Question 1

Which one of the following would not generally be considered to be a transformation?

Accepted Answer

A)  a haircut 
B)  a train ride 
C)  manufacturing a radio 
D)  waiting to see the doctor 
E)  a surgery 
A)  a haircut 
B)  a train ride 
C)  manufacturing a radio 
D)  waiting to see the doctor 
E)  a surgery

Question 2

What are the two key features of scientific management?

Accepted Answer

First, it is assumed that workers are mo

Question 3

What was the primary reason why American firms lost market dominance in many industries in the 1970s and 1980s?

Accepted Answer

A)  OPEC oil embargoes 
B)  the Vietnam war had drained the economy of resources 
C)  after Richard Nixon was President, foreign consumers began to mistrust American firms 
D)  they had become lax with a lack of competition in the 1950s and 1960s 
E)  foreign government subsidies for business 
A)  OPEC oil embargoes 
B)  the Vietnam war had drained the economy of resources 
C)  after Richard Nixon was President, foreign consumers began to mistrust American firms 
D)  they had become lax with a lack of competition in the 1950s and 1960s 
E)  foreign government subsidies for business

Question 4

What are software solutions that allow the firm to collect customer-specific data?

Accepted Answer

A)  MRP 
B)  CRM 
C)  ERP 
D)  JIT 
E)  ISO 
A)  MRP 
B)  CRM 
C)  ERP 
D)  JIT 
E)  ISO

Question 5

Define operations management.

Accepted Answer

The business function responsi

Question 6

Operations Management is:

Accepted Answer

The business function that pla

Question 7

Which of the following is not true with respect to strategic and tactical decisions?

Accepted Answer

A)  tactical decisions focus on more specific day-to-day decisions 
B)  tactical decisions determine the direction for strategic decisions 
C)  tactical decisions provide feedback to strategic decisions 
D)  tactical decisions are made more frequently and routinely 
E)  tactical decisions must be aligned with strategic decisions 
A)  tactical decisions focus on more specific day-to-day decisions 
B)  tactical decisions determine the direction for strategic decisions 
C)  tactical decisions provide feedback to strategic decisions 
D)  tactical decisions are made more frequently and routinely 
E)  tactical decisions must be aligned with strategic decisions

Question 8

An example of an operation that does not add value is ____________________________.

Accepted Answer

A)  removing iron ore from the ground and shipping it to a steel mill 
B)  filling the underground gasoline tanks at a service station 
C)  making a wedding cake 
D)  moving components to a warehouse for storage until the factory needs them 
E)  moving luggage from a cab to the airport ticket counter 
A)  removing iron ore from the ground and shipping it to a steel mill 
B)  filling the underground gasoline tanks at a service station 
C)  making a wedding cake 
D)  moving components to a warehouse for storage until the factory needs them 
E)  moving luggage from a cab to the airport ticket counter

Question 9

In what area does General Motors earn its highest return on capital?

Accepted Answer

A)  selling cars 
B)  selling logo merchandise 
C)  financing 
D)  selling racing engines 
E)  post-sales parts and service 
A)  selling cars 
B)  selling logo merchandise 
C)  financing 
D)  selling racing engines 
E)  post-sales parts and service

Question 10

The creator of scientific management believed that worker productivity was governed by scientific laws.

Accepted Answer

A) True 
 B)False

Question 11

List some typical operations management decisions that are made, along with their associated operations management term.

Accepted Answer

What are the unique features of the busi

Question 12

An example of a "back room" operation for an airline company is loading luggage onto the airplane.

Accepted Answer

A) True 
 B)False

Question 13

An example of an operation that does not add value is making a wedding cake.

Accepted Answer

A) True 
 B)False

Question 14

Marketing is the central core function of every company.

Accepted Answer

A) True 
 B)False

Question 15

Efficiency means being able to perform most activities.

Accepted Answer

A) True 
 B)False

Question 16

"Job enrichment" is an approach in which workers are given a larger portion of the total task to do.

Accepted Answer

A) True 
 B)False

Question 17

What concept involves breaking down the production of a product into a series of small, elementary tasks, each of which is performed by a different worker?

Accepted Answer

A)  division of labor 
B)  interchangeable parts 
C)  scientific management 
D)  the Hawthorne effect 
E)  operations research 
A)  division of labor 
B)  interchangeable parts 
C)  scientific management 
D)  the Hawthorne effect 
E)  operations research

Question 18

Marketing can meet the customer needs if they understand what operations can produce.

Accepted Answer

A) True 
 B)False

Question 19

Operations management is a result of a single event, the industrial revolution.

Accepted Answer

A) True 
 B)False

Question 20

Managing the transformation of inputs into goods and services is:

Accepted Answer

A)  a post industrial era process. 
B)  a direct contributor to the curved earth syndrome. 
C)  as old as time. 
D)  a twenty-first century developed process. 
E)  a design of Frederick Taylor. 
A)  a post industrial era process. 
B)  a direct contributor to the curved earth syndrome. 
C)  as old as time. 
D)  a twenty-first century developed process. 
E)  a design of Frederick Taylor.

Which one of the following would not generally be considered to be a transformation?

What are the two key features of scientific management?

What was the primary reason why American firms lost market dominance in many industries in the 1970s and 1980s?

What are software solutions that allow the firm to collect customer-specific data?

Define operations management.

Operations Management is:

Which of the following is not true with respect to strategic and tactical decisions?

An example of an operation that does not add value is ____________________________.

In what area does General Motors earn its highest return on capital?

The creator of scientific management believed that worker productivity was governed by scientific laws.

List some typical operations management decisions that are made, along with their associated operations management term.

An example of a "back room" operation for an airline company is loading luggage onto the airplane.

An example of an operation that does not add value is making a wedding cake.

Marketing is the central core function of every company.

Efficiency means being able to perform most activities.

"Job enrichment" is an approach in which workers are given a larger portion of the total task to do.

What concept involves breaking down the production of a product into a series of small, elementary tasks, each of which is performed by a different worker?

Marketing can meet the customer needs if they understand what operations can produce.

Operations management is a result of a single event, the industrial revolution.

Managing the transformation of inputs into goods and services is:

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters

Exam 1: Introduction to Operations Management

Which one of the following would not generally be considered to be a transformation?

What are the two key features of scientific management?

What was the primary reason why American firms lost market dominance in many industries in the 1970s and 1980s?

What are software solutions that allow the firm to collect customer-specific data?

Define operations management.

Operations Management is:

Which of the following is not true with respect to strategic and tactical decisions?

An example of an operation that does not add value is ____________________________.

In what area does General Motors earn its highest return on capital?

The creator of scientific management believed that worker productivity was governed by scientific laws.

List some typical operations management decisions that are made, along with their associated operations management term.

An example of a "back room" operation for an airline company is loading luggage onto the airplane.

An example of an operation that does not add value is making a wedding cake.

Marketing is the central core function of every company.

Efficiency means being able to perform most activities.

"Job enrichment" is an approach in which workers are given a larger portion of the total task to do.

What concept involves breaking down the production of a product into a series of small, elementary tasks, each of which is performed by a different worker?

Marketing can meet the customer needs if they understand what operations can produce.

Operations management is a result of a single event, the industrial revolution.

Managing the transformation of inputs into goods and services is:

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters