galbraith 
D)  Adam Smith 
E)  John Maynard Keynes 
A)  John Nash 
B)  Irving Fisher 
C)  John Kenneth Galbraith 
D)  Adam Smith 
E)  John Maynard Keynes

Question 16

When was the first mathematical model for inventory management developed?

Accepted Answer

A)  1770 
B)  1865 
C)  1900 
D)  1913 
E)  1930 
A)  1770 
B)  1865 
C)  1900 
D)  1913 
E)  1930

Question 17

Who created "scientific management?"

Accepted Answer

A)  James Watt 
B)  Adam Smith 
C)  Eli Whitney 
D)  Frederick W. Taylor 
E)  Henry Ford 
A)  James Watt 
B)  Adam Smith 
C)  Eli Whitney 
D)  Frederick W. Taylor 
E)  Henry Ford

Question 18

Operations management is the central core function of every company.

Accepted Answer

A) True 
 B)False

Question 19

The Internet developed from a government network called ARPANET, which was created in 1969 by _____.

Accepted Answer

A)  Japanese scientists 
B)  the EPA 
C)  the U.S. Defense Department 
D)  NSF 
E)  ISO 
A)  Japanese scientists 
B)  the EPA 
C)  the U.S. Defense Department 
D)  NSF 
E)  ISO

Question 20

In what company were the Hawthorne Studies conducted?

Accepted Answer

A)  Westinghouse 
B)  General Electric 
C)  Hawthorne Incorporated 
D)  General Motors 
E)  Western Electric 
A)  Westinghouse 
B)  General Electric 
C)  Hawthorne Incorporated 
D)  General Motors 
E)  Western Electric

Why are operations management decisions typically more complex for large companies than for small companies?

While customers and service organizations interact directly, customers and manufacturers interact

The first military use of management science was solving complex problems of logistics control, weapons system design, and deployment of missiles during _____________________.

What movement started with the publication of the results of the Hawthorne studies?

NAFTA and the EU are _________________________.

In order to be successful with Web-based on-line shopping, companies must do all except which of the following?

Tactical decisions can be distinguished from strategic decisions by what set of characteristics?

The objective of supply chain management is to have every member of the chain compete against each other to enhance competitive abilities.

The highest percentage of transactions on the internet occurs between businesses and their customers (B2C).

What type of commerce makes up the highest percentage of electronic transactions?

Who invented the steam engine?

Which of the following operations management concepts did not evolve from scientific management?

What is the "role" of operations management?

What are environmental issues faced by business?

Which famous economist once suggested that, "The production problem has been solved."?

When was the first mathematical model for inventory management developed?

Who created "scientific management?"

Operations management is the central core function of every company.

The Internet developed from a government network called ARPANET, which was created in 1969 by _____.

In what company were the Hawthorne Studies conducted?

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters

Exam 1: Introduction to Operations Management

Why are operations management decisions typically more complex for large companies than for small companies?

While customers and service organizations interact directly, customers and manufacturers interact

The first military use of management science was solving complex problems of logistics control, weapons system design, and deployment of missiles during _____________________.

What movement started with the publication of the results of the Hawthorne studies?

NAFTA and the EU are _________________________.

In order to be successful with Web-based on-line shopping, companies must do all except which of the following?

Tactical decisions can be distinguished from strategic decisions by what set of characteristics?

The objective of supply chain management is to have every member of the chain compete against each other to enhance competitive abilities.

The highest percentage of transactions on the internet occurs between businesses and their customers (B2C).

What type of commerce makes up the highest percentage of electronic transactions?

Who invented the steam engine?

Which of the following operations management concepts did not evolve from scientific management?

What is the "role" of operations management?

What are environmental issues faced by business?

Which famous economist once suggested that, "The production problem has been solved."?

When was the first mathematical model for inventory management developed?

Who created "scientific management?"

Operations management is the central core function of every company.

The Internet developed from a government network called ARPANET, which was created in 1969 by _____.

In what company were the Hawthorne Studies conducted?

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters