Question 1

Which of the following is an example of a "back room" operation for an airline company?

Accepted Answer

A)  serving food and drinks to passengers 
B)  collecting tickets and checking passengers in at the gate 
C)  loading luggage onto the airplane 
D)  demonstrating use of the seat belt and other safety features of the airplane 
E)  assisting passengers in getting off of the plane 
A)  serving food and drinks to passengers 
B)  collecting tickets and checking passengers in at the gate 
C)  loading luggage onto the airplane 
D)  demonstrating use of the seat belt and other safety features of the airplane 
E)  assisting passengers in getting off of the plane

Question 2

What are long-term decisions that set the direction for the entire organization called?

Accepted Answer

A)  tactical 
B)  operational 
C)  directional 
D)  distant 
E)  strategic 
A)  tactical 
B)  operational 
C)  directional 
D)  distant 
E)  strategic

Question 3

The history of Operations Management reflects.

Accepted Answer

The accumulation of

Question 4

At a factory, the transformation process is a (an) __________change of raw materials and components into products.

Accepted Answer

A)  locational 
B)  imperceptible 
C)  hypothetical 
D)  irreversible 
E)  physical 
A)  locational 
B)  imperceptible 
C)  hypothetical 
D)  irreversible 
E)  physical

Question 5

Companies that have low customer contact and are capital intensive, yet provide a service, are called service factories.

Accepted Answer

A) True 
 B)False

Question 6

Worker participation in decision making is a key feature of scientific management.

Accepted Answer

A) True 
 B)False

Question 7

Marketing can always meet the customer's needs.

Accepted Answer

A) True 
 B)False

Question 8

Service providers may also transform inputs into

Accepted Answer

Goods that support their servi

Question 9

Big Data Analytics allows companies to precisely understand what happened in the past and better predict the future.

Accepted Answer

A) True 
 B)False

Question 10

One of the most important trends in companies today is competition based on time.

Accepted Answer

A) True 
 B)False

Question 11

What were the major impacts on operations management that resulted from the widespread use of computers in the 1970s?

Accepted Answer

using quantitative models on a

Question 12

The advent of the computer age paved the way for the development of MRP for inventory control and scheduling.

Accepted Answer

A) True 
 B)False

Question 13

While Operations Management focuses on privately−owned firms, governments provide many services and some goods, like:

Accepted Answer

postal service; family, social, and aged

Question 14

Who popularized the moving assembly line?

Accepted Answer

A)  James Watt 
B)  Adam Smith 
C)  Eli Whitney 
D)  Frederick W. Taylor 
E)  Henry Ford 
A)  James Watt 
B)  Adam Smith 
C)  Eli Whitney 
D)  Frederick W. Taylor 
E)  Henry Ford

Question 15

Which initially successful web-based home delivery company had to shut down in 2001 due to inadequate management of its operations?

Accepted Answer

A)  Contact.com 
B)  Time Saver.com 
C)  Kozmo.com 
D)  Kramer.com 
E)  Neptune.com 
A)  Contact.com 
B)  Time Saver.com 
C)  Kozmo.com 
D)  Kramer.com 
E)  Neptune.com

Question 16

Many companies require their suppliers to meet what standards as a condition for obtaining contracts?

Accepted Answer

A)  RFO 6000 
B)  PUR 8000 
C)  ISO 9000 
D)  MACH 5000 
E)  SUP 2000 
A)  RFO 6000 
B)  PUR 8000 
C)  ISO 9000 
D)  MACH 5000 
E)  SUP 2000

Question 17

All business functions need ______________from operations management while operations managers are highly dependent on______ from _____ _______ to perform their jobs.

Accepted Answer

Informatio

Question 18

Today's operations management is characterized by:

Accepted Answer

A)  its use of the internet. 
B)  its reliance on the intranet. 
C)  its increased use of cross-functional decision making. 
D)  its use of cross-functional job sharing. 
E)  its use of interchangeable parts. 
A)  its use of the internet. 
B)  its reliance on the intranet. 
C)  its increased use of cross-functional decision making. 
D)  its use of cross-functional job sharing. 
E)  its use of interchangeable parts.

Question 19

One of the two most important features of time-based competition involves ___________________.

Accepted Answer

A)  advertising on the Internet 
B)  stopwatch time studies 
C)  setting time standards for task performance 
D)  instantaneous access to inventory information 
E)  developing new products and services faster than the competitor 
A)  advertising on the Internet 
B)  stopwatch time studies 
C)  setting time standards for task performance 
D)  instantaneous access to inventory information 
E)  developing new products and services faster than the competitor

Question 20

The first mathematical model for inventory management was developed by Elton Mayo.

Accepted Answer

A) True 
 B)False

Which of the following is an example of a "back room" operation for an airline company?

What are long-term decisions that set the direction for the entire organization called?

The history of Operations Management reflects.

At a factory, the transformation process is a (an) __________change of raw materials and components into products.

Companies that have low customer contact and are capital intensive, yet provide a service, are called service factories.

Worker participation in decision making is a key feature of scientific management.

Marketing can always meet the customer's needs.

Service providers may also transform inputs into

Big Data Analytics allows companies to precisely understand what happened in the past and better predict the future.

One of the most important trends in companies today is competition based on time.

What were the major impacts on operations management that resulted from the widespread use of computers in the 1970s?

The advent of the computer age paved the way for the development of MRP for inventory control and scheduling.

While Operations Management focuses on privately−owned firms, governments provide many services and some goods, like:

Who popularized the moving assembly line?

Which initially successful web-based home delivery company had to shut down in 2001 due to inadequate management of its operations?

Many companies require their suppliers to meet what standards as a condition for obtaining contracts?

All business functions need __________from operations management while operations managers are highly dependent on from _ _____ to perform their jobs.

Today's operations management is characterized by:

One of the two most important features of time-based competition involves ___________________.

The first mathematical model for inventory management was developed by Elton Mayo.

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters

Exam 1: Introduction to Operations Management

Which of the following is an example of a "back room" operation for an airline company?

What are long-term decisions that set the direction for the entire organization called?

The history of Operations Management reflects.

At a factory, the transformation process is a (an) __________change of raw materials and components into products.

Companies that have low customer contact and are capital intensive, yet provide a service, are called service factories.

Worker participation in decision making is a key feature of scientific management.

Marketing can always meet the customer's needs.

Service providers may also transform inputs into

Big Data Analytics allows companies to precisely understand what happened in the past and better predict the future.

One of the most important trends in companies today is competition based on time.

What were the major impacts on operations management that resulted from the widespread use of computers in the 1970s?

The advent of the computer age paved the way for the development of MRP for inventory control and scheduling.

While Operations Management focuses on privately−owned firms, governments provide many services and some goods, like:

Who popularized the moving assembly line?

Which initially successful web-based home delivery company had to shut down in 2001 due to inadequate management of its operations?

Many companies require their suppliers to meet what standards as a condition for obtaining contracts?

All business functions need ______________from operations management while operations managers are highly dependent on______ from _____ _______ to perform their jobs.

Today's operations management is characterized by:

One of the two most important features of time-based competition involves ___________________.

The first mathematical model for inventory management was developed by Elton Mayo.

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters

All business functions need __________from operations management while operations managers are highly dependent on from _ _____ to perform their jobs.